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“A very comfortable hotel to return to after a day of touring”

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Four Seasons Hotel Cairo at Nile Plaza
Ranked #1 of 137 Hotels in Cairo
Certificate of Excellence
New York City, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A very comfortable hotel to return to after a day of touring”
5 of 5 bubbles Reviewed 22 September 2010

We stayed at the Four Seasons Hotel Cairo for 2 nights during Ramadan. The hotel is in an excellent location, in Garden City (and, as we learned upon arriving, almost directly across the river from the Four Seasons Hotel in Giza). It was kind of nice to stroll around Garden City, which has a lot of gardens, of course, and fascinating architecture.

The hotel itself was very quiet and plush. The bed was extremely comfortable and the bathroom large and spotless. Crazy water pressure! Also, we were on a non-smoking floor, which we were glad was really non-smoking and never smelled of old smoke, which we sometimes find.

The real star of our stay here was the breakfast. All the standards were present (including hot Western and Asian dishes); a beautiful fruit, cheese, and honey spread; plus the most wonderful baked goods, including fantastic almond croissants. The Lebanese food served at the pool was also surprisingly good.

All in all, a very nice hotel to come back to after a long day of touring.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank tiredtraveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (209)
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Pune
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 September 2010

When I was travelling in Egypt, I had the occasion to stay at this hotel for a couple of nights. I have stayed at many hotels in Egypt and I think there is no match for the Four Seasons Hotel Cairo at Nile Plaza in Egypt. The reputation it had was like a guarantee. The hotel surpasses others in terms of room decoration as it is very new. And it also is a perfect place to view the Nile River and the breakfast. You need to get the room with the Nile view however like I did. The room was adequate with a big bathroom. It also offered a swimming pool and the service offered was quite good.

However, the charges for one night standing at $375 were quite high more suitable for the high price hotels from the business chains such as Sheraton or the Intercontinental. The price made me feel that the stay was not worth it. And also when I discovered that the hotel cannot explore in details, I was just a little disappointed.

In any event, my suggestion is that if you are visiting Cairo, the Four Seasons Hotel Cairo at Nile Plaza is really the only choice. Don’t expect too much though.

  • Stayed September 2009, travelled solo
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Helpful?
2 Thank ChiragPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreux
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 31 August 2010

We arrived at 3pm and were the only ones at the reception. Chatting with the staff, they informed us that the occupancy is around 50%. The receptionist refused to acknowledge that our booking is for connected rooms and stated that her records does not show that. In spite of presenting a print out of our booking details, she was quite reluctant. The discussion went on and on trying to push her to check for the availability of such rooms! After around 30 minutes, a senior staff interfered and settled the dispute by stating that our request will be satisfied with an upgrade, and left the details with our concerned receptionist. We felt that the staff was intrigued by the settlement and stated that we have to wait for some time till the rooms are ready. After another 60 minutes we were quite fed-up and told the reception staff to check us in any rooms so that we can get ready for some scheduled commitment. In summary, that sort of attitude is not of a typical four seasons standards.
We requested room service a couple of times, both were late. In fact we had a meal delivered 45 minutes late. That is late on the time that they said will be deliver it. Food was cold and the staff did not bother to explain the delay. Eating in one of the restaurants that offered a buffet setting was a dramatic experience where the place was full of kids running and screaming around with the buffet in a lousy setup, and the food was not worth what we paid for.
Finally, be careful when getting information from the concierge. The young ladies look so indifferent when approached. Double check directly if you’ve reserved dinners or events through them. They are not accurate at all.
A key drawback when booked in such a hotel is the situation when there is a high level delegation staying at the hotel. The lobby, café, and facilities will be full of security and police. In Cairo, such situation really turns the place to a public level place.
Finally, it should be mentioned that this was our 5th time staying in this hotel and maybe will be our last.

  • Stayed August 2010, travelled with friends
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Helpful?
5 Thank Hamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengdu,
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 26 August 2010

I was stayed in this hotel for 2 nights during my journy in Egypt.

Due to low reputation of Egyptian hotel industry, Four Season's reputation came to be a kind of guarantee.

Back to the point, this hotel surely is most brandnew hotel in Cairo, either in building or in room decoration. Compare with others like Hilton, Conrad or Grand Hyatt, it is quite new, to be fare, a new hotel can make you feel good.

But, if a hotel named Four Seaon, charge you $375 per night, but only can provide a standard as business chains like Sheraton or InterContinental, you will feel it is not that worth. more than this, when the second you find the hotel can't explore in details, you felt a little bit disapointed.

one thing could be recomanded, the Rest. at 3rd floor is a really perfect place to see the Nile, Especially the breakfast time.

Anyway, my point is, this Four Seasons is still the only choice in Cairo, but don't expect too high.

