We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Four Seasons Hotel Cairo at the First Residence
Ranked #2 of 43 Hotels in Giza
Certificate of Excellence
Reviewed 4 June 2014

I enjoyed being pampered at this luxury hotel where guest safety and comfort was paramount. Bags were screened on every entry and lifts were operated by the room key card. This system, although implemented for guest security, did fail on three occasions during my brief stay. The rooms were spacious and well appointed and amenities in the room were top quality. The buffet breakfast was excellent with plenty of choice and the staff attended to guests discretely. Room service was prompt and flexible catering to guest requests. This hotel was expensive but worth the price for a safe and carefree stay.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Max293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 11 June 2014

Dear Max2939156,

I am delighted to hear your stay was safe and carefree, thank you for noting our breakfast buffet and room service as excellent, we appreciate that you had a great brief stay. I do apologize for the key card glitch we sometimes encounter technical faults with our machines, I do apologize for the inconvenience. Thank you for taking the time to review us once again.

We look forward to your return soon.

Best wishes,

Mahmoud ElKeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (725)
Traveller rating
Traveller type
Time of year
Language
  • More languages

339 - 345 of 727 reviews

Reviewed 1 June 2014

My daughter and I stayed at this hotel for 5 nights. The service was beyond exceptional from the customer service desk to housekeeping to the front entrance attendants. It was almost as if they anticipated our needs then provided the service before we asked. Unbelievably friendly and guest oriented. The pool is lovely, the hotel welcoming and relaxing after a busy day of site seeing. We loved the beautiful floral displays and the hotel's fresh, clean smell. I would like to extend my special thanks to Ramadan Hassan, Asst Mgr of La Gourmandise Restaurant, for his extraordinary service and friendliness. Mohamed Arafa was also very attentive and made our stay more delightful. We were definitely spoiled at this hotel and will continue to book at Four Seasons Hotels during our international travels.

Room Tip: We preferred the "pyramids view" as opposed to the "Nile view". The Nile view ro...
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travler1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

I didn't take a room here; I attended a business conference. From the valets that are present to open your car door and the entrance door, hotel personnel are Johnny-On-The-Spot to ensure that you are being taken care of and you are satisfied.

The one instance that makes me grit my teeth - and this has happened numerous times to me at the Four Seasons Giza - is the security at the entrance; they have the metal detector turned up so high that you can't enter without setting off the alarm, no matter how insignificant a piece of metal you have in your pocket. And they don't dare allow you to proceed without running their wand over you. I don't know where they found this guy; he's anal retentive. The hotel management needs to send him to Tel Aviv so he can learn how to profile the guests instead of irritating them.

But here's a tip: security at the Four Seasons mall entrance right next door aren't so obnoxious, so enter there and then make your way into the conference rooms.

Once on the "functions" level, wait staff are pleasant, attentive and eager to please.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 29 May 2014

Dear Douglas A,

As a return guest to the hotel, I am delighted to hear that you are satisfied by our service and attention to personal care. Thank you for taking the time to write out your comments regarding our entrance and security procedures. As a hotel we are fully committed to continuously improve the quality of our standards within our hotel. My team and I will investigate more into your comments, and would be happy to arrange for a meeting with our Director of Security to discuss your comments in more detail. Our aim is whilst adhering to our security policies and procedures, to make this experience a more enjoyable one for you.

Please feel free to email on mahmoud.elkeiy@fourseasons.com should I be of any further assistance.


Best Regards,

Mahmoud Elkeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Disappointed that the hotel car did not collect from inside the immigration area like other hotels. Especially when I paid USD110 which is a lot in Cairo.

Check in was okay. The lady for check in was helpful and showed me to my room.

The hotel is quite dated and you have to climb stairs to access lifts. Overall it seems like a very old property and could do with a makeover.

Had dinner at the Lebanese restaurant and the service was extremely slow and inattentive. Food was average at best.

Breakfast was generally decent but again service was slow even with only 2 other guests in the restaurant.

Not worth the price. Would prefer the Citystars or Fairmont which are much better value for money.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lafa08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 29 May 2014

Dear Lafa08,


Thank you for your review.

I am sorry to hear that your stay with us with not up to your satisfaction.

In regards to your comments, we regret to hear that our hotel did not meet your taste and style, in regards to interiors we are in the process of commencing with renovations and upgrades to our interiors. I also apologize that your dining experience in Aura and STRADA was not up to your liking. I hope we are able to regain your trust in our hotel once again, and we will do our outmost to exceed your expectations when you are next travelling to Cairo. Please do not hesitate to email me on mahmoud.elkeiy@fourseasons.com should you wish to discuss your stay in more detail, or I can further assist in any way.

