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“Great hotel in the right location”

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InterContinental Cairo Citystars
Ranked #5 of 138 Hotels in Cairo
Certificate of Excellence
Dubai, United Arab Emirates
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great hotel in the right location”
Reviewed 21 July 2013

I used to stay in downtown Cairo by the Nile river, but since downtown became a hot area after the revolution i started staying at the InterCon city stars which is closer to the airport...but what a pleasant surprise....it is a great hotel and now is my home in Cairo. The only cons is the lack of the view compared to hotels around the Nile. However, it is attached to a large mall, away from traffic, close to airport.

Room Tip: Ask for the "larger" rooms.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rami O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 30 July 2013
Dear Rami O,

Thank you for taking the time to write a review about your stay. We are delighted to hear that you are considering our Hotel your home.

We sincerely hope that InterContinental Cairo Citystars will be your home for many years to come.

Once again, thank you for your kind words and awaiting welcoming you back again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (246)
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English first
1 review
Reviewed 20 July 2013

I really love staying in this clean hotel also nice staff especially Nancy an Mariam who are very helpful I have been staying only in this hotel since I started traveling to this country in 2005... 6 times a year

Stayed June 2013, travelled on business
Helpful?
Thank ibrahim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 23 July 2013
Dear ibrahim A,

Thank you for your continued loyalty to InterContinental Cairo Citystars and for taking the time to post such a nice review on Tripadvisor.

Your kind comments were shared with the concerned team memebers and they were very much appreciative.

Looking forward welcoming you back very soon to your second home.

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level 5 Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 July 2013

This was my second time at this hotel and I must confess I was satisfied completely.I started staying in this hotel and adjacent IHG property Holiday Inn as these are part of an upmarket mall City Stars and away from the trouble prone areas. It is also recommended to people seeking shorter journey to Air Port as it is only a 15 minutes drive. Hotel has an impressive atrium,very beautiful and impressive lobby. I had chosen a pool view room which was very comfortable with all you expect in a 5 star hotel was available.Breakfast buffet at the main lobby restaurant was OK with reasonable fare to choose from.Besides providing comfort it also gives you a sense of security if you are traveling to Cairo one of these days of street protests.

Room Tip: Rooms with pool view are excellent
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irfan1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 16 July 2013
Dear Irfan1107,

Thank you for taking the time to write a review about your stay at InterContinental Cairo Citystars.

We are delighted to hear that you enjoyed our Pool side rooms. Please note that we updated your profile accordingly to make sure that we always prepare them for you whenever you book at our Hotel.

Also, we would like to thank you for your constant loyalty as we noticed you stayed many times with us and you wrote many reviews as well.

We hope that we will be welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liege, Belgium
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2013

Great hotel, very friendly staff, very clean, excellent fitness centre. Since I was working at night I used room service quite a lot and the food was good, with a large choice. The only drawback was a constant buzzing sound during the night, even when the airco was turned off. I got used to it !

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank licouaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 16 July 2013
Dear licouaze,

Thank you for taking the time to review and share your experience with us on Tripadvisor.
We are delighted to hear that you enjoyed your stay with us back in October 2012.

Your kind and nice comments in regards to the fitness center, cleanliness and food and beverage were shared with all our teams and they were thankful.

We hope that the buzzing sound that you encountered did not affect the rest of the positive experience.

I apologize for the inconvenience occurred in this regard and I hope I will have the pleasure to welcome you again very soon at InterContinental Cairo Citystars.

Appreciate if you could notify me personally before coming on your next visit on my below listed email

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, Germany
Level 6 Contributor
318 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 30 June 2013 via mobile

Only 15 minutes from the airport, part of the 5 star Cairo mall this hotel sports high end fitness and pool.
The rooms are all well fitted and could maybe use a touch up.
The breakfast is outrageously expensive, and the many reataurants in the complex are good but overly priced.
A perfect place for business!!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moshe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 10 July 2013
Dear Moshe L,

Thank you for taking the time to post your review on Tripadvisor

We are glad that you liked our health club facilities and our Hotel overall.

In regards to the pricing of the Food and Beverage, please note that your comments are highly appreciated and are put into consideration.

Also note that our prices are set according to constant market studies of our competitors in Cairo in order to make sure that we are delivering competitive service as well as competitive prices. On the other hand, we hope that you liked our breakfast and that you enjoyed it.

Last but not least, rest assured that we can only improve with our guest's feedback and that we are constatnly doing our utmost to make sure that we are delivering the best service

Looking forward to welcoming you again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2013

The Hotel is great, very secure and really friendly staff. They have top quality rooms and they are very luxurious and nice, clean amenities. Breakfast was ok, they didnt have much options of food.
They have their own entrance to the city stars mall.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zareloth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 1 July 2013
Dear Zareloth,

Thank you for taking the time to write a review about your stay.We are gald to hear that you liked our staff and our rooms as well.
In regards to our breakfast variety, I would highly appreciate if you can send me an email on my personal email lised below with further details so that I can guarantee that you are better served next time you stay with us.
We can only improve from our guests’ comments and feedback.
Awaiting welcoming you again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 June 2013

We stayed at Intercon last year during our holiday. The location of the hotel is excellent and because it is linked to City Stars Mall makes it a great place to stay in. The swimming pool and spa are amazing, the service very good, the hotel is very big and has very luxurious design and all is reflected in the good service. And being on the way to the airport and somewhat away from the crowded city makes it more pleasant.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElenaDIordache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this review, 1 July 2013
Dear ElenaDlordache,

Thank you for taking the time to write a review about your stay with us. We are glad that you enjoyed your stay last year.
Thank you also for your nice comments about the pool and the spa. Please note that shortly after your stay last year we introduced 2 state of the art signature floors with a brand new concept and design accompanied with Butler service as well. We highly recommend you to try them if you have the chance next time
Awaiting welcoming you back at InterContinental Cairo Citystars

Kind regards,
Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Cairo Citystars

Property: InterContinental Cairo Citystars
Address: Omar Ibn El Khattab Street | Heliopolis, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Cairo
#3 Spa Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#5 Luxury Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Cairo Citystars 5*
Number of rooms: 824
Official Description (provided by the hotel):
Voted Cairo's Best Business Hotel, InterContinental Cairo Citystars offers luxury amid lush gardens in the buzzing hub of Citystars Heliopolis, next to Stars Centre Mall. Whether you are in Cairo for business or leisure, the hotel puts everything at your fingertips, from steak to sushi, from spa treatments to squash, and from complimentary Wi-Fi to cocktails on the air-conditioned poolside terrace. Eleven restaurants and bars are available in the hotel including Shogun Japanese restaurant, Al Khal Egyptian restaurant, Maestro Italian restaurant and Fayruz Lebanese restaurant. For a tour of nearby Cairo Citadel and Giza Pyramids, our Concierge will gladly help ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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