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“Nice place” 4 of 5 bubbles
Review of Holiday Inn - Citystars

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Holiday Inn - Citystars
Ranked #17 of 139 Hotels in Cairo
Certificate of Excellence
Lugano, Switzerland
Level Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Nice place”
4 of 5 bubbles Reviewed 10 September 2011

The Holiday Inn is situated in Heliopolis near a very big and nice shopping-center just same steps away. Marvelous Hall and a very good breakfast-buffet with an incredible selection. The rooms are clean and you have everything you need.

  • Stayed October 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Roelfel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam_Samad, Manager at Holiday Inn - Citystars, responded to this review, 12 September 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated.

Once again thank you and we look very much forward to welcoming you again in the near future.

Thank you,
Islam Abdel Samad
Director of Rooms Division
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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497 reviews from our community

Traveller rating
    185
    211
    64
    19
    18
See reviews for
71
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56
232
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Monterrey, Mexico
Level Contributor
278 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 23 August 2011

My wife and I stayed two nights at this Holiday Inn in Cairo and had a very nice time. The staff was very friendly and were eager to help. I've read several negative reviews from other customers however our perspective is very positive.

The hotel is clean, rooms are very spacious and the staff was always smiling. The A/C in our room worked fan-tas-tic!!

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mikeycee0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mira_maher, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, 25 August 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated.

Once again thank you and we look very much forward to welcoming you again in the near future.

Thank you,
Holiday Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
148 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed 13 August 2011

I would not be able to recommend this hotel. I stayed for 10 night on business and I was ready to leave after a couple of days. The overall cleanliness was poor, I had trays with half eaten food left outside my room for three consecutive days.

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ComptonScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mira_maher, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, 19 August 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

We are very sorry to hear that you encountered some inconveniences during your recent stay for which we sincerely apologize; please rest assured that corrective measures has been immediately taken.

We do appreciate your patronage and interest shown towards the Hotel and we hope that we will have a second opportunity to let you experience our comfort and hospitality.

Once again please accept our deepest apologies hoping that this incident will not deter you from staying at our hotel in the near future.

Thank you,
Holiday Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri
Level Contributor
290 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 23 July 2011

We are Americans living in Cairo who recently enjoyed a lovely 2-night minibreak at this relatively new hotel. It is very near the airport and next to a mega-mall (many restaurants, cinema screens, and a grocery store). We will likely use this hotel again to be near the airport for an early morning flight or for another minibreak. Our room was clean with good service but our favorite part was the breakfast buffet!!!!!

Room Tip: Don't Miss the Breakfast Buffet!
See more room tips
  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WonderfulWorld59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mira_maher, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, 27 July 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated.

Once again thank you and we look very much forward to welcoming you again in the near future.

Thank you,
Holiday Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Lebanon
1 review
2 of 5 bubbles Reviewed 8 July 2011

Stay was for 3 weeks, rooms are decent,

Problems in laundry quality and delivery times, and i also hate the way they make holes in the clothes when tagging them with the room numbers.

Breakfast buffet lacking in variety and quality. It seems more of a 3 or 4 star hotel.

The internet based TV system in the rooms is annoying.

Pool is small and closes at 5:00 p.m. everyday, and gym is ridiculiously small and machines often stop and no one there to assist most of the time especially in the afternoon. (gym IS open 24/7).

Internet is free, thats a plus, especially if you are staying there on business and for a long time.

  • Stayed June 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ragz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHG Care at Holiday Inn - Citystars, responded to this review, 22 July 2011
Dear Ragz11,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. IHG Care ^bj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aswan
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 9 June 2011

i stayed in holiday inn for one day on my way from europe with my family was not a good stay beacuse of the quality of the serves was not good . when we take about the resturant in the breakfast the team that responsbal about taking the gest to there table they didnot offer the good welcoming and on my table there was no covers and spoon and forks and cup for the coffe the lady take me to that table she should make sure that the table is ready for the gest befor she take me to the table and after i seat on that table and went to pring my breakfast for 20 muinet no cover came for me i had to bring it from the next table by my self . about the room istayed in room number 914 the door need to be fixed not good ..holiday inn is my second home in cairo and i wish when i go next time to find a five stars hotel quality in evry thing ..

  • Stayed June 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank diaaeldin2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mira_maher, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, 10 June 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

We are very sorry to hear that you encountered some inconveniences during your recent stay for which we sincerely apologize; please rest assured that corrective measures has been immediately taken.

We do appreciate your patronage and interest shown towards the Hotel and we hope that we will have a second opportunity to let you experience our comfort and hospitality.

Once again please accept our deepest apologies hoping that this incident will not deter you from staying at our hotel in the near future.

Thank you,
Holiday Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
1 review
4 of 5 bubbles Reviewed 27 May 2011

Extremely friendly, professional and efficient staff reception and handling of guests at the arrival time, throughout the stay and check out time..

  • Stayed May 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank olababidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mira_maher, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, 1 June 2011
Dear Guest,

Warm greetings from Holiday Inn Cairo Citystars.

Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated.

Once again thank you and we look very much forward to welcoming you again in the near future.

Thank you,
Holiday Inn Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn - Citystars

Property: Holiday Inn - Citystars
Address: Ali Rashid Street, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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