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“Excellent hotel and good staff”

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Holiday Inn - Citystars
Ranked #18 of 137 Hotels in Cairo
Certificate of Excellence
1 review
“Excellent hotel and good staff”
Reviewed 25 December 2012

Special thanks for Hamdy and Omar from reception the great hospitality and thanks for the whole staff and the management again special thanks to the front desk dep . Egypt Om El Donia and i'll come again for sure

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alhqoky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 26 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 December 2012

This hotel is located in Cairo's biggest and most advanced western-style shopping mall, in an excellent area of Cairo. The service is generally pretty good, the breakfast spread is quite impressive, and the internet is wireless, fast, reliable, and strong, which I found impressive and surprising. The hotel room keycards often lose their "coding" and have to be taken to the front desk to get recoded, which is a minor hassle. The hotel's available free parking is 2-3 floors below ground and is a little tricky to get to, but you likely don't need (and probably really don't want) to drive in Cairo or rent a car, so this should be a non-issue.

Overall this is an excellent value for money and is highly recommended. Special props go to the two most helpful front desk people Omar and Mohammed !

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TripsterMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 25 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us. I am glad to confirm that we are in the process of changing our guestrooms' key system for our guests' convenience.

We look forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johor Bahru
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 December 2012

I was here in Nov. I booked this hotel through my travel agent in Malaysia. A little bit far from town centre but it is very near to the airport(about 10 minutes by car). Room is large and clean. Shopping centre attached with this hotel. Great food inside the shopping centre. I will stay here again when I go to Cairo next year.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maulisetiaindah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 25 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erbil- Iraq
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 December 2012

Nice Hotel located on center of Nasser city and every thing is near by you, the staff present nice service but totally not friendly, i didnot get any smile from the staff during my stay on the hotel. the house keeping staff was very good and nice. hope i will find more friendly faces in their.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luaay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 25 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us. We do apologize if you found some of our colleagues not friendly a fact that doesn't match the Egyptian hospitality nature and everyone was coached to ensure this doesn't occur in the future.

We look forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 December 2012

though its the first hotel I've stayed in Cairo, I love its convenience - near the airport (around 15 minutes car ride), attached to a huge mall (the mall is quite peaceful, kinda high end), the room is fantastic (clean, lots of tv channels, free internet via lan), the pool and the gym look good... the staff are all very friendly as well... fantastic value for money...

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 25 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and looking forward to your next visit in the near future.

Sincerely,

Mohamed Ibrahim
General Manager
Holiday Inn Cairo Citystars Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 December 2012 via mobile

This hotel is connected to the biggest mall in Cairo. it's outside the city closer to the airport.
Standard hotel. Location is excellent. Nice cozy lobby. Small rooms. Stayed there on business for three nights. Eat at the mall and in the room. The Egyptian breakfast ordered from room service was excellent.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 26 December 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 25 November 2012 via mobile

- was frustrated with some of the staff members who seemed untrained, Raymon their Facebook Duty Manager professionally absorbed all my Amber and even upgraded me to a suite.
He surely supercedes the Hotel's qualities.
- Overall service: 6/10
- food: diversity: 6, 5/10. Quality: 8/10
-location: 9/10
- room comfort: 6/10; choose a room that doesn't face any of the main streets or tooth luck for any quite time especially at night. Would have give 8/10 if it wasn't for the noise.
Please do not hesitate to contact me for any further inquires.

Would go there again?
Most likely.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABebars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 26 December 2012
Dear Guest,

Thank you very much for taking the time to share your valuable comments;

We look forward for your next visit to ensure you experience our genuine hospitality all around the Hotel; it is throuhg our cherished guests' comments that we can always enhance our services and maintain our quality.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn - Citystars

Property: Holiday Inn - Citystars
Address: Ali Rashid Street, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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