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Holiday Inn Cairo - Citystars
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Reviews (646)
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All reviewscity starswindows restaurantindian restaurantinside cityshopping mallihg memberhuge mallbusiness tripsuperior roomrecommend this hotelcomfortable roomsguest relationshotel is locatedspecial thanksclose to the airportcomfortable staynon smoking
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362 - 367 of 646 reviews
Reviewed 27 December 2012

beside the friendly staff to help specially the guest relation office Mrs Passant Henawi
the rooms are specious and clean
best is their breakfast and dont forget to ask about their hot taemeia they do it only free on request
the hotel is almost inside a big shopping mall with lots of different restaurants and cinemas
all in a very quiet safe area

Room Tip: if you have your children with you try to stay at six floor , same floor for the pool
  • Stayed: December 2012, travelled on business
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Thank oabdelkhalek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2012

Special thanks for Hamdy and Omar from reception the great hospitality and thanks for the whole staff and the management again special thanks to the front desk dep . Egypt Om El Donia and i'll come again for sure

  • Stayed: December 2012
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Thank alhqoky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 26 December 2012

Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2012

This hotel is located in Cairo's biggest and most advanced western-style shopping mall, in an excellent area of Cairo. The service is generally pretty good, the breakfast spread is quite impressive, and the internet is wireless, fast, reliable, and strong, which I found impressive and surprising. The hotel room keycards often lose their "coding" and have to be taken to the front desk to get recoded, which is a minor hassle. The hotel's available free parking is 2-3 floors below ground and is a little tricky to get to, but you likely don't need (and probably really don't want) to drive in Cairo or rent a car, so this should be a non-issue.

Overall this is an excellent value for money and is highly recommended. Special props go to the two most helpful front desk people Omar and Mohammed !

  • Stayed: December 2012, travelled with family
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1  Thank TripsterMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 25 December 2012

Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us. I am glad to confirm that we are in the process of changing our guestrooms' key system for our guests' convenience.

We look forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2012

I was here in Nov. I booked this hotel through my travel agent in Malaysia. A little bit far from town centre but it is very near to the airport(about 10 minutes by car). Room is large and clean. Shopping centre attached with this hotel. Great food inside the shopping centre. I will stay here again when I go to Cairo next year.

  • Stayed: November 2012, travelled as a couple
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Thank Maulisetiaindah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 25 December 2012

Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2012

Nice Hotel located on center of Nasser city and every thing is near by you, the staff present nice service but totally not friendly, i didnot get any smile from the staff during my stay on the hotel. the house keeping staff was very good and nice. hope i will find more friendly faces in their.

  • Stayed: November 2012, travelled on business
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Thank Luaay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 25 December 2012

Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us. We do apologize if you found some of our colleagues not friendly a fact that doesn't match the Egyptian hospitality nature and everyone was coached to ensure this doesn't occur in the future.

We look forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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