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“Superb hotel,Tooooooooooooo good on all front”

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Sofitel Cairo El Gezirah
Ranked #4 of 138 Hotels in Cairo
Certificate of Excellence
Mumbai (Bombay), India
Level 6 Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Superb hotel,Tooooooooooooo good on all front”
Reviewed 10 July 2014 via mobile

I stayed in this hotel for more than 7 days..The location of this hotel is too good. It's next to Nile river with an outstanding view.
The hotel scores more than 100 percent on
- quality of rooms and interiors
- quality of sleep
- break fast has good spread..
Naseer(person in charge ) really takes
care. of you
- helpful staff . Even management trainee staff are so well behaved.
- quality & quantity of food,
- hotel entrance lobby is grand
- lovely riverside seating arrangement.

I only had bad experience with SUD restaurant in which one person by name ( not sure Arafa Abdullah) but when I reported this to Duty manager mossod and to Mr Saad, it was taken care.

I would to make special mention of Mr Saad who ensured that my stay in hotel is very comfortable. He personally took interest to iron out minor issues and made the stay very very pleasant.

This hotel is dream... I will stay here next time

Overall experience is outstanding it.
-

Stayed July 2014, travelled on business
Helpful?
Thank panditrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 14 July 2014
Dear Valued Guest,

Thank you for choosing Sofitel Cairo-El Gezirah for your recent visit to Cairo.

I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.

Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.

I do hope that we will have the opportunity once again to serve you in the very near future.

Sincerely,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
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  • Chinese (Simplified) first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

I Enjoyed my stay in Sofitel Cairo El Gezirah for the last three months,

Spent a lovely time from the best view in Cairo city specially from 23rd floor
Also never forget the Kebabgy restaurant with the best oriental food

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mada911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 10 July 2014
Bonjour!

First of all thank you for your nice comment. The whole Sofitel Cairo- El Gezirah team, as well as the hotel management will be looking forward to your next visit.

Cordially,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2014

When I booked my room, I purchased an upgrade of a "full Nile view". However, when I arrived in my room, this was not the case and I had to ask to be moved. If this is an upgrade advertised and purchased, then it should be respected. The room was nice and clean and the new view was as expected.

Later that evening, my friend and I spoke to the concierge about booking a tour of the pyramids. Our biggest concern was that we understood up front what was and was NOT included in the tour we booked. Our experiences earlier that day in other places in Cairo helped us understand that it was important to know since an admission ticket doesn't necessarily cover everything. We were told the price we were paying included EVERYTHING except for lunch. We asked if that included going inside pyramids and were told yes. Based on that information, we pulled out enough money from the ATM accordingly.

The tour was lovely until we got to the large pyramids in Giza only to find out that going inside the pyramids was NOT included in our tour. We only had enough Egyptian pounds for 1 ticket, not 2. Imagine going all the way to Egypt to see the pyramids and then having a huge part of your trip ruined because of misinformation by a concierge. We were lucky that the ticket officer was willing to take US Dollars which we had with us (thank goodness), but I was furious that we asked the concierge that specific question and were given the wrong information. When we spoke to the same concierge later, he denied what he'd said the day before. There was no apology, no admittance to what had happened, nor any acknowledgement that there was a mistake and that steps would be taken so that the same thing didn't happen to others.

When you pay a high price for a luxury hotel, you want a luxury experience. The Sofitel in Cairo was very disappointing.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marinabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 6 July 2014
Dear Valued Guest,

It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.

Referring to the Pyramids tour fees, please be informed that your goodselves were offered the half day tour that includes (Transportation, Tickets, and Guide fees), this includes only the Pyramids area entrance fees and not inside the Pyramids themselves, I am sorry that this was not made clear to your goodselves by our Concierge team member.

Nevertheless, as your comments are very valued to us, the hotel’s Director of Rooms Division is presently reassessing all training needs for his team for all what concerns your comments to enhance our guests’ experiences.

Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.

Sincerely Yours,


Iman El Gabaly
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level 5 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 July 2014

I have stayed in Sofitel Gezirah with my wife and it was one of the best experience which we had in Egypt. All the staff was soooo helpful. Breakfast buffet was sooo rich and tasty.
Especially suggest, Lentil Soup with Cumin :)
Buddha Bar's atmosphere was really good.
Housekeeping staff was soo kind and smoothie.
We're really planning to stay in this hotel on our next trip to Cairo with our friends.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yuri Mihaylov H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 3 July 2014
Bonjour!

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

We were very pleased that hard work leaves good memory in our guests’ experience even though it has been a long time since your last visit.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially,


Sofitel Cairo-El Gezirah
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 June 2014 via mobile

This is the best location hotel for Great Nile night view and delicious food.Hotel is suitiable for families with children and also singles .ın heart of the center and very easy to reach everywhere. Hotel s fasilities is also great especially very delicious food restaurants including local foods .

Stayed September 2013, travelled as a couple
Helpful?
1 Thank ALIUu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 26 June 2014
Bonjour Valued Guest,

I would like to thank you most sincerely for taking the time to write to us.

We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level 6 Contributor
136 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 22 June 2014

Stayed for three days on a recent business trip to busy Cairo and thoroughly enjoyed this hotel. The rooms were clean, tidy and efficient for business travellers, with free wifi throughout the property. We didn't eat in the restaurants, unfortuantley, but the selection is apparnetly very good. We enjoyed pleasant post-meeting drinks in the lobby bar, facing right out onto the flowing Nile and extensive breakfast buffet included both western, Asian and Middle Eastern style foods.

The location is ideal for downtown business in Cairo, but it is a good distance from the international airport, requiring around an hour in a taxi. During the rush hours (which seems to be most of the time!) it can be even longer.

My room was high up on the 7th floor, but the sound of loud party music from passing Nile pleasure boats can be heard throughout the night, even at that height, so if you want to avoid that, choose the highest floor they can offer you.

Room Tip: Higher floors have less party music from the passing boats below
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 26 June 2014
Bonjour!

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

We were very pleased that hard work leaves good memory in our guests’ experience.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially,


Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Cairo El Gezirah

Property: Sofitel Cairo El Gezirah
Address: 3 El Thawra Council St Zamalek, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cairo
#2 Spa Hotel in Cairo
#2 Casino Hotel in Cairo
#4 Luxury Hotel in Cairo
#6 Business Hotel in Cairo
#16 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Cairo El Gezirah 5*
Number of rooms: 433
Official Description (provided by the hotel):
Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more   less 
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Also Known As:
Sofitel Cairo El Gezirah Hotel Cairo
Cairo Sofitel

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