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Reviewed 20 October 2017

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
911Iman, Manager at Sofitel Cairo El Gezirah, responded to this reviewResponded 22 October 2017

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Reviewed 18 October 2017 via mobile

One the best hotels we have stayed in. From making the reservation to departure absultely fantastic service from the heart.

It's my 35th wedding anniversary and my 2nd wedding anniversary. The team has taken very special care of us. Upgrade to Prestige suite, cakes and the most thoughtful gift from Marina in guest relations, a turn down service on our second night with a papyrus scroll with a personal note to say congratulations.

All facilities are outstanding, it's a resort literally in the middle of the Nile. Location is perfect, views are unbeatable. It's our home base and we managed to get around very easily from here and see all the major sites in Cario.

Dinning the hotel has it all, French, Italian, Egyptian, Indian. We changed our plans just to spend more time in the hotel.

The swimming pool will be one of the best you will find in Cario. It's in the sun all day with adequate shade. It's a horizon pool facing south into the centre of the Nile.

Look no further for your next trip to Cairo!

Stayed: October 2017, travelled as a couple
2  Thank Vinod K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
911Iman, Manager at Sofitel Cairo El Gezirah, responded to this reviewResponded 22 October 2017

Bonjour Valued Guest,

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

We were very pleased that hard work leaves good memory in our guests’ experience.

Rest assured that your constructive comment will be shared with the Hotel Management for improvement.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially,


Iman El Gabaly
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

The accommodation was wonderful, and everyone who met me was smiling. I would like to thank Mr. Sharif Taher, the hotel manager, and the guest affairs Mirna and Noura
And Mr Mohammed in club lounge floor 16

Stayed: October 2017, travelled solo
Thank Yousef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
911Iman, Manager at Sofitel Cairo El Gezirah, responded to this reviewResponded 22 October 2017

Dear Valued Guest,

Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations.

Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

Cordially,

Iman El Gabaly
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Very rarely do we waste our money on a hotel that describes itself as a "5-star luxury hotel" but we made an exception because the price was good (best from Sofitel's own website) and we wanted a haven away from all the madness in the city where we could retreat to a pool or a good quality restaurant and put the stresses of the day behind us. We are glad we did as we thoroughly enjoyed our stay at Sofitel Gezirah.

1) Though we paid for a room with a "partial Nile view", the view from our 24th floor balcony allowed us to see the pyramids in the distance, the city from several perspectives and the Nile all around us. We couldnt have asked for more.

2) The range of onsite restaurants gave us a fantastic set of choices from the world standard Le Deck to the somewhat mediocre Kebabgy meant there was something for every price point and sophistication of palate

3) The nearest metro was 12 minutes away and the wonderful (if neglected) Egyptian Museum no more than 20 minutes

4) A smart outside pool that looked out onto the Nile with sauna and steam room

5) A free business centre

6) A very spacious room

If pushed to identify any negatives, top of the list would be the somewhat eccentric servicing of the room. The supply of toilet paper was barely adequate and grudgingly refreshed. Bathroom condiments were not replaced even when consumed and fruit which we didnt touch was left to decay. I also didnt understand why staff were clearly instructed to address evening guests with a somewhat anomalous "Bon soir". A spot of pretentiousness or just a throwback to colonial times? I never worked it out.

However, these were small blemishes on an otherwise great experience. On our last night we checked out the restaurants at several other high end hotels in the area and none of them offered the range and quality of cuisine except for the Kempinski with its Ottoman inspired menu which we would also recommend. So, for us, Sofitel was a perfect choice albeit with the caveat that by international standards this is more like a high end three or mid four star hotel For instance, would you expect to have to take rour own luggage to rour room in a true 5 star hotel?

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Phileas_Flogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
911Iman, Manager at Sofitel Cairo El Gezirah, responded to this reviewResponded 16 October 2017

Bonjour Valued Guest,

First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

We were very pleased that hard work leaves good memory in our guests’ experience.

Rest assured that your constructive comment will be shared with the Hotel Management for improvement.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially,


Iman El Gabaly
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Lovely room and view with top class restaurants. There was a lovely spa and infinity pool which opens with a spectacular Nile view. Easy reach of must-see Cairo landmarks such as Cairo museum, Cairo Tower, Opera House, Tahrir Square and Zamalek shopping.

Room Tip: Choose higher floors with Nile view
  • Stayed: October 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Cathjama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
911Iman, Manager at Sofitel Cairo El Gezirah, responded to this reviewResponded 16 October 2017

Dear Valued Guest,

It was our pleasure having the chance to have you with us.

We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.

Sincerely yours,

Iman El Gabaly
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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