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“World class service”

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Fairmont Cairo, Nile City
Ranked #9 of 138 Hotels in Cairo
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
“World class service”
Reviewed 20 April 2010

From the moment we arrived at the hotel we were impressed with the service. Every member of the Fairmont team were lovely, warm and welcoming to our family. Travelling with a 2 year old and a 6 month old brings its own challenges, but alot of that was removed by staying at the Fairmont Nile City. We used the Fairmont Gold Lounge which was brilliant. It gave our 2 year old some extra 'leg room' to walk around on the split levels, plus we were able to get her favourite program up on youtube on the computers! A saving grace for 10 minutes. The Fairmont Gold team were fantastic with the kids, often taking them from us so we could enjoy a glass of wine or a meal. On numerous occasions staff demonstrated their willingness to 'go beyond the call of duty' which was by far the best service we have experienced at any hotel in the world. There were so many personal touches including milk and personalised chocolates/biscuits for the kids by room service. Plus the shower head was fantastic! On a negative note the pool was closed when we were there, but I'm sure when it will be finished it will a lovely area to sit out and look out over the hustle and bustle of Cairo.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank expatgirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (318)
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  • Arabic first
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English first
Saint Paul, Minnesota
Level 6 Contributor
502 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 9 April 2010

Traveled here on a cruise shore excursion. The hotel was tremendous.

  • Stayed February 2010, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Travel-4funNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 April 2010

This hotel was amazing from day one mainly because of the service we received. The concierge - Mohamed and Hassan were first class and very patient and always willing to help.

The hotel is still not complete but travelling with a 5 year old and 1 year old was very easy due to the hotel team being so helpful. We have stayed in a lot of 5 star hotels, but this ome stands out for service. We visited the 5 star conrad next door and the service was noticeably poorer.

Ultimately what makes a great holiday are the people, and the Fairmont Nile City, from our experience delivered on this on all counts. Cairo is mad crazy and polluted city (which is pretty exciting too) but the Fairmont made life a lot more fun and easier.

Only suggestions for improvement would be:

1. warmer pool - will be great i am sure when the spa and gym opens properly
2. the tours are certainly pricey - we organised our own for much lower prices- but i am sure the fairmont's would be pretty good and luxurious if we had used them

in summary the team made our children very welcome in a very business like hotel.

stay here!

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank globalarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level 5 Contributor
93 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 March 2010

Stayed here for two nights and had a wonderful time. Because the hotel is still very new the gym wasn't completed but a makeshift gym had been made in a suite. The staff was very welcoming and helpful. The room was very comfortable as was the bathroom. We had a wonderful stay.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabiolaabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bologna
Level 5 Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 March 2010

Nothing to say. This is an outstanding hotel located in downtown Cairo. If you need a superior treatment, this is the place to go.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonachusBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome - Italy
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 March 2010

I stayed three days at Fairmont Hotel for a business conference. The hotel has been recently opened and I really enjoyed it. The rooms are very spacious and comfortable and the kindness of the staff is at high level. the lounge restaurant Onyx offers a quite good selection of sandwiches and cocktails. Unfortunately the spa on the top floor is not still available and the business centre is quite small (only four stations).

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FabioRicci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samar a, Digital Marketing Manager at Fairmont Cairo, Nile City, responded to this review, 9 February 2017
Dear Valued Guest,

Greetings from Fairmont Nile City!

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Fairmont Nile City.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 March 2010

Just returned from a four night trip to Cairo where we had the opportunity to "taste" the new Fairmont hotel in town. To make things easier:

a. What we liked

The very elegant anf fresh (the hotel is pretty new) ambience in it / Rooms are very well appointed and spotlessly clean/ Bathrooms are gorgeous / Breakfast is very good providing great selection of cold and hot dishes / The jazz singer and the piano player in one of the bars are amazing !!! Worth a visit even you are not a guest of the hotel/ Staff all around is very polite, helpful and smiley / Location is convenient

b. What we did not

370 EPS for a terrible Bellini cocktail (nothing to do with the famous one) is a lot !!!- a mohito was 75/ A la catre breakfast hot menu is nothing special really - better avoid it / Service in breakfast needs to be improved - you have to ask twice for coffee refil l/ Some of the staff does not speak english fluently and in case this is not your monther language probably you will face problems / When we asked to upgtade our room we were told that we should proceed throuhg the hotel wed site !!! / Trnasportation service by the hotel is very expensive and needs some attention... / One day the roome was not cleaned until afternoon / 90 ponrds for one hour internet surfing/Last but not least: We were charged with all the amount of our stay plus some additional one just in case ... from the first moment we checked in! The front dest said that this amount was just "frozen" - Citibank alerted that the amount was simply charged. We can understand that this is just another policy, nevertheless it made us feel very uncomfortable.

All in all this is a high end property with many advantages. One day we visited Four Seasons in the Nile City for dinner and we were all impressed ! So in case you would like to splurge during your stay in Cairo stay there. If not go for Fairmont and you will not be disapointed!

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AthensADav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Cairo, Nile City

Property: Fairmont Cairo, Nile City
Address: Nile City Towers - 2005 B, Corniche El Nil | Ramlet Beaulac, Cairo 2466, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cairo
#6 Casino Hotel in Cairo
#9 Luxury Hotel in Cairo
#9 Romantic Hotel in Cairo
#11 Family Hotel in Cairo
#12 Business Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Fairmont Cairo, Nile City 5*
Number of rooms: 504
Official Description (provided by the hotel):
Welcome to Fairmont Nile City. Modern luxury. Ancient Wonders.On the banks of the famed Nile River, the city of Cairo—“The Triumphant” in Arabic—is the center of Egyptian culture and commerce. Here, civilizations have met for centuries, and Cairo today offers a rich diversity of contrasts. Modern architecture and ancient mosques. Urban sparkle and restful natural beauty. Business and leisure. And there’s no better way to experience the majesty of the city and its history than through the gracious hospitality of Fairmont Nile City, Cairo hotel. Like the city itself, Fairmont Nile City offers a delightful series of contrasts. Equipped with the most advanced design and technology to serve the needs of the discerning traveler, this luxury Cairo hotel is also intimately attuned to its surroundings.With sweeping panoramas of the Nile River, and views of the Pyramids in the distance, Cairo’s natural beauty and ancient history are always in sight. Added to this panoply of wonders are special features such as culinary adventures at the city’s finest restaurants, a chance to bask in the sunshine or under the stars at our unique rooftop poolside sky bar, and truly indulgent, full-service treatments at our Willow Stream Spa—all ensuring that each and every visit to Fairmont Nile City, Cairo is certain to be an experience that is memorable and utterly magnificent. ... more   less 
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Also Known As:
Fairmont Cairo, Nile City Hotel Cairo

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