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“Great hotel with service problems”
Review of Grand Nile Tower

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Grand Nile Tower
Ranked #47 of 137 Hotels in Cairo
Greece
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Great hotel with service problems”
Reviewed 29 December 2008

Good points:
1) Great location.
2) Nice spacy rooms with great Nile views (and quiet).
3) Club facilities on the 30d floor, free refreshments and coffee and internet if you book one of their club category rooms (recommended).
4) Amazing breakfast (i could dare to say the best i ever had). Also i was very impressed from the quality of their coffee.
5) Very reasonable prices for coffees etc.
6) Nice outdoor heated pool and steam room facilities.

Negative points:
1) Very poor service, slow and with many problems (also the level of many of their staff english is below average).
2) Many people working there are not service-minded if not very impolite (eg the 2 bored guys at the mini bank). They should take an example of their colleagues working in the next door Four Seasons who smile non stop. Nevertheless one of their assistant managers in charge late on the night of 26th December, a short guy with Latin America features, responded in an obliging and efficient way to all my strong complains.
3) No alcohol allowed (because the owner is a Saudi Arabian.
4) Upon check-out they thought that we had left without properly settling our bill, we had to go back, wait for 10 minutes without any explanation and, worst of all, never received apologies for this unbelievable treatment (really very annoying!!).
5) Poor sized bathroom with cheap toiletries.
6) Poor and not very friendly concierge service trying constantly to promote their own restaurants (very cheap for a 5* hotel).

Overall i could stay there again for the views and the location and the good rates, BUT not for the service.

  • Stayed December 2008, travelled with friends
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank greek1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
67 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 19 December 2008

This was our second stay at this hotel. We were at the same hotel last year and therefor we decided to use it again this year - what a mistake!. There must have been a change in management since last year.
Check-in took over 3-hours - YES - A new record. Staff were very unfriendly. Service with a smile is defenitely not part of their motto. We were supposed to stay for a week but after two days our whole group decided to rather move to the Four Seasons. The rooms have a lovely view although not very clean. Towels, shampoo samples etc. of a low, cheap standard. Most of the staff struggled to speak and understand basic english. Staff always expected money when something was done e.g. bringing your laundry. The worst was when we asked the guy in the confrence room to bring us extra tables. He made it very clear that we have to give him money before that could happen. The staff was very open about expecting extra money for services rendered.

The first hotel that does not serve alchohol. At night you will find suspicious characters in the lobby - but we very later informed that it was part of the services rendered to the guests. We decided to move out as we would not liked to be associated with this hotel. Apparantly the owner decided not to sell liquor but he is willing to allow other un-holy things.

I can only wish the owner good luck with this hotel. Also a pitty that the HYATT group wants to be associated with such a low-class hotel.

AVOID this hotel!!!

  • Liked — View from room
  • Disliked — Everything
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank George123R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 December 2008

We stayed at the Hyatt Cairo for 4 days; I thought the hotel was above average. The room was clean with fantastic view of the Nile River, the amentias were excellent the Gym and the swimming pool were great. The hotel has couple of issues, one of the main issue is you can’t enjoy a glass of win with your meal except in the revolving restaurant or lounge, there is no bar and the other restaurants don’t offer alcohol which I found very surprising giving it is a Hyatt. The other issue I found some of the hotel staff not very friendly and lack the Hyatt touch.

  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank LoveNY123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 November 2008

We spent 3 nites at the Grand Hyatt Cairo in October. Neither the service nor the rooms were up to expectations. Front desk took 45 minutes to check us into 2 rooms. Overall service? Best described as unenthusiastic. The rooms themselves were borderline shabby. Location not all that fantastic either. Not at all worth the price. NIce website though.

  • Liked — Nothing - it was below expectations
  • Disliked — Very poor service; tired rooms
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Abejas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 November 2008

The only benefit of this hotel is the view. I would seriously consider Four Seasons right across from Hyatt if and when I return to Cairo.

I have never been to a Hyatt with such terrible service. I am in fact amazed at the high ratings given here!

There is a lot of standing around and so called security which seems to be the only aim of this hotel. A false sense of security! What about service? What about attentiveness? What about respecting the no smoking zones? What about better housekeeping? I could go on and on.

Oh yeah! As a none smoker you will certainly be suffering. I could smell smoke just about everywhere, even at the elevators!

The club room is a joke. The internet charges are crazy!

Oh elevators! I must have missed catching one at least a hundred times in my five day stay!

Save yourself the disappointment and stay at Four Seasons!

  • Liked — The views
  • Disliked — Serivce
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank halehbryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2008

We stayed at the hotel as part of a tour package with Isram Tours. The check in was handled by the tour representative but we did not have to wait long for a room. The rooms are top quality and the view is beautiful. Too bad there is so much smog this time of year. Bummer. The breakfast buffet is wonderful. There are all types of food; even for picky eaters. Room was always clean. Had dinner at the Revolving Restaurant. The food was good. The attention wonderful and the view out of this world. Would recommend this hotel.

  • Liked — Comfy beds and great A/C.
  • Disliked — Nothing.
  • Stayed November 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Makaita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 November 2008

My wife and I stayed here for 4 nights in October 2008, a 1 night stay before flying off to Aswan, and then another 3 nights a week later.
Check-in was handled by our 'fixer' so I can't say how well it went except to say it didn't take very long and we got great rooms. Our first room was on the 11th floor and had a nice view of the pool, but our longer stay the following week was on the 21st floor and the view was incredible. If the air had been cleaner the pyramids would have been a beautiful sight, but alas, the smog made them hard to see.

Our rooms were a nice size, clean, and the beds comfortable. Just as you would expect for a Hyatt or Sheraton or Marriott.

The restaurants we ate at were fine but nothing really to write home about. We had breakfast (included with the room) at the buffet every morning. Getting coffee and omelets was a little slow but the overall spread was great. We also ate at the La Dorada Seafood restaurant, excellent meal and service (we were the only couple there at 7:30 on a Monday night) and at the Nubian Village restaurant which was also excellent. We tried a Shisha, or Hubbly-Bubbly pipe, there and that was pretty fun.

Laundry service was reasonably priced, quick and easy. The pool looked fantastic but we never had the time to actually use it. We also never made it up to the revolving restaurant and lounge on the top floor, being too beat at night to want to dress up for what we had heard was a so-so dining experience.

The only 3 negatives?
1. The excessive security at the front entrance was, while understandable, rather annoying. Although this is true at EVERY hotel, and tourist attraction so really not the Hyatt's fault.
2. The recent banning of alcohol in the hotel was disappointing (they closed their English Pub altogether), but then again, it kept our bar bill really low. They did allow drinks in our room and from room service but we would have liked wine with our meals.
3. Our travel company had arranged for a late check-out (2:00pm) but they kicked us out at noon anyway claiming they needed the room. Our fixer had words with them, but after we'd already packed up and gotten ourselves down to the lobby.

If you can afford it, the Grand Hyatt is a wonderful place to stay. It's an oasis of clean and calm that is very welcome after a day touring chaotic Cairo.

  • Liked — The view
  • Disliked — Alcohol ban.
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank lvinci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Nile Tower

Property: Grand Nile Tower
Address: Corniche El Nile | Garden City, Roda Island, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cairo
#37 Luxury Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Grand Nile Tower 5*
Number of rooms: 715
Reservation Options:
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Also Known As:
Grand Nile Tower Hotel Cairo
Cairo Grand Hyatt
Hyatt Cairo
Grand Hyatt Cairo
Cairo Hyatt

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