Best regards,

Mahmoud Elkeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

This was a nice hotel, but if you're looking for an authentic Four Seasons experience then look on. The hotel lacked any great wow factor and, frankly, any focal point. With the entrance sort of at the back of the hotel and the unassuming lobby on the 3rd floor, the whole place felt disjointed from the get go. I was staying with my mother, who had never stayed at a Four Seasons before. I assured her they are the best hotels in the world with service like no where else. So it was a bit embarrassing when we were proudly presented at check in with details of our room with a king bed, when we had clearly booked a twin room. Cue no apology, but lots of time consuming calls to find a room matching the one we had actually booked. When this was finally done, we were shown to the lifts, rather than our room, as I am used to at other Four Seasons hotels. Which meant there was no one there to ask us whether we were happy with the room. On which note, the room was fine. But no more than that. The furniture and fittings were dated and clearly no interior designer had been near the room in a long time to advise on how to arrange things. We headed to the bar at the pool before going out for dinner. I'm afraid service here was really below average. As we arrived I told them the time our dinner outside of the hotel was booked and asked if they could help me find out what time we would need to leave. After about 25 minutes and being reminded of the request, we were told we should already have left. We had not yet received our drinks at this point. And when the drinks did arrive they were terrible and overpriced. I ordered an apple martini, which was described in detail on the menu. The drink that arrived bore no relation - being in a long glass, with soda water, ice and mint in it. I left it undrunk, but paid around $20 for it.

In summary, this hotel has a lot of work to do in terms of staff training and refurbishment to really merit calling itself a Four Seasons. It was perfectly pleasant, but not what I was hoping for.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LondonCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 21 May 2014

Dear LondonCC,

I do appreciate you taking the time to give us a detailed review on your experience with us, as we strive to constantly meet guests expectations, your comments do help us improve our service. I do apologize for not having met your satisfaction level whilst visiting us at this time, on this rare occurrence we are saddened to have not gotten it right with you. You've noted the interior, lobby and entrance which we are in the process of upgrading, and hope you can tell us what you think when it is finished. We will also make sure to update your preferences as well for your next trip as we hope to reinstate your confidence in our hotel. My team and I would be delighted to have you experience true Four Seasons style with us once again, where we will be sure to get your apple martini right next time.

Please do not hesitate to contact me personally should you have any further comments.

Best Regards,

Mahmoud Elkeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

First ever four season that I would give an exceptional service rating. Four season has always been very consistently and with great service, but this particular one really went beyond. I stayed here for two nights and the room decoration was only alright, but the service was exceptional. Staff was polite, friendly, helpful and more importantly with very delicate touch in taking caring the guest. Every dining table was set meticulously at the Thai restaurant and breakfast service. I was very impressed by all the details they put into this hotel. I wish my hotel room is much more stylish in design.

Highly recommended if you ever come to Cairo

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ting S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 21 May 2014

Dear Ting S,

Thank you for recommending us to future guests! I am sure with your traveling experience they will take notice to your detailed comments. We are delighted you enjoyed your stay and look forward to welcoming you back soon, and I will be sure to pass your comments on the team.

Thank you once again for reviewing us.

Best Wishes,

Mahmoud Elkeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

We would recommend the Four Seasons (the First Residence) in Cairo. The service, hotel quality and food were all excellent! It was all the attention to details that made our stay even more special; treats for the children set up in their room upon arrival, a welcome drink while checking in and all the staff would go out of their way to ensure our stay was the best....which it was!

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudElKeiy, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this reviewResponded 13 April 2014

Dear S W,


Thank you for taking your time to review us. My team and I are glad you enjoyed your stay with us and that we were able to leave a lasting impression. We look forward to making your future visits memorable and special with every stay. Thank you once again and look forward to welcoming you and the family back soon.


Best Wishes,

Mahmoud ElKeiy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Giza
5.7 mi away
Mena House Hotel
Mena House Hotel
#3 of 43 in Giza
1,604 reviews
1.1 mi away
Four Seasons Hotel Cairo at Nile Plaza
1.1 mi away
Sofitel Cairo El Gezirah
Show Prices
Show Prices
Show Prices
5.7 mi away
Le Meridien Pyramids Hotel & Spa
1.3 mi away
Kempinski Nile Hotel Cairo
5.7 mi away
Pyramids View Inn
Pyramids View Inn
#1 of 43 in Giza
675 reviews
Show Prices
Show Prices
Show Prices

Been to Four Seasons Hotel Cairo at the First Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Cairo at the First Residence

Address: 35 Giza Street, Giza 11511, Egypt
Region: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Giza
#1 Luxury Hotel in Giza
#1 Spa Hotel in Giza
#1 Romantic Hotel in Giza
#2 Family Hotel in Giza
Price Range: £137 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Cairo at the First Residence 5*
Number of rooms: 262
Official Description (provided by the hotel):
Stay in the heart of Cairo, with breathtaking views to enchant you and ancient zoological and botanical gardens just outside your door. At our luxury boutique hotel, enjoy an array of authentic fine dining outlets, lavish spa and opulent meeting spaces, an adjacent designer mall and a casino. Just minutes away from the hotel enjoy the best of the city's arts, culture and shopping areas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, Asiatravel.com Holdings, DerbySoft Ltd Shanghai HQ Supplier Direct, Odigeo, Hotels.com, HotelsClick, Expedia, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Four Seasons Hotel Cairo at the First Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Seasons Hotel Cairo At The 1st Residence
Four Seasons Giza
Giza Four Seasons
Four Seasons Hotel Cairo At The First Residence Egypt/Giza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing