I spent a wonderful hour at the factory having been taken there by my 'guide'. The hospitality was good and the lady selling me perfume was charming, witty and intelligent. They were very helpful and even told me the the price in Pounds Sterling (£).
Having agreed the price in (£s), after very little haggling my credit card was taken, and a receipt for £180-00 was written. BUT when the credit card slip came back they had rung up over 2100 LE (Egyption pounds). Three days earlier I had got an exchange rate of 10 LE to £1. The Egyptian Perfume Palace were charging 11.75 to£1.
I complained, vigorously but because the credit card had already been charged, I agreed to have cash back. instead of a credit charge. Big mistake, I got only 60 LE and should have received 300 LE. I was confused, disorientated and alone, having lost trust in my guide who I now suspected had set me up. I took a pragmatic view and agreed to accept an expensive lesson.
The whole experience left me feeling sullied and ripped off. On reflection, I should have been alerted at the start when they quoted prices in pound sterling and not pound Egyptian. Why?
It was a shame. The whole experience of selecting perfumes was a total joy and would have been well worth paying a little extra (as I am sure was the case) for a product with which I have no complaints.
I think this organisation should get its priorities sorted out. Are they selling perfume or in currency exchange? Are they in the business of trade or of petty greed?
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