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“Remarkable Hotel” 5 of 5 bubbles
Review of Fairmont Towers Heliopolis

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Fairmont Towers Heliopolis
Ranked #6 of 139 Hotels in Cairo
Certificate of Excellence
Toronto, Canada
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Remarkable Hotel”
5 of 5 bubbles Reviewed 27 January 2009

After doing a tour of Egypt, I stayed at this hotel for one night before catching an early morning flight out of Cairo. I read many Cairo hotel reviews and chose Fairmont Towers Heliopolis for its close proximity to the airport, the reviews and the excellent price I found on a hotel booking website.

I arrived in the morning and was able to check in. Though if a room was not available I'm sure I would not have a problem killing time in the hotel's large lobby. There are restaurants and seating areas that would have made it easy to spend time till a room was available.

I was given a deluxe room on the 3rd floor with a view of the pool and was very impressed with the size of the room, its decor and amenities. The images on the Fairmont website provide a true likeness of the room and hotel itself. The king-sized bed was the most comfortable I`ve had and there was far more space & seating than I could possibly use, with a couch, a desk and two armchairs. The tv had a good variety, including local, english, news, movie and music channels.

But I was most pleased with the washroom. It`s size is large enough for a separate tub (which had more than enough space, I thought), a large water closet and shower room. The contemporary design of the washroom reminded me of a luxury spa -- for eg. the bathroom ceramics (sink, tub, &c.) were Villeroy & Boch.

I used Room Service and my order arrived within 30min. Much attention was put towards with the table setup to make the setting perfect. Though unfortunately the food was cooler than I would have preferred. A second call needed to be made to Room Service to have the table-tray taken away.

Check out was easy and the front desk advised me that there was a free shuttle to the airport, which I wasn`t aware of, but it was fast and efficient.

I expect a high level of service and accomodation from all Fairmont hotels, but Fairmont Towers Heliopolis went beyond my expectations.

  • Stayed January 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank travellator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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753 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
  • French first
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English first
Santa Fe, New Mexico
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 27 January 2009

This place is beautiful. Everyone says 5 star is not really 5 star in Egypt, but it's not the case here. Everything is brand new and ultra-modern. It was about a 5 minute drive from the airport, so perfect for that. However I would never want to stay here if visiting Cairo is on my agenda. It's just too far away from the city.
I booked a transfer thru the conceirge, and it was the best $30 I ever spent. I never do this, but my international flight was delayed and I didn't want the hassles in haggling with a taxi at that late hour, (I was alone). The man whisked me through immigration and customs so fast I barely even saw them. I was in the car and on my way while most people from my flight were still standing in line.

I was checked in very quickly. The room was downright posh. I booked the cheapest city-view room but they upgraded me to an "Atrium View". It looked out to the lobby and hated it. I couldn't look out my window or the guards in the lobby would stare back at me. Very creepy!

One annoyance: I was whisked thru the airport the night before and forgot to stop at the ATM, so had only dollars. The front desk refused to exchange even a small amount for me to take a $4 taxi ride back to the airport and my flight to Sharm. They told me no way would the driver take my American money and I would have to book the hotel limo thru them. I took the taxi anyway, and the driver was only to happy with my money. And I heard later (from these reviews), there is a bank in the hotel!!! I won't take a star away for the behavior of one front desk person.

Here's a great tip: If you sign up for the Fairmont points program before you go, they'll give you free internet. I think it costs like 30 bucks otherwise.

  • Stayed January 2009
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank chavalaSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Towers Heliopolis

Property: Fairmont Towers Heliopolis
Address: El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Cairo
#8 Business Hotel in Cairo
#15 Romantic Hotel in Cairo
#21 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Towers Heliopolis 5*
Number of rooms: 247
Official Description (provided by the hotel):
At the heart of Cairo’s diplomatic and presidential neighborhood, few minutes away from Cairo International Airport elegantly stands the Fairmont Towers, Heliopolis, a luxury Cairo, Egypt hotel.The design of Fairmont Towers, Heliopolis, Cairo, Egypt hotel comprises a unique mix of contemporary art and authentic décor that echoes modern Cairo along with the distinct Egyptian heritage. From the unequalled spacious guest rooms to the state-of-the-art conference facilities, from the water passages across diverse array of restaurants’With 835 guest rooms and suites providing the most lavish Cairo, Egypt accommodation, 15 superlative dining choices, 69 thousand square feet of Cairo banquet space, unrivalled range of guest services and recreational facilities that incorporate squash, tennis, and beach-volley courts, fully-equipped health club, 3 swimming pools, kids pool and play ground, beauty salon, and convenient shopping choices, Fairmont Towers, Heliopolis portray a destination on its own. ... more   less 
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Also Known As:
Fairmont Towers Heliopolis Hotel Cairo
Fairmont Hotel Cairo
Fairmont Cairo
Cairo Fairmont

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