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“very luxury”

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Sofitel Cairo El Gezirah
Ranked #4 of 138 Hotels in Cairo
Certificate of Excellence
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“very luxury”
Reviewed 3 April 2014

Sofitel hotel is the best hotel in cairo for service and luxury andthe restaurants are Very Perfect in Quality and service and entertainment like belly dancer in Moroccan restaurant and The best seafood buffet in le sud & orintal food in kebabgy and ledeck

Room Tip: full Nile View Luxury Furnature In High Floor
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nonamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 5 April 2014
Bonjour!

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

We are glad to hear you fully enjoyed the experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, specially these days when the “not good press .

looking forward to your next visit.

Cordially;

Iman El Gabaly
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,394 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Turkish first
  • Any
English first
Northern Ireland
Level Contributor
62 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 31 March 2014

Spent 1 night in this fabulous hotel, which is definitely 5* in regarding to rooms, dining etc!

What is not 5* is the service!
On check in our suitcases were left outside waiting for porter to bring them into the hotel and as we were in a rush, we tried to bring them in ourselves and were told that they would have to pass through security, which is a separate room with no scanning equipment in it!

Front door staff were not particularly welcoming and did open the door for our party, not that I'm unable to do so, but always a nice touch.

We got a good briefing on the hotel and it's facilities, which are typical of Sofitel standards!
We had lunch in El Kababgy which is in the hotel grounds and has fantastic views over the Nile, as well as delicious food and the service here was good.

Rooms are fantastic and mine had a fantastic view over the Nile with a small adequate baloney and very quick free wi fi.(throughout hotel)

We dined in the popular Moroccan restaurant and service here was slow but food good.

At 11.30pm reception staff were unable to print out a boarding pass for me and the business centre has limited hours. On checking out at 6.30am only one person was on duty and some of our bills could not be located, thus delaying our check out.

Overall a great hotel but service does leave a sour note!

Will I be back... probably!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NITraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 1 April 2014
Bonjour!

First of all thank you for your nice comment! The whole Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2014

This hotel is amazing, it is clean, friendly and modern. It looks great as well. The rooms are clean. The food is delicious. The spa is excellent, and the service. The view from my room was great, where you can see the Nile and the city. After the meetings, I would chill in the pool at about 4:00 to 6:30, when the pool closes, this is the best time as there are only 1 or 2 people at the pool and there is a great view of the sunset and the Nile and the Cairo skyline as well. The room service is fast and brings you exactly what you want, my son got injured on the bed, the doctor came within 5 minutes, and he was professional. The lobby looks great, and the hotel even has a Moroccan restaurant and even a coiffure! I have no words... This hotel is excellent!

Room Tip: The higher up you get, the better the view.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kai F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 30 March 2014
Dear Esteemed Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 March 2014

This hotel is simply outstanding. It is the only hotel in Cairo that has all it rooms ovelooking the River Nile and Cairo. Standard of the servive is very high and you can feel tht there is zero tolerance for mistakes. Club floors lounge is great and it has absolutely outstanding service. The location is very unique in Caioro as it is in a very quite place though it is downtown. Variety of restaurants (on the Nile shores) is great.

Room Tip: Pay a little more and have a Club Room, it will be from the 16th floor and above in addition to the...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shahir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 30 March 2014
Dear Valued Guest,

I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned.

We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taba, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

We are in couple and we spent 4 amazing days in Sofitel El Gezirah...
The Suites are great and at the 26th floor the view is absolutety fabulous! It is like to be on the roof of Cairo: Pyramids of Giza on your right and the Al Azhar mosquee on your left.
The room is big and the cleaning very well done. The "5 Mondes" Spa as well. The fitness room is equiped with good quality cardio training machines.
The breakfast is outstanding and if you need anything Walid the waiter will be always available to help you! If you need energy and happiness ask Ahmed to prepare for you his specialty based with strawberries, bananas and almonds: awesome!
We tried the 3 restaurants by night: The Kebabgy, The Palmeraie and the Buddha Bar. All of them were very good and we really enjoyed the food as the quality of the service.
Perfect location, great staff, amazing service... we'll be back for sure!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeremie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 19 March 2014
Dear Valued Guest,

We are delighted that your stay at Sofitel Cairo-El Gezirah was an enjoyable one.

Thank you for sharing your experience in Cairo and for the feedback on your recent stay with us. We are continuously striving to meet, exceed our guests’ expectations and your feedback will be very motivational to continue with our efforts.

We look forward to welcoming you back to the “Jewel of the Nile” in the near future.

Sincerely yours,

Iman El Gabaly
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2014

Hotel staff are very helpful and, when request room change for better river view they promptly fulfill my request,fantastic spa and outlets, but little bit boring. Never ask for taxi from the hotel as they are over priced instead you an wake little steps and get very sheep taxi with the same level.

Room Tip: River view
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  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 11 March 2014
Dear Valued Guest,

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

It is indeed a concern that you feel the hotel was boring we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.

Looking forward to your next visit.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 February 2014

Very attentive, helpful and friendly staff. Good food and excellent accommodation. Clean rooms, great location. Breakfast is amazing with fresh juices and wide variety of choices. You can quickly reach all places of interest or business place sin downtown from the hotel.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 19 February 2014
Dear Valued Guest,

It was our pleasure having the chance to have you with us.

We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Cairo El Gezirah

Property: Sofitel Cairo El Gezirah
Address: 3 El Thawra Council St Zamalek, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Cairo
#2 Spa Hotel in Cairo
#2 Romantic Hotel in Cairo
#4 Luxury Hotel in Cairo
#6 Business Hotel in Cairo
#16 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Cairo El Gezirah 5*
Number of rooms: 433
Official Description (provided by the hotel):
Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more   less 
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Also Known As:
Sofitel Cairo El Gezirah Hotel Cairo
Cairo Sofitel

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