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“Enjoyable Stay” 4 of 5 bubbles
Review of Cairo Pyramids Hotel

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Cairo Pyramids Hotel
Ranked #7 of 40 Hotels in Giza
Philadelphia,pa
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Enjoyable Stay”
4 of 5 bubbles Reviewed 13 February 2014

We just spent 4 nights at the Pyramids property and really enjoyed ourselves. Check in was smooth and the staff was friendly and very professional.We thought the hotel had a nice layout and enjoyed our clean and spacious room with 4 english channels and small fridge. Cleaning crew was excellent and room was in beautiful condition everyday when we got back from a full day of sightseeing. We used the laundry service and service was great and not very costly.
We really enjoyed our daily breakfast which was included with our room and staff were very friendly and attentive.Ate dinner at the bar twice and had dinner at the Thai restaurant 1 night and food overall was good and prices were reasonable.The bar tender at the resort was very professional and always had an interesting story to tell us about Egypt.
We enjoyed our stay at this property and would not hesitate to stay to recommend this property to anyone.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank newt72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 12 March 2014
Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

893 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 8 February 2014

We were looking forward to a really nice property but somehow disappointed when we arrived. The pool was small and the hotel compound average. We could see the Giza pyramids from the hotel so it was a wonderful backdrop. The hotel rooms are located around a nice garden but can be quite far from the lobby. Rooms are spacious with a small dining table and decor are nice. We only stayed two nights here. The breakfast spread is good and the restaurant is cosy. There is a bank foreign exchange counter onsite so that was helpful. Overall, an average experience.

  • Stayed March 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tulip-cher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 12 March 2014
Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards
We are really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable
Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

It was our first hotel in our package tour of Egypt in November 2012 situated close to the Giza pyramids. We could see the pyramids on our way to check into the hotel in our taxi from Cairo airport. Staff are very friendly and helpful. The hotel room is comfortable, clean and quiet, surrounded by gardens with a balcony in a single storey block of building. There are many blocks of buildings spread out in a garden setting providing a pleasant environment which is different from a multi-store hotel. Breakfast is very good.

Room Tip: Ask for a non smoking room
See more room tips
  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chong-wah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 3 February 2014
Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

All your comments have been forwarded to the concerned departments to know what they do right and what they need to improve and review. We really happy that you enjoyed your stay with us, and Iliked our hotel.
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

Stayed here for 3 nights during December 2012.. The Hotel is absolutely fantastic with great rooms, however dont expect a view..Rooms are spacious with all possible amenities. Staff is very helpful and room service is quick. The hotel provides a lavish buffet breakfast. The in house Thai restaurant is awesome. Dont forget to try the signature movenpick icecream. There is a counter right next to the reception.The hotel has a very good swimming pool however couldnt try it due to the cold weather outside.
Very pleased with the experience and overall a good stay. Please note that Wi Fi is not free

  • Stayed December 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hormazpithawala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 29 December 2013
Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel, On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Moevenpick Pyramids team we are all thankful and grateful for bringing these shortcomings to our attention.

We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 bubbles Reviewed 14 November 2013

We decided to stay at this hotel because we have stayed at other Movenpick properties around Europe and have been absolutely "Wowed" by the standards and quality that the Movenpick name represents. Sadly, this individual hotel was far from our expectations.

Let's start with the good things:

This hotel has a Breakfast buffet with an omelet chef which was great. Because of the small amount of guests, some of the food was stale and not edible but for the most part it was good, a large variety and we had the chef cook us eggs each morning.

The hotel has a Thai restaurant onsite with an actual Thai chef. The food was fantastic and we ate here every single night. The food was authentic and better than some of the food we ate during trips to Thailand! This restaurant and chef saved our trip!

The lobby was beautiful, it was every bit of a 5 star hotel. There is an ATM and a bank counter in the hotel for easy changing of money, very convenient.

In general the staff are very friendly, bored because they have nothing to do, but friendly. Out of roughly 275 rooms, perhaps 10-20 were filled at any one time. We frequently had entire restaurants within the hotel to ourselves.

The location was close to the pyramids about 5 minutes away. Not much else going on in that area, if you want to eat Egyptian, there is a restaurant about 10 minute walk (By foot, turn left when leaving the hotel entrance). Hotel security is good and the guards are nice. The location is a safe one if you are worried about the situation in Cairo.


THE BAD

We were really looking forward to the Cafe restaurant with the Pyramid view only to find out that it is "closed for construction", we took this to mean that there aren't enough tourists here so they decided to close it.

The pool was great, but freezing cold. The water temperature was 20 C (68 F), it was so cold we actually only swam once in the entire week. Disappointing. The pool loungers were old and dingy looking.

Wifi is $13 USD per HOUR. That price is shocking and offensively high. We went the entire week without internet because we were not about to spend that kind of money on something that should be free or at least reasonably priced.

The rooms were a big disappointment. Upon arrival, we found a few hairs on the beds and in the bathroom. The shower water pressure was good however there is no safety regulator on the water temperature. I got burned badly on my hands trying to get the right temperature. I have never felt water that hot, it was incredible. Same goes for the sink faucet. Be careful and don't let your kids around it, it's an accident waiting to happen. The bathtub was terrible because of the design. There is a glass separator (instead of a shower curtain) that only covers the first half of the tub, which means it was really easy to flood the entire bathroom when taking a shower.

