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Baron Hotel Heliopolis Cairo
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Reviews (599)
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349
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All reviewspalace viewnice hotelenjoyed my stayhotel location isnice stayspecial thanksshopping mallroom servicehouse keepingopen buffetreception staffclean roomswi ficlose to the airportthree nightsswimming poolfront office
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298 - 303 of 599 reviews
Reviewed 26 January 2014 via mobile

The room is perfect and the stuff is very helpfull and supportive. The hotel have variety of restaurants and cafes w ith different shows from all over the world. The service is more than excellent.. i stayed there 7 days and i really enjoyed the stay.

Stayed: January 2014, travelled on business
Thank Ahmed Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this reviewResponded 29 January 2014

Dear Valued Guest,
First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.
Thank you
Emad Esmail
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Very Good Hotel but the building in front of hotel or my room is belong to the army forces and the words on the window not appear not tightening attention so if some one admire the building, he 'll take a PICs and it 'll make a problems for him.
Solution is : receptionist tell visitor to avoid problems if his room in front of the army forces.

Regards,
Thanks



  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Hassanagamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this reviewResponded 23 January 2014

Dear Valued Guest

Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression.

sincerely yours
Emad Esmail
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

I find the baron hotel a nice place to stay well situated in down town Cairo the staff are well helpfully and always trying to improve and has dun so since the first time I used the place 7 years ago and would be quite happy to use this hotel again in the future

Stayed: January 2014, travelled on business
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this reviewResponded 23 January 2014

Dear Valued Guest
We would like to thank you for your recent visit to Baron Hotel Heliopolis Cairo It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you and we are looking forward for your next visit.

We wish you all the best

sincerely yours
Emad Esmail
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

We had the worst experience in our life at this place so called hotel, I called the hotel to confirm my reservation and the airport transportation, someone was at the hotel to meet us, then he took us in a small taxi, it was too small for our family we had the kids set on our lap, then the hotel was junk yard , furniture was bad, torn, smell is awful, there was no bed cover, when I asked for some , one employee told me it feels good , no need, I did not sleep, I was up all night, first thing in the mooring, I checked out , went to other hotel, the hotel has a nice van, but the manager send his friend to meet us at the hotel, like it was travel agent, which they pay with the local currency and a lot cheaper( $20.00), and we pay with dollar , I paid $150.00 a night, what a rip-off, I will never go back there again and I travel A lot.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this reviewResponded 19 January 2014

Dear Valued Guest,
Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

thanks baron team i realy enjoyed my stay in your nice hotel,nice food with a delight service in all hotel areas i think i will be regular guest in baron hotel, the room very claen and quite but try to provide the internet service for free in the rooms as in the lobby

Room Tip: baron palace view
  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hoda n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this reviewResponded 14 January 2014

Dear Valued Guest,
Thank you for taking the time to post your feedback and comments.
We very much appreciate your positive comments regarding your stay at the Baron Hotel Heliopolis Cairo
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Baron Hotel Heliopolis Cairo.
Thank you.
Emad Esmail
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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