This is my 2nd visit to the hotel after my first visit 3 years ago , first everything went wrong from reservation to luggage handling delay to check in for 50 minutes to cleanness of the hotel to food on breakfast for staff loudness .
I decided to check out but before that i thought that i should contact the Management and be more constructive .
To tell the truth i was amazed with Management reaction which took minutes only to change everything and take all observations positively and deal with them not only for me but in all areas.
I was contacted by their duty Manager Mr Adel and then their active house keeping excellent manager Mr Osama and then Food and Beverage Manager Mr Mohammed and finally visited by Mr Marc from the club membership dept.
The Management made sure to correct the situation and i felt that they are really keen to keep guests expectations as a priority they whole situation changed and they were following up daily specially Mr Osama.
I would like to thank the hotel Management and the polite and attentive staff but at the end i would like the to reconsider the air condition in the hotel specially in the summer and to put more staff in the pool side rooms area .
- Official Description (provided by the hotel):
- InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Citystars Cairo Hotel Cairo
- Intercontinental Cairo