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“Comfortable”

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Baron Hotel Heliopolis Cairo
Ranked #24 of 137 Hotels in Cairo
1 review
“Comfortable”
Reviewed 28 November 2012

Not the first time I stay in baron , most nice is the location ,very quite , tasty food and nice pastry, first time I tried dinner in the top floor restaurant ,very delicious, I recommend this restaurant for every body. There is some renovation done in rooms which is great

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zxcasdf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 25 August 2013
Dear Esteemed Guest,

I would like to thank you most sincerely for sharing your thoughts of Baron Hotel Heliopolis Cairo with others guests’ on the trip advisor. Your feedback will be influential in improving your experience on your next stay.
We are glad to hear you enjoyed the experience. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.
I do hope that we will have the opportunity once again to serve you in the very near future.

Thank You.
Emad Esmail
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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557 reviews from our community

Traveller rating
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    48
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    32
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
Reviewed 26 November 2012

one of my friends recomended the hotel for me as it is near to airport . I had to stay one night as my flight was on next day. Service was good . Receptionist was helpful and room was quite.may be i will stay one more night when i return back

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyraza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 25 August 2013
Dear Esteemed Guest,

I would like to thank you most sincerely for sharing your thoughts of Baron Hotel Heliopolis Cairo with others guests’ on the trip advisor. Your feedback will be influential in improving your experience on your next stay.
We are glad to hear you enjoyed the experience. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.
I do hope that we will have the opportunity once again to serve you in the very near future.

Thank You.
Emad Esmail
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 November 2012

The only positive thing about this hotel are a) the bed, I had an OK sleep, and b) Its proximity to the airport.
The rooms are old and run down. The floors look as if they have not been cleaned prior to arrival and the bathroom is a nightmare to say the least. Inundated and with questionable hygiene standards. Has not been renovated in at least 30 yrs. The bathroom was a NIGHTMARE. The food at the restaurant was terrible too and there was smell of cigarette smoke everywhere.
There is free wifi available only at the lobby. Very slow speed however.
The airport is close by, not at walking distance though, but a free shuttle service is provided.
The hotel was booked through a 3rd party due to a flight cancellation...so I had no choice really. Word of caution: The receptionist tried to book me in the same room, as a fellow passenger with the same flight cancellation....
I would not stay again in this hotel, whatever the price and would not recommend it to anyone.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blanqui_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 25 August 2013
Dear Valued Guest,

Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2012

I stayed in this so called hotel for a day and night, courtesy Egypt air. (I was flying business class). The hotel stay was a disaster. The front office staff behave like Jail warders. No manners, no courtesy. As for cleanliness, I had a cake of soap in my bathroom which was left there by the previous occupant. No one to make the room. No one in the front desk to answer the phones..There was no water in the room for a long time. No use of complaining as you will get only rude response. I strongly feel that the hotel is bribing Egypt air to send their passengers on transit to this DUMPING YARD. I would have opted to stay in the airport lounge had I known the quality of the hotel they were providing.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PSMathew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 25 August 2013
Dear Valued Guest,
Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2012

The hotel location is one of the best locations in Cairo for business ,,from this hotel it was very easy for me to go to any place in the middle of Cairo and was near to the airport,, service was satisfied comparing to what I paid,, just to give more care in rennovating the hotel rooms

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ageaissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 27 August 2013
Dear Valued Guest,

First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2012

I have stayed at the Baron several times. The staff is quite good. Restaurant and bar is good hotel location is convenient. The bedding and television sets have been recently upgraded. Would recommend a stay for several nights.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MFHJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 27 August 2013
Dear Valued Guest,

First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
Reviewed 26 September 2012

I had a bad exprince in the first Day of my holiday at baron hotel , no internet no Heath club.. Bad start but once i Got in touch with the guest relation manger ( Nermen) hope i write her name right. She made a Big change in the Way i look at hotel after i decided to leave and find a better hotel. I Got a better room with Nice view and everything become a mazing . The right person in the right place , and yes the hotel staff Can make the change..

Room Tip: The hotel located very perfect
See more room tips
  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 27 August 2013
Dear Valued Guest,
Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baron Hotel Heliopolis Cairo

Property: Baron Hotel Heliopolis Cairo
Address: 4 Ma'ahad Al Sahary St. | Off Uruba Rd, Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 137 Hotels in Cairo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Baron Hotel Heliopolis Cairo 4*
Number of rooms: 126
Official Description (provided by the hotel):
Hilltop Hotel located in business center of Heliopolis overlooking the famous Baron Empain Palace. ... more   less 
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