  • Stayed August 2010, travelled as a couple
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Helpful?
2 Thank MCJChengdu_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 August 2010

We stayed here with our 8 yr old son for a 3 night city break in May for a belated anniversary treat. Booked with Sovereign Holidays with additional offer of a room upgrade on arrival. When we checked in the reception staff wasn't aware of this offer. Showed him in the booking letter but he said that it had nothing to do with the hotel.
My husband firmly pointed out that it HAS to do with the Four Seasons and asked the receptionist whether he was going to anything about it or not. Straight away he replied that all the rooms in next category level were full so he couldn't give us the upgrade anyway, without bothering to check in his computer to verify this. We take his word its true..its been too many times that we've heard it from hotel reception staff from all over claiming the hotel rooms are full, can't get an upgrade even if if you wave your worthless airlines ,hotels loyalty cards and offers from travel agents at them and later finding out such rooms were in fact available, simply because they can't be bothered to honour their promises. So we get a bit cynical these days.. We then asked if the ones after the next level category was available. This (Nile View room) was certainly available but we couldn't be upgraded to that but had to pay a big supplement. Rang Sovereign Holidays in London the next day to let them know that offer of upgrades printed on their brochures would be useless if the hotels don't even(or claim not to) know about it. Their local agent turned up at the hotel that day and guess what ...the hotel offered us the room upgrade for the next level category. The same receptionist said they weren't available yesterday but available today. Oh yeah right whatever.. Had a chat with the room cleaner earlier that morning and he mentioned its been quiet that week!! The receptionist was very dismissive and made it look like he was doing me a big favour by giving the upgrade but also rubbing salt as well by implying whether it was worth the bother moving to a room that is 'exactly the same but with a little balcony and no Nile view'. Because I had already spent the night and had unpacked all our belongings from the bags plus him telling me to decide by a certain time whether I wanted to move out we decided ignore contacting back the patronising man and stayed put. Its just gone beyond the question of upgrades!! This humiliating episode could have been easily dealt with if the receptionist had told us straight away that whilst acknowledging the offer they aren't able to honour their promise because rooms are full (if that was true). We understand and we can take that. We've always heard how good the Four Seasons would go the extra mile for guests. Sadly not for us in the reception department...
Another problem we had was with the toilet which needed fixing at least 5 times!! My son had to use it immediately after we entered the room but couldn't flush afterwards. My husband decided to lift the lid of the cistern to see if the attachment inside had come off. Quite easy to reconnect it back again. But he discovered it was completely broken. Called the maintenance, fixed it but in the evening couldn't flush properly, water didn't drain away completely and water in the pan rose higher every time you tried to flush.
Again the maintenance man was called and again and again. Situation was desperate especially when my 8 yr old son had diarrhoea on the second day and needed to use the toilet constantly. Final gripe about the Four Seasons- whole area of tables and desk very dusty.What with broken bits in the cistern and a dusty room you begin to wonder when was the last time a cleaner came to this room and a room that's not been used for a long time. Despite these problems can't find fault with the restaurants at the hotel, had among the best sashimi I've ever tasted, steaks are first rate and concierge staff very helpful. Asked the concierge where we could find some medicine for my son's diarrhoea, within 45 minutes somebody knocked on the door with the medicine. Absolute gem of a service!!!

  • Stayed May 2010, travelled with family
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Helpful?
2 Thank cavershamtraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 August 2010

We stayed in the Four Seasons Nile Plaza for four nights in early August 2010 and we had a wonderful stay there in many respects. We stayed in a Superior Room facing the swimming pool and central Cairo (not the Nile side) on the 18th floor. Immediately upon checking in, the Head Concierge greeted us by name (typical for Four Seasons, it seems), as we had previously asked them to book a few city tours for us beforehand. The rooms were of decent size and the bathroom was quite big -- deep soaking bathtub, standing shower, double sink console and separate toilet room. It was my brother's birthday, so as we entered the room for the first time, there was a birthday cake already waiting for our arrival -- this was a pleasant welcome indeed. When booking the reservation, they asked if we were celebrating any special occasions, so that's presumably how they knew.

The Chinese restaurant in the hotel, named Spice, (supposedly the best Cantonese cuisine in Cairo) was adequate, though extremely expensive (USD $20 for a cup of soup). The main restaurant serving breakfast everyday was great, approximately USD $25 for a breakfast buffet, and this was great -- we had this every morning to start off the day quite well. In the main lobby lounge, we had afternoon tea almost everyday, costing approximately USD $25, and you could choose between "traditional tea" (typical English afternoon tea), and "oriental tea" (the Middle Eastern equivalent). Unfortunately, you can still smoke most everywhere in Egypt, so even though there was a "non smoking" section in the lobby lounge, we could still smell the smoke most always. The gym was adequate, though it didn't have too many strength machines (a chest press, shoulder press, and a couple leg presses). The gym did have quite a few treadmills, though it was always empty, perhaps because this was the low season for tourists.

Perhaps the best part of the hotel was the concierge service. Mahmoud (I believe it's pronounced "mahk-moud") was the Head Concierge, and he was exceedingly helpful in booking city tours for us. We basically didn't plan a thing upon arriving, simply telling him beforehand that we'd be in Cairo for four days. He helped us plan three straight days of absolutely wonderful tours and dinners, and all the tours were literally "door-to-door" service. The van would pick us up from the hotel (with our tour guide), and then they'd drop us off and pick us up again right in front of all the tourist sites. Given the extreme heat, this was particularly great, as we didn't have to walk far from any sites. Our tour guide for all three days was named Halla, and she was absolutely fantastic. She was a legitimate Egyptologist with a degree in the field, and we learned so much from her, all about the Pharaonic period and the temples/monuments we saw. The first tour was of Giza (Pyramids) and also Mephis (first capital of Egypt) and Sakkara (location of the great "Step Pyramid"). We ended that day with a dinner cruise aboard Le Marquis (at the Grand Hyatt, across the street), which was recommended by the Four Seasons concierge -- this is supposedly the best dinner cruise in Cairo, and we weren't disappointed. They had a few singers during the dinner and a belly dancing show afterwards. Quite interesting, although the volume of the music was quite loud. This cruise cost approximately USD $60/person. A little pricey perhaps, and the food wasn't too elaborate, but quite interesting nonetheless (you can probably skip this if you'd like).

The next day, we toured the Citadel and Old Cairo (where the original "Coptic" Christian Church and oldest synagogue are located), followed by a sunset felluca ride organized by the hotel (directly across the street). This was absolutely fantastic -- don't miss this. We had our own boat to ourselves, with a couple of huge picnic baskets which was provided by the hotel and completely sufficient for our dinner. And make sure to do this during sunset -- we happened to do this on the eve of Ramadan, so there were even fireworks at dusk. The next day, we toured "Islamic Cairo", through the famous Bazaar, and having a drink at El Fishawi, the historic coffee shop in the middle of the Bazaar. El Fishawi wasn't anything special, but we went because it's supposedly the oldest coffee house from over 100 years ago. While we were drinking mint tea or smoking a hookah ("sheesha" in Egypt), we were constantly harassed by vendors selling trinkets and sun glasses. Annoying for sure, but if you politely decline, they walk away. Be prepared to negotiate hard with any vendor, they typically will come down in price 50-90%. The last night, we had dinner at a nice Egyptian restaurant in a park that had a view of the Citadel in the distance. It was adequate, but beware of the Four Seasons van/car fee -- we asked the driver to wait for us, but we didn't realize at the time that for 3 hours, the van cost USD $160. This cost more than the dinner itself!

The Four Seasons concierge also helped us book Air Egypt tickets from Aswan to Abu Simbel, costing approximately USD $195/person roundtrip. They also researched the car caravan alternative, and that would have cost only slightly less, USD $175/person. The caravan, however, would take 4 hours each way, while the flight would only take 45 minutes each way. The concierge arranged it through AMEX for us, which was amazingly helpful.

Separately, we didn't realize that in Egypt there is typically a 12% service charge included in all restaurant bills -- we had mistakenly assumed this was the "tip", but actually, you are expected to tip approximately 10% in addition for the wait staff. Unfortunately, we didn't realize this at the Four Seasons until the end of our trip there, but the staff is so polite that they never ever complained or asked us to pay tip (we realized our mistake after waiters at outside restaurants quite rudely corrected our understanding). Overall, we had a wonderful time in Cairo, and the Four Seasons hotel was the perfect home base for us in all respects -- the rooms, restaurants, concierge service, pool/gym, and the tours they organized on our behalf. I would highly recommend staying here and if you didn't plan your trip through a travel agent, definitely reach out to the concierge here to help you plan your tours of Cairo.

  • Stayed August 2010, travelled with family
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Helpful?
1 Thank bobcat_traveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 July 2010

This hotel is sitting on the nile with amazing views. The room itself is nice not new modern but classic. The food in the hotel is ok, had good food when I ordered room service and down by the pool. My only major complaints was the service. I asked for a spoon and waited 30 min to get it after asking a second time. I was at the pool for two hours and I was never approached. Asked for a napkin at dinner waited another 30 min. Every time I wanted a drink I would have to get up to ask for it. The hotel is so beautiful but if you need amazing service, this hotel is not for you. If it wasn't for the amazing views I would never stay here again.

  • Stayed July 2010, travelled as a couple
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Helpful?
3 Thank AshleaEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Cairo at Nile Plaza

Property: Four Seasons Hotel Cairo at Nile Plaza
Address: 1089 Corniche El Nil | Maglis El Shaab, Garden City, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairo
#1 Luxury Hotel in Cairo
#3 Business Hotel in Cairo
#3 Romantic Hotel in Cairo
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Cairo at Nile Plaza 5*
Number of rooms: 365
Official Description (provided by the hotel):
Contemporary in design and ambiance, situated near the Nile; set among the Belle Epoque and Art Deco facades of Garden City. ... more   less 
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Also Known As:
4 Seasons Hotel Cairo At Nile Plaza
Four Seasons Cairo
Cairo Four Seasons

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