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Sofitel Winter Palace Luxor
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Reviews (1,275)
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750 - 755 of 1,275 reviews
Reviewed 19 June 2011

Stayed at Winter Palace during a whirlwind trip to Luxor ... Booked for Winter Pavillion but on arrival were upgraded to Winter Palace .... a truly beautiful hotel with some very good restaurants ( although they have some dress codes for the restaurants which is unique ... but the good news is that if you are not carrying your tux ( on a holiday ???) they provide you with it. The highlight of the place are the amazing mattress and pillows ..makes sleeping a luxury. Beautiful premises and a very nice buffet breakfast ... just what one looks for in a hotel on a tourist visit. The entire staff makes you feel very welcome and is a big plus ... they even allowed late check out without any extra charges .... Great place overall

  • Stayed: