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InterContinental Cairo Citystars
Ranked #6 of 143 Hotels in Cairo
Certificate of Excellence
Reviewed 9 August 2013

First i want to say i am regular guest at the hotel since the opening of it recently i was there i tried the new rooms at the same level of the club floor it is really luxuries everything you think about just there the only thing is too much buttons that confusing but the room is lovely and the lounge is very nice the service as good as u can imagine actually is better than many hotels at the same category in Europe or the far east

Room Tip: i think club rooms are the best
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  • Stayed: May 2013, travelled with family
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Thank bishay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 20 August 2013

Dear Mr. Bishay,

Thank you for taking the time to write a review about our Hotel. We sincerely thank you for your continuous loyalty and your very kind comments in regards to our service and rooms as well. We would also like to thank you for posting these very nice pictures of our signature rooms. We will be awaiting welcoming you back again at your second home, InterContinental Cairo Citystars
Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of Rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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816 - 822 of 1,404 reviews

Reviewed 30 July 2013 via mobile

The hotel is up to standard and some more, it is the kind of hotel that goes out of it way and does the small little details that makes the whole difference!
The location is convenient being inside one of Cairo's biggest malls, so you are surrounded with everything and anything you may need.
Rooms are spacious and clean.
The pool is adequate, the breakfast buffet is amazing.
It was a great experience and I would always stay there once I'm in Cairo again.

  • Stayed: October 2012
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Thank Jumana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 4 August 2013

Dear Jumana B,

Thank you for taking the time to write your review, it is always nice to start the day reading such a great comment.

I am so happy to hear that you had a great experience at InterContinental Cairo Citystars and I would like to express how much it is rewarding for the whole team to know that you will be always staying with us.

Again thank you for your review and looking forward to welcoming you back for your next stay with us.

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2013

I used to stay in downtown Cairo by the Nile river, but since downtown became a hot area after the revolution i started staying at the InterCon city stars which is closer to the airport...but what a pleasant surprise....it is a great hotel and now is my home in Cairo. The only cons is the lack of the view compared to hotels around the Nile. However, it is attached to a large mall, away from traffic, close to airport.

Room Tip: Ask for the "larger" rooms.
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  • Stayed: October 2012, travelled on business
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Thank Rami O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 30 July 2013

Dear Rami O,

Thank you for taking the time to write a review about your stay. We are delighted to hear that you are considering our Hotel your home.

We sincerely hope that InterContinental Cairo Citystars will be your home for many years to come.

Once again, thank you for your kind words and awaiting welcoming you back again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

I really love staying in this clean hotel also nice staff especially Nancy an Mariam who are very helpful I have been staying only in this hotel since I started traveling to this country in 2005... 6 times a year

Stayed: June 2013, travelled on business
Thank ibrahim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 23 July 2013

Dear ibrahim A,

Thank you for your continued loyalty to InterContinental Cairo Citystars and for taking the time to post such a nice review on Tripadvisor.

Your kind comments were shared with the concerned team memebers and they were very much appreciative.

Looking forward welcoming you back very soon to your second home.

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2013

This was my second time at this hotel and I must confess I was satisfied completely.I started staying in this hotel and adjacent IHG property Holiday Inn as these are part of an upmarket mall City Stars and away from the trouble prone areas. It is also recommended to people seeking shorter journey to Air Port as it is only a 15 minutes drive. Hotel has an impressive atrium,very beautiful and impressive lobby. I had chosen a pool view room which was very comfortable with all you expect in a 5 star hotel was available.Breakfast buffet at the main lobby restaurant was OK with reasonable fare to choose from.Besides providing comfort it also gives you a sense of security if you are traveling to Cairo one of these days of street protests.

Room Tip: Rooms with pool view are excellent
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  • Stayed: June 2013, travelled on business
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Thank Irfan1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 16 July 2013

Dear Irfan1107,

Thank you for taking the time to write a review about your stay at InterContinental Cairo Citystars.

We are delighted to hear that you enjoyed our Pool side rooms. Please note that we updated your profile accordingly to make sure that we always prepare them for you whenever you book at our Hotel.

Also, we would like to thank you for your constant loyalty as we noticed you stayed many times with us and you wrote many reviews as well.

We hope that we will be welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

Great hotel, very friendly staff, very clean, excellent fitness centre. Since I was working at night I used room service quite a lot and the food was good, with a large choice. The only drawback was a constant buzzing sound during the night, even when the airco was turned off. I got used to it !

  • Stayed: October 2012, travelled on business
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Thank licouaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 16 July 2013

Dear licouaze,

Thank you for taking the time to review and share your experience with us on Tripadvisor.
We are delighted to hear that you enjoyed your stay with us back in October 2012.

Your kind and nice comments in regards to the fitness center, cleanliness and food and beverage were shared with all our teams and they were thankful.

We hope that the buzzing sound that you encountered did not affect the rest of the positive experience.

I apologize for the inconvenience occurred in this regard and I hope I will have the pleasure to welcome you again very soon at InterContinental Cairo Citystars.

Appreciate if you could notify me personally before coming on your next visit on my below listed email

Kind regards,

Ahmed Azmy
Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013 via mobile

Only 15 minutes from the airport, part of the 5 star Cairo mall this hotel sports high end fitness and pool.
The rooms are all well fitted and could maybe use a touch up.
The breakfast is outrageously expensive, and the many reataurants in the complex are good but overly priced.
A perfect place for business!!!

  • Stayed: June 2013
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Thank Moshe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Manager at InterContinental Cairo Citystars, responded to this reviewResponded 10 July 2013

Dear Moshe L,

Thank you for taking the time to post your review on Tripadvisor

We are glad that you liked our health club facilities and our Hotel overall.

In regards to the pricing of the Food and Beverage, please note that your comments are highly appreciated and are put into consideration.

Also note that our prices are set according to constant market studies of our competitors in Cairo in order to make sure that we are delivering competitive service as well as competitive prices. On the other hand, we hope that you liked our breakfast and that you enjoyed it.

Last but not least, rest assured that we can only improve with our guest's feedback and that we are constatnly doing our utmost to make sure that we are delivering the best service

Looking forward to welcoming you again very soon at InterContinental Cairo Citystars

Kind regards,

Ahmed Azmy
Executive Assistant Manger in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Cairo Citystars

Address: Omar Ibn El Khattab Street | Heliopolis, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Cairo
#4 Spa Hotel in Cairo
#4 Business Hotel in Cairo
#4 Casino Hotel in Cairo
#6 Luxury Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range: £103 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Cairo Citystars 5*
Number of rooms: 824
Official Description (provided by the hotel):
Voted Cairo's Best Business Hotel, InterContinental Cairo Citystars offers luxury amid lush gardens in the buzzing hub of Citystars Heliopolis, next to Stars Centre Mall. Whether you are in Cairo for business or leisure, the hotel puts everything at your fingertips, from steak to sushi, from spa treatments to squash, and from complimentary Wi-Fi to cocktails on the air-conditioned poolside terrace. Eleven restaurants and bars are available in the hotel including Shogun Japanese restaurant, Al Khal Egyptian restaurant, Maestro Italian restaurant and Fayruz Lebanese restaurant. For a tour of nearby Cairo Citadel and Giza Pyramids, our Concierge will gladly help ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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