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“Really, really nice hotel - but caters to a specific location”

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Renaissance Cairo Mirage City Hotel
Ranked #16 of 138 Hotels in Cairo
Certificate of Excellence
Dubai
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Really, really nice hotel - but caters to a specific location”
Reviewed 19 May 2014

Great hotel. Everything has been done very well at this new hotel. The rooms are terrific, the lobby is terrific, and the pool area is cool. It really is for people that either want to stay in New Cairo or near the airport. I wouldn't recommend it for those wanting to be in Cairo and explore the sights downtown on a multi-day trip.

Positives:
-great, modern rooms
-nice grounds (lobby and pool area)
-shower is terrific (you have both a standing shower and a bathtub)

Things to improve on:
-bed could be better (softness)
-windows (mine at least did not lock, though there was a locking mechanism it didn't work)
-front desk responsiveness: they were very friendly, but slow to react to requests. My final request was for someone to come fix the window, and they never did...

Room Tip: Get a room facing the pool/garden.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ConstantTraveler_971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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295 reviews from our community

Traveller rating
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    91
    16
    7
    11
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2014

Took potential new staff and existing staff for a social luncheon.

Service and food was first class. Price on the high side, but no real probs given the service and quality of the food.

Had a problem with them not being able to connect to my Amex account for payment. Hmm! Note well Hotel!!!

Had to pay with Visa - no Avios!!

Great place and nice people!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gillipig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level 6 Contributor
231 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 19 April 2014

This hotel has large rooms, lovely swimming pool and well kept grounds, the staff are friendly, helpful and will do anything for you. Very impressive looking. The food from the restaurants were delicious and very reasonably priced. I would recommend this hotel for all, families, couples and business, it was very relaxing and serene.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelstar76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damascus, Syria
Level 6 Contributor
465 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 14 April 2014

I have been using Cairo International Airport for the past three years and I always love to break my stay either to or from the States at this top hotel!!

It is just outside the airport and they have a great "meet-and-great" service. The Hotel's Representative collects you prior to Passport Control and he always seems to 'know-someone' to get you past the long lines...He gets your bag(s) and then you are on you way to this great hotel. 5 to 7 minutes is all it takes to get to this great Marriott property.

The bell staff meets you out front and always greats you by your family name, and the greeting Welcome Back that is sincere!!

Check-in is always fast and professional in this very new property.

Rooms are very good sized and a very nice walk-in marble shower.

This is a great hotel to meet a business associate and to use their nice Executive Lounge on the 6th. floor for a nice drink and appetizer. The hotels restaurants are great but I always take the hotels Club Car over to the JW Marriott for a surpurb Italian Meal!!

They have a great pool with a nice snacks cafe in the water...

Breakfast is always excellent at the Citron Cafe, and then it's off for either your next flight or another business meeting in Cairo!!

Room Tip: I like the rooms facing the pool at the rear of the hotel.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThomasfromDamascus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gosport, United Kingdom
Level 5 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 April 2014

The hotel in in a good location near to the JW Marriot, Mirage City in fact they offer a shuttle bus (golf cart) service between the 2 hotels as they are part of the same group.
The menu is a little limited as they only have a single Chinoix Restaurant (Chinese) and the Citron restaurant (buffet & al a carte). the lobby bar is a little soulless with no atmosphere due to its location within the hotel.
The rooms are a good size and well maintained with a daily cleaning service which is very good.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roque1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat, Oman
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 March 2014

It was my first visit to the Renaissance and I can definitely say that it was not the last...Everything was simply perfect...a well arranged Meet & Greet Service at the airport got me swiftly through customs and immigration and to the hotel. The check-in was done very friendly and efficinet and the agent Mohamedescorted me to the room while briefing me about the hotel's facilities. I was allocated a great room with a perfect view of the hotel's pool, thanks to the Nightmanager Tarek!

The room itself was very spaciousand clean, although I would have loved a shower instead of a bathtub..Cleaning service was immaculate throughout my stay.I had a couple of snacks by the pool. Once agan, the service was very good and the food was good as well.

All in all a great hotel with pleasant staff and I look forward to return soon.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MTraveler1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

I have stayed here many time in the last months and I have to stay well done to everyone at all level.

They do really care about great customer service and you can feel that they are genuine.

Only small comment, Steak taste amazing but never cooked the way you asked. Try to avoid the swimming pool restaurant as you wait hours for your food.

However this will not stop me coming back and making sure everyone knows it is a very good hotel with genuine customer care.

Well done guys.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas Barnard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Cairo Mirage City Hotel

Property: Renaissance Cairo Mirage City Hotel
Address: Ring Road, Mirage City | Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 138 Hotels in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Renaissance Cairo Mirage City Hotel 5*
Number of rooms: 333
Official Description (provided by the hotel):
Welcome to the Renaissance Cairo Mirage City Hotel, the latest addition to the luxurious Mirage City compound in New Cairo City, Cairo’s new business and leisure center. With 10 minutes to Heliopolis with all its magnificence and glory. The Renaissance Cairo is just the right mix of Cairo’s historic elegance and modern day sophistication that will make you feel at home the moment you check in. ... more   less 
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