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“Horrible hotel”

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Baron Hotel Heliopolis Cairo
Ranked #23 of 137 Hotels in Cairo
Arlington, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Horrible hotel”
Reviewed 15 January 2014

We had the worst experience in our life at this place so called hotel, I called the hotel to confirm my reservation and the airport transportation, someone was at the hotel to meet us, then he took us in a small taxi, it was too small for our family we had the kids set on our lap, then the hotel was junk yard , furniture was bad, torn, smell is awful, there was no bed cover, when I asked for some , one employee told me it feels good , no need, I did not sleep, I was up all night, first thing in the mooring, I checked out , went to other hotel, the hotel has a nice van, but the manager send his friend to meet us at the hotel, like it was travel agent, which they pay with the local currency and a lot cheaper( $20.00), and we pay with dollar , I paid $150.00 a night, what a rip-off, I will never go back there again and I travel A lot.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 19 January 2014
Dear Valued Guest,
Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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561 reviews from our community

Traveller rating
    343
    108
    49
    29
    32
See reviews for
54
49
109
254
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
1 review
Reviewed 13 January 2014

thanks baron team i realy enjoyed my stay in your nice hotel,nice food with a delight service in all hotel areas i think i will be regular guest in baron hotel, the room very claen and quite but try to provide the internet service for free in the rooms as in the lobby

Room Tip: baron palace view
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoda n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 14 January 2014
Dear Valued Guest,
Thank you for taking the time to post your feedback and comments.
We very much appreciate your positive comments regarding your stay at the Baron Hotel Heliopolis Cairo
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Baron Hotel Heliopolis Cairo.
Thank you.
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

try it , not too expensive , but have a good guest relation , specially miss/ Radwa , she is good at everything make you comfortable, they have good party management , variates of night plans
even the hotel manager help us to get a good offers for Christmas party, go and ask for miss radwa she is the one have the hotel secret

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohamed1022002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 2 January 2014
Dear Valued Guest,
Thank you for taking the time to post your feedback and comments.
We very much appreciate your positive comments regarding your stay at the Baron Hotel Heliopolis Cairo
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Baron Hotel Heliopolis Cairo.
Thank you.
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 December 2013

The location is very good. Just opposite to the hotel is the Baron's palace. If you are on the 7th floor you can see quote a lot of Egypt. Breakfast is wholesome lot of variety of food. Getting vegetarian food is difficult rest all in all the hotel is wonderful. Service is great. Rooms and ambiance is also very good.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohit_Agrawal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 24 December 2013
Dear Valued Guest,

I would like to thank you indeed for your superb review regarding your recent stay at Baron Hotel Heliopolis.

It is of great delight for us to know that our hospitality has met your satisfaction, which makes us very proud of our property and its quality of service. We are most looking forward to the pleasure of welcoming you back again to Baron Hotel Heliopolis in the near future.

Best Regards,
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2013

breakfast was awesome,very friendly atmosphere,Everything, the room was so stylish and elegant. clean, spacious and cosy. The Staff are so friendly and professional. I would go there again whenever I get a chance

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mahmoud M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 24 December 2013
Dear Valued Guest,
Thank you for taking the time to post your feedback and comments.
We very much appreciate your positive comments regarding your stay at the Baron Hotel Heliopolis Cairo
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Baron Hotel Heliopolis Cairo.
Thank you.
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2013

The hotel have many advantages like (location, quiet, customer service and the nearest of the airport) but if you will stay a long time like month I think it will be boring because there is no kind of entertainment like gym and swimming pool,
It’s just a place for quiet sleep.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hany N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 27 November 2013
Dear Valued Guest,
First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.
Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagzig
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2013

BARON is wonderful hotel nearest from the airport with fantastic view to BARON palace @ quiet place and all customer services are really helpful and provide everything to make me comfortable during my accommodation. I like this hotel and all employee in this place. Thanks so much to everyone

Room Tip: high floor in front of baraon palace ;)
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ahmed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, 26 November 2013
Dear Valued Guest,
First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.
Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baron Hotel Heliopolis Cairo

Property: Baron Hotel Heliopolis Cairo
Address: 4 Ma'ahad Al Sahary St. | Off Uruba Rd, Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 137 Hotels in Cairo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Baron Hotel Heliopolis Cairo 4*
Number of rooms: 126
Official Description (provided by the hotel):
Hilltop Hotel located in business center of Heliopolis overlooking the famous Baron Empain Palace. ... more   less 
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