The best way I can describe the hotel room would be a mixture of old and new with no attention to detail. Where the wall meets the floor would be dirty or have paint there from when they painted. Appliances from the room were yellowed from age. The outside terrace table and chairs were covered in dust, old and had paint splatters on them from when they painted them to try and make them look newer. Generally, I would skip over these small details because they don't really matter, however, this is the Movenpick and they hold themselves to a higher standard and as such, so will I.

The hotel room keycards were not reliable. Sometimes it would take 5 times inserting the card for it to unlock the door.

Because of the severe drop in tourism, the information located in the room binder (Restaurants and service information) is incorrect. This hotel needs to print out a revised one stating the "new" hours for all the restaurants and which days they are open as well as exactly what is available for guests and what isn't. This should be common sense, but as of November 2013 they are leaving the guests to figure it out for themselves.

The baggage handlers are aggressive. Even if you tell them no, they will physically grab your bags from you and not let you take them yourselves. I know Egypt is hurting right now and they need their tips, but don't physically yank someones bag from their hands if they tell you no.

We inquired about a taxi to the Pyramids for two hours and was quoted a price of 125 Egyptian Pounds (~18 USD) for the taxi to take us there and wait for us. I thought the price was high so I went back later in the day when the staff changed to inquire again and was quoted a price of 70 EGP (~10 USD), which we took advantage of. Food for thought.

Food prices were a bit high, but less then we have seen for other similar hotels. In general a meal at this hotel will cost you on average 60 EGP (~9 USD) without drinks. Water and Soft Drinks were about 20 EGP each ($3), so be sure to get some big bottles while you are out and bring them back to your room. The Thai restaurant is worth every penny. The "Italian" restaurant was not very good. We had pizza one day and it was terrible. We ate there once more and had a decent meal, but I recommend you eat Thai when you can, much better.

The hotel needs to renovate the bungalow rooms, which is what we stayed in. It looks like they are adding a new "Hotel" like addition with a new pool and that looks quite nice but the bungalows are old and somewhat tired.

Overall, the staff were generally friendly, the hotel doesn't fail in any one particular area, just lots of small details add up to a not so great experience. We expected much more from Movenpick and will not be staying here again when we return to Cairo, except perhaps to dine at the Thai restaurant! I recommend picking another hotel.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank PDXDUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 29 December 2013
Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel, On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Moevenpick Pyramids team we are all thankful and grateful for bringing these shortcomings to our attention


Therefore, I would like to thank you for giving us another chance to extend you our true excellence in hospitality hopping that the above can meet your satisfaction.

We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Giza hotels

Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

I stayed there with my friends and liked the hotel,also attended one of the Egyptian wedding parties and the band was great.it's so close to the pyramids area which is the main advantage..the food was nice but the internet there was expensive

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Hany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 29 December 2013
Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

All your comments have been forwarded to the concerned departments to know what they do right and what they need to improve and review. We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable


Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

The location is amazing, facing the pyramids. Very quite and simple but fully with any facilities like internet, Wi-Fi, satellite like any other 5 star chain or Moevenpick chain. Very safe, specially these days in Cairo and you will be able to avoid the Cairo traffic. Nearby 6th October city its another advantage because you are closed to Mall of Arab (20 minutes by car) and Cairo Media city. The staff are very friendly in every where and I have been accommodated like a king, they give me the feeling that I am owner of the hotel. I am a member of Circle M one of Moevenpick program getting special discount in the room rate and F&B as well.
Special thanks to Miss Shimaa from Circle M reservation and Mr., Mohamed from Hotel reservation, Islam from Front office desk and Mr., Ali the duty Manger and the team crew of the Hotel. They assist me perfectly to have unforgettable vacation and special marriage celebration.
The new hotel extension will add value to the hotel and its guest.

Room Tip: The hotel in one floor Bungalows, any location will be good
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dr_Hussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this review, 29 September 2013
Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
All your comments have been forwarded to the concerned departments to know what they do right and what they need to improve and review.
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable.


Best Regards

Inas Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairo Pyramids Hotel

Property: Cairo Pyramids Hotel
Address: Alexandria Road | PO Box 1, Giza, Egypt (Formerly Movenpick Hotel Cairo - Pyramids)
Region: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Giza
#6 Luxury Hotel in Giza
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cairo Pyramids Hotel 5*
Number of rooms: 304
Official Description (provided by the hotel):
Only a short distance from Giza at the foot of the Pyramids lies the Movenpick Resort. The hotel is the perfect starting point for sightseeing, relaxation and business meetings alike. With elegantly appointed rooms and suites, two swimming pools and a variety of bars and restaurants to choose from. Both the Garden wing and the newly opened Pyramids wing are offering guests a contemporary, convenient and comfortable experience. Just 35 kilometer from downtown and 51 kilometers from Cairo airport and with easy access to the new industrial areas around the city. ... more   less 
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Also Known As:
Moevenpick Resort Cairo - Pyramids Hotel Giza
Moevenpick Hotel Cairo Pyramids
Cairo Pyramids Hotel Egypt/Giza

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