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“Perfect in all respects” 5 of 5 bubbles
Review of InterContinental Citystars Cairo

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InterContinental Citystars Cairo
Ranked #2 of 139 Hotels in Cairo
Certificate of Excellence
Liege, Belgium
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect in all respects”
5 of 5 bubbles Reviewed 12 July 2013

Great hotel, very friendly staff, very clean, excellent fitness centre. Since I was working at night I used room service quite a lot and the food was good, with a large choice. The only drawback was a constant buzzing sound during the night, even when the airco was turned off. I got used to it !

  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank licouaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 16 July 2013
Dear licouaze,

Thank you for taking the time to review and share your experience with us on Tripadvisor.
We are delighted to hear that you enjoyed your stay with us back in October 2012.

Your kind and nice comments in regards to the fitness center, cleanliness and food and beverage were shared with all our teams and they were thankful.

We hope that the buzzing sound that you encountered did not affect the rest of the positive experience.

I apologize for the inconvenience occurred in this regard and I hope I will have the pleasure to welcome you again very soon at InterContinental Cairo Citystars.

Appreciate if you could notify me personally before coming on your next visit on my below listed email

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,157 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Any
English first
Hamburg, Germany
Level Contributor
315 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 30 June 2013 via mobile

Only 15 minutes from the airport, part of the 5 star Cairo mall this hotel sports high end fitness and pool.
The rooms are all well fitted and could maybe use a touch up.
The breakfast is outrageously expensive, and the many reataurants in the complex are good but overly priced.
A perfect place for business!!!

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Moshe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 10 July 2013
Dear Moshe L,

Thank you for taking the time to post your review on Tripadvisor

We are glad that you liked our health club facilities and our Hotel overall.

In regards to the pricing of the Food and Beverage, please note that your comments are highly appreciated and are put into consideration.

Also note that our prices are set according to constant market studies of our competitors in Cairo in order to make sure that we are delivering competitive service as well as competitive prices. On the other hand, we hope that you liked our breakfast and that you enjoyed it.

Last but not least, rest assured that we can only improve with our guest's feedback and that we are constatnly doing our utmost to make sure that we are delivering the best service

Looking forward to welcoming you again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 June 2013

The Hotel is great, very secure and really friendly staff. They have top quality rooms and they are very luxurious and nice, clean amenities. Breakfast was ok, they didnt have much options of food.
They have their own entrance to the city stars mall.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zareloth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 1 July 2013
Dear Zareloth,

Thank you for taking the time to write a review about your stay.We are gald to hear that you liked our staff and our rooms as well.
In regards to our breakfast variety, I would highly appreciate if you can send me an email on my personal email lised below with further details so that I can guarantee that you are better served next time you stay with us.
We can only improve from our guests’ comments and feedback.
Awaiting welcoming you again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 June 2013

We stayed at Intercon last year during our holiday. The location of the hotel is excellent and because it is linked to City Stars Mall makes it a great place to stay in. The swimming pool and spa are amazing, the service very good, the hotel is very big and has very luxurious design and all is reflected in the good service. And being on the way to the airport and somewhat away from the crowded city makes it more pleasant.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElenaDIordache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 1 July 2013
Dear ElenaDlordache,

Thank you for taking the time to write a review about your stay with us. We are glad that you enjoyed your stay last year.
Thank you also for your nice comments about the pool and the spa. Please note that shortly after your stay last year we introduced 2 state of the art signature floors with a brand new concept and design accompanied with Butler service as well. We highly recommend you to try them if you have the chance next time
Awaiting welcoming you back at InterContinental Cairo Citystars

Kind regards,
Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 June 2013

Stayed there for 2 nights. Very good service! Very clean rooms! Very convenient for businessmen as it's very close to airport. Connected to one of the biggest shopping malls in Cairo, where u can get all ur shopping including clothing, grocery, restaurants & cinemas! Literally less than 5 minutes to walk inside the hotel to the mall! Downsides to me were poor view from room. Perhaps if it was overviewing pool it would've been better. Breakfast was average compared to Fairmont. Othe dining options inside the hotel, the attached mall or attached Holiday inn are awesome! My favorite is the Indian Indira :) overall very pleasant experience! Recommended for business travelers,families not very much into sightseeing or even egyptian families looking for a fun packed stay :)

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SMEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 1 July 2013
Dear SMEgypt,

Thank you for writing about your stay with us. We are glad you liked the facilities at the Hotel and the direct access to the mall. Your nice comments were shared with the Indira team and they were delighted.
In regards to the breakfast, appreciate if you can send me on my personal email listed below some details and suggestions that we could do to make our breakfast even better.
We can only improve with our guests constant feedback and suggestions.
Once again thank you for your comments and we hope we will welcome you again very soon

Kind regards,
Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
168 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed 24 June 2013

Have stayed many times here on business althought its also the perfect location in you're on vacation.

Located a 20min taxi journey from the airport this hotel is part of the City Stars Mall complex, the biggest in Egypt. A modern hotel with good facilities including gym, outdoor pool, bars etc its a good location if you wish to explore the city.

Rooms are adequate, you have the hotel and suites (resident) to select from, I recommend the hotel as attention to detail is higher. Service was and is always at a good level.

Room Tip: Make sure your room is within the main hotel and not the hotel suites, a seperate building
See more room tips
  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Exiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 30 June 2013
Dear exiles,

Thank you for taking the time to write a review about your stay with us.

Your words are certainly encouraging for our teams and we hope that we will have the opportunity to serve you again at InterContinental Cairo Citystars.

Looking forward to meeting you in person next time you stay with us

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puyallup, Washington
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 23 June 2013 via mobile

My friends in Cairo cracked up when I told them I was staying here, "close to the airport in case you have to escape hahaha!" They said. Fair enough... but after a really long day getting to cairo the last thing you want to do is sit in traffic. It is a five star set up and connected to the mall to boot (great for a quick trip to the pharmacy etc). Would definitely stay here again.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gringomiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Citystars Cairo, responded to this review, 30 June 2013
Dear gringomiller,

Thank you for taking the time to write a review about your stay. It is great to hear that you will visit us again.

Looking forward to welcoming you very soon back at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Citystars Cairo

Property: InterContinental Citystars Cairo
Address: Omar Ibn El Khattab Street, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Citystars Cairo 5*
Number of rooms: 824
Official Description (provided by the hotel):
InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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