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All reviews city stars windows restaurant shopping mall inside city indian restaurant ihg member business trip big mall hotel is located guest relations welcome drink standard room clean rooms close to the airport special thanks non smoking room service
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Reviewed 26 June 2018

Even though, I am IHG gold member, approach of front desk staff was pathetic.
Hardly understand English, even though this is international hotel.

they gave me smoking room even though , I asked fro Non smoking R no 723

Even though , I stayed for 6 days, they could not change / upgrade room saying they are overbooked.
Lobby manager Ahmed tried to help , but could not do anything.

Room Tip: Ask for pool side
  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank UlhasA7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim N, Executive Secretary at Holiday Inn Cairo - Citystars, responded to this reviewResponded 27 June 2018

Dear Ulhas A,

Thank you for staying at Holiday Inn Cairo Citystars.

We apologize if your experience was not up to your expectation but we assure that we spare no effort to make our guests happy; we would like to highlight that as per IHG standards, gold members are not granted upgrades however we always try to offer upgrades upon availability but unfortunately we were overbooked during your stay. For your satisfaction we changed your room to a non smoking floor and checked you in 723.

Should you need to further discuss please feel free to contact us at info.hicitystars@ihg.com.

Looking forward to welcoming you back.

Sincerely,

Dina Y Khalil
Executive Secretary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Just back today after 3 nights at the Holiday inn Cairo City Stars . We have been here four months ago and had a lovely time. This time it was not different but even better. Very professional and friendly staff. This time we were on the 9th floor . Glad to say we were pampered. It now feels like home for us in Cairo. Thank you all .

Stayed: June 2018, travelled with family
Thank Manal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim N, Executive Secretary at Holiday Inn Cairo - Citystars, responded to this reviewResponded 26 June 2018

Dear Manal K,

Thank you for staying at Holiday Inn Cairo Citystars and for being a loyal guest.

We are happy you enjoyed your stays with us and for your reassurance that we are on the right track to satisfy and pamper our cherished guests.

Looking forward to welcoming you always.

Sincerely,

Dina Y Khalil
Executive Secretary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Very great hotel and great staff food was very tasty,breakfast at the restaurant was very great staff very helpful and supporting good hotel ,I visited the hotel monthly,the place very safety, meeting Indian restaurant food was very testy

Stayed: January 2018, travelled on business
Thank Yasser M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim N, Front Office Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 11 June 2018

Dear Yasser M,

Thank you for staying at Holiday Inn Cairo Citystars.

We are happy you had a good time with us, enjoyed our Hotel facilities and found our colleagues professional.

Looking forward to welcoming you back in the future.

Sincerely,

Remon Nabil

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

One of the best hotels in Cairo and we stayed for weekend, good food besides swimming pool. Nice service and lovely team . Thank for all the pool team for their friendly service
We will visit you again

Stayed: June 2018, travelled as a couple
Thank hossam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim N, Front Office Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 10 June 2018

Dear hossam B,

Thank you for staying at Holiday Inn Cairo Citystars.

We are happy you had a good time with us, enjoyed our Hotel facilities and found our colleagues professional.

Looking forward to welcoming you back in the future.

Sincerely,

Remon Nabil

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018 via mobile

My 19th birthday was wonderful. We stayed in an excellent lemon lounge, the food was very good, the service was excellent, the hotel security staff was helpful and the service team was very thankful. Thank you Mr. Mohamed Ibrahim for nominating this appropriate lime lounge .

Stayed: June 2018, travelled with friends
Thank farah e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim N, Front Office Manager at Holiday Inn Cairo - Citystars, responded to this reviewResponded 7 June 2018

Dear Farah e,

Thank you for staying at Holiday Inn Cairo Citystars.

We are happy you had a good time with us, enjoyed our Hotel facilities and found our colleagues professional.

Looking forward to welcoming you back in the future.

Sincerely,

Remon Nabil

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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