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“Dissapointing” 2 of 5 bubbles
Review of Grand Nile Tower

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Grand Nile Tower
Ranked #45 of 139 Hotels in Cairo
Wales
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dissapointing”
2 of 5 bubbles Reviewed 8 September 2008

Poor house keeping dirty bed sheets fitted. No hot drinks in room. We had no electric supply in the night on two nights. Safe in room broke. Pool equipment was ready for scrapping (sun lounges and umbrellas nearly all were defective.)
Key fob entry to room both tags stopped working after 4 nights.
Very dissapointing worst 5 star hotel I have stayed in.
Only the food and view was good.

  • Liked — food
  • Disliked — poor service
  • Stayed September 2008, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank RGLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
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English first
Norwich, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 6 August 2008

Not being one to write much, it takes a visit that has made an impression, good or bad, to get me to take the time to do this.

My recent stay at the Grand Hyatt, Cairo is one that will NOT be repeated any time soon. My primary mission was to conduct business. I quite frequently entertain my clients at the hotel where I am staying. A decent or great business center is essential. Fast interent connections are required.

The hotel is far more of a tourist hotel with a most disfunctional business center. The hotel restaurants were deserted. I suspect that this is because the hotel has a "no alcohol" policy, something conveniently not mentioned by the travel agent or the hotel prior to my arrival.

The room (2556) was very, very small and in dire need of renovation. What appreared to be a stain in the carpet had been cut out and replaced with a section of carpet that did not match very well. The beds were worn out and the TV may have been a 17" screen but I doubt it. The furniture was old!

On the upside; the room had a good view of the Nile. The people seemed to be willing to help as well as they could with the lack of resources they seemed to have. The internet speed in the room was decent.

I have stayed at the Four Seasons Nile Plaza and the Intercontinental City Stars in Cairo, both far superior hotels in every aspect except the Intercon has not got the Nile view the other two have.

The Grand Hyatt in Cairo? Not again if I can help it.

  • Liked — The view
  • Disliked — Everything else
  • Stayed August 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank ForeverOnTheMove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 July 2008

Beautiful hotel, foyer area is nothing short of palatial.
Rooms very comfortable with two big singles or a king size bed and views overlooking the Nile (and possibly the Pyramids if you're lucky!)
Food was excellent, wide choice of restaurants catering for all, some open 24 hours a day for the midnight-munchies!
Staff were all very friendly, although their English was not great in many cases but you get by :)

Pyramids around 30 minute drive away (in good traffic but, hey, this is Cairo right?!) a must-see if never been.
Many boat trips up and down the Nile, very nice in the evening to enjoy the belly dancers and buffet dinner.

  • Liked — Fantastic, clean rooms with amazing views of Egypt
  • Disliked — No alcohol
  • Stayed May 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank blame_can4da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 20 June 2008

if like me you think that the grand hyatt has this image of exceeding expectations, well then u are completely wrong about this one. this will fall below the expectations of a 3* anywhere in the world.!
i shall start of with the negatives first.
no coffee/tea making facilities?..5* dont think so
3rd extra bed in room ..the most uncomfortable and centyr old low thing.
old carpet with stains, smoke and spillages.
showers had mould all over it. the most cheapest toilitries iv seen, iv stayed at 3* hotel with something better than that disgusting stuff!
too many local arabs- i take it this hotel is for the affulent arabs, who come here to relax(more like shout scream and smoke left right and centre)
even the niole vioew rooms/balcony was a right state dangerous to go outside the balcony, nothing what u would expect.
watch out for the extras charges at breakfast and check in(always question them)
the galleria (shopping centre)well just designer labels if u can afford, and nothing more.
the egyptian pound against the uk pound is supposed to be good..but again you will pay what you pay here if not more.for tours food. i foun d the hard rock cafe next doror deare than the uK.
also as a muslim something else i found that this place should know better of. it says that if u ask at reception for a prayer mat you will get on? but do you get one, they do not even know what it is!!!also going to mosques etc else where in the muslim world are places of worship for god and should not have charges for entering in them..(though the way they manage is by having a donation box, which more or less everyone contributes...but what is happeneing in this country is completely wrong)
everyone asks money from you if you want anything done, even if they do not get it done for you. but simply refuse if you do not wish to give it to the person.
also the revolving restaurant, well they will not let you enter it, i mean why all the security for?especially paid guests at the hotel, the menu is french(highy overpiced food) so we did not get to see what that looked like.
the only good thing is (well if like me never been to a so called 5*, is the grand lobby, and many expensive restaurants.)i mean the lobby is the only good thing about this whole place nothing inside.
the own cruise boat is good - but be carefull of the food this is where we got food poisioning!!
staff at the concierge are helpfull but overall cairo is a place that is full of smoke unhelpful people.
too be honest i do not know what ius the best place for toursist i can recommend, marriott, or by giza near the pyramids. thsi place is for those rich affulent arabs.you find it every one talks to you in arab!
well grand hyatt you certainly need to polish this one up.not a 5* and all that info is misleading.just for a 5* i expected so much more have stayed in many 3* hotels with much better service.

  • Liked — lobby
  • Disliked — everything, local area/invonvienient/expensive
  • Stayed June 2008, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank misspractical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 14 June 2008

From the time I checked in from the time I checked out, there were problems. (1) The room as small and old. Stained carpet, an old extra bed with terrible mattress. (2) No facilities to make your own coffee or tea; so I had to pay EGP 11 for hot water. (3) The bathroom wasn't cleaned properly. The amenities were the cheapest in town. (4) although it was a no smoking room, i could smell smoke every morning at 6 am and night coming from the aircon. they sent people to fix it, and it never worked. (5) the swimming pool is ok although the towels and chairs must be at least from 100 BC. The only good thing is the Food Court managed by the same hotel, so you can have the a pizza for EGP 35 at the Food Court and the same pizza for EGP 70 only 50 meters away.. so your choice.
There is nothing around this hotel, only Hard Rock Cafe.. so not convenient if you want to go for a walk. In short, never again!
BTW, I'm Gold Hyatt Passport member - no difference whatsoever

  • Liked — Along the Nile River
  • Disliked — Everything else..
  • Stayed June 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
7 Thank aminoSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 10 June 2008

The hotel is beautiful and the location lovely. However, since the alcohol ban the restaurants have been deserted and some have closed. Tourists who expect to have an occasional drink or wine with their dinner are out of luck, Next door is a noisy, rather shoddy Hard Rock Cafe that serves beer and inferior wines. Across a busy road is the Four Seasons that has wildly overpriced wines (unless you drink Egyptian wines - very ordinary), if you want any French wines expect to pay several times Paris prices. The Intercontinental,also nearby, is a better deal, will stay there next time. Bye bye Hyatt.

  • Liked — Staff excellent
  • Disliked — No alcohol
  • Stayed June 2008, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Tuckermanatlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saudi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 10 June 2008

This was a nice stay only for 3 days. Not so many dining options though. I was surprised. Rooms on the small side and the balcony freaked me out as I didn't feel comfortable sitting out on that ledge/slab of concrete jutting out so high up! But great view of the Nile. The concierge helped us get a good guide to go to the pyramids so no problem booking your tours through the hotel (as in all things in egypt you will get roped into tipping all the time so bring PLENTY of small change ALWAYS). In fact I remember the hotel exchange bureau were short of change for this very reason and could only give a little change. So arrive in Cairo with LOTS and LOTS of small notes for tips.

I was there before the alcohol ban, and was able to enjoy some wine with my dinner out on the terrace which was amazing. But i wouldn't stay there now because if I pay that much for a hotel I should be able to enjoy a good wine with my meal. I think though that the Hard Rock cafe next door may still serve alcohol but that's quite noisy and dingy inside. I could see that the piano bar became a pick up joint in the late evenings. Lots of young guys and girls (gulf arabs) playing with their bluetooth on their cell phones in the lobby! It lowered the tone sad to say.

  • Stayed April 2008, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank neilcharm08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Nile Tower

Property: Grand Nile Tower
Address: Corniche El Nile | Garden City, Roda Island, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cairo
#38 Luxury Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Nile Tower 5*
Number of rooms: 715
Reservation Options:
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Also Known As:
Grand Nile Tower Hotel Cairo
Cairo Grand Hyatt
Hyatt Cairo
Grand Hyatt Cairo
Cairo Hyatt

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