This was our second stay at this hotel. We were at the same hotel last year and therefor we decided to use it again this year - what a mistake!. There must have been a change in management since last year.
Check-in took over 3-hours - YES - A new record. Staff were very unfriendly. Service with a smile is defenitely not part of their motto. We were supposed to stay for a week but after two days our whole group decided to rather move to the Four Seasons. The rooms have a lovely view although not very clean. Towels, shampoo samples etc. of a low, cheap standard. Most of the staff struggled to speak and understand basic english. Staff always expected money when something was done e.g. bringing your laundry. The worst was when we asked the guy in the confrence room to bring us extra tables. He made it very clear that we have to give him money before that could happen. The staff was very open about expecting extra money for services rendered.
The first hotel that does not serve alchohol. At night you will find suspicious characters in the lobby - but we very later informed that it was part of the services rendered to the guests. We decided to move out as we would not liked to be associated with this hotel. Apparantly the owner decided not to sell liquor but he is willing to allow other un-holy things.
I can only wish the owner good luck with this hotel. Also a pitty that the HYATT group wants to be associated with such a low-class hotel.
AVOID this hotel!!!
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- Also Known As:
- Grand Nile Tower Hotel Cairo
- Cairo Grand Hyatt
- Hyatt Cairo
- Grand Hyatt Cairo
- Cairo Hyatt