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“Excellent service”

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Holiday Inn - Citystars
Ranked #17 of 138 Hotels in Cairo
Certificate of Excellence
Sofia, Bulgaria
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed 12 May 2014 via mobile

The service is great, very helpful staff, bug spacious rooms. Tried the Indirq indian restaurant, totally recommend!!! Citystars mall is few steps away, for shopping, food, cinema or just for a walk. Would like to thank Mr Omar on the reception, he was just the best!!!

Stayed May 2014, travelled with family
Helpful?
Thank pepinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 13 May 2014
Dear Pepinka,

Thank you so much for sharing your experience in Holiday Inn, we are delighted to learn that you enjoyed our hotel and its facilities. Your appreciation has been forwarded to our colleague and he felt rewarded.

We look very much forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

Traveller rating
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    65
    19
    18
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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  • Japanese first
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English first
Sharjah, United Arab Emirates
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

It was my first visit to Cairo and this was the first hotel i stayed during my trip. I have stayed at Holiday Inn hotels before and am glad that this hotel met all my expectations of this hotel chain.
Location:
It is located in a good suburb of Cairo called Heliopolis and is close to many office areas which makes it popular for work travelers. I would recommend them to focus on tourists by helping arranging tours/ have a tourist help desk etc. The hotel is located next to the City Stars Mall which is one of the largest in Cairo and is good for shopping and spending some leisure time. The major city attractions like the Nile corniche, the markets, museums are 20-30 mins away by car, but it is quite close to the International airport.
Rooms:
The standard rooms are small but good enough for two people. It is clean, well maintained and nicely furnished. The bathrooms are comfortable but the upholstery and fittings in the bathroom need some attention.
Service:
The staff at the reception, house-keeping, restaurants are very nice and are ready to help whenever needed.
Facilities:
The pool and the gym are excellent and well-kept. The restaurants offer good food but the main course options in the buffet spread is limited.

Overall this is a full value for money hotel and is an ideal choice for those who want to enjoy a premium stay at a good price, and don't mind staying a little far from the tourist attractions.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kushal2687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 8 May 2014
Dear Kushal2687,

Thank you very much for the rich review that you took the time to post on TripAdvisor about your experience at Holiday Inn.

We are very pleased that you enjoyed our room, food and facilities and rest assured that your comments will not go unnoticed, it is only through our loyal guests' suggestions that we can improve our services.

Looking forward to welcoming you back in the very near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

Holiday inn Citystars location is just great within an bigger shopping mall City stars and other accessible hotels and business buildings.

Very clean spacious rooms , and good food.

Also good value for Money if you are looking for a place near the Cairo int airport and new Cairo business compounds.

Good for short and long stays .

Room Tip: High Floor room preferably away from the main street to avoid noise.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AhmedDawoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 29 April 2014
Dear AhmedDawoud,

Thank you very much for sharing you experience at Holiday Inn.

We are delighted to learn that you likes our rooms and enjoyed our food, it is through our loyal guests comments that we can improve our services.

Looking forward to welcoming you again in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 26 April 2014 via mobile

I stayed for 4 nights with my family for the second time this year while visiting Cairo. Omar at the front desk was very accommodating by providing a room on the 6th floor near the pool and gym. This hotel has such a great advantage in being connected to the City Stars Mall. Basma Samy at the front desk who had helped during my previous stay made my check out process simply pleasant. Cannot wait to stay in this hotel again next time I visit.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank metwaly06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 27 April 2014
Dear Metwaly06,

Thank you so much for your usual support and encouragement by posting your overwhelming reviews; It is our utmost pleasure to have you as a loyal guest and look forward to welcoming you always at Holiday Inn Cairo Citystars.

Sincerely,

Mohamed B. Ibrahim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
533 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
5 of 5 bubbles Reviewed 26 April 2014 via mobile

I chosed to stay in this hotel because i have work near it. Honestly it was great stay. It was real standard 5 star hotel, my stay worth what i paid. Everything was up to my expectations except the breakfast buffet which i didnt like it that much, the room service and the staff were so helpful. I really recommend it

Stayed April 2014, travelled on business
Helpful?
1 Thank Sa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 27 April 2014
Dear SA_Traveller_SA,

Thank you very much for taking the time to post a review about your experience at Holiday Inn; we are delighted that you enjoyed your stay with us and for recommending us for others.

We are sorry that you did not find our breakfast up to your expectations and we promise to look into this.

Looking very much forward to welcoming you again in the very near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

I come to Cairo frequently, I have an apartment with nice Nile view but I like to stay couple days at Holiday Inn - Citystar because I feel it like home. the staff treats the gusts very well and professionally. their smiles and politeness make you feel that you are ate home. whatever you asked for they try their best to help you. Special thanks to front desk staff Ahmed Hassan, Nour Mohammed, Abdullah Arqah, and Ahmed Mahfouz for their great welcoming and help. Honestly all staff are good. Also, I recommend this hotel for its location and the value you get for what you pay. The room are wide, big and clean. I recommend this hotel if you plan a trio to Cairo for pleasure or business.

Room Tip: try to get a room that facing Mall gate 6. you will see people going in/out of the mall. superior ro...
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 25 April 2014
Dear Tamer N,

Thank you so much for your rewarding review that you shared with us and for recommending our Hotel to others.

We find it overwhelming that you leave your special place facing the Nile to come and enjoy our hotel and the services you receive from our colleagues; special thanks come from me on behalf of each member of our team and we look very much forward to welcoming you always at your home Holiday Inn Cairo Citystars.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandurah
Level Contributor
239 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

This hotel is situated not too far from the airport and right next door to a huge shopping mall which is a big plus. The rooms we had were spacious and very clean. The service was impeccable. The included breakfast was delicious and came with a wide variety of choices. The downstairs bar was a great place to relax at the end of the day - an added plus were the free nibbles with your drinks. I would have no hesitation about recommending this hotel. Also given the current climate in Egypt we felt extremely safe as security was taken very seriously.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterjr41Mandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, 21 April 2014
Dear Sir,
Thank you so much for sharing your experience at Holiday Inn on TripAdvisor; It is always very rewarding for our team to read such comments from our valued customers. We are very pleased that you enjoyed your stays and for being a loyal customer to Holiday Inn and recommending us for others. Your comments have been forwarded to our colleague and he is very grateful.
Looking forward to welcoming you back in the near future.
Sincerely,
Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn - Citystars

Property: Holiday Inn - Citystars
Address: Ali Rashid Street, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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