I stayed at Le Meridan between 19-June-2014 - 22-June-2014 and while the hotel itself was nice - very nice staff and a good room - I got charged over double for my room!
The man assured me when I checked in that the deposit I put down would be refunded when I left the hotel. However upon leaving, the man assured me when he took my card that all he was doing was putting the deposit back on, however when I got back to Australia, I realised that not only was my deposit not refunded, but he had taken an additional $216!
I emailed customer service after calling the hotel from Australia 3 times, only to be hung up on three times.... and that was nearly a week ago and I still don't have a reply! I have now sent two emails and nothing.
I don't want to have to leave bad feedback for a hotel because it is a nice one, but when they charge you over double the amount and no one will get back to you about it, you don't have many other options than to write a really bad review.
I want someone to email me back about this as soon as possible because I want my money back!
- Official Description (provided by the hotel):
- Located less than 1 Kilometer from the Great Pyramids of Giza, Sole survivors of the seven wonders of the World & Only 20 minutes from the City Center,this majestic resort brings you the World right at the Heart of Cairo. ... more less
- Reservation Options:
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- Also Known As:
- Le Meridien Giza
- Giza Le Meridien
- Le Meridien Pyramids Hotel & Spa Egypt/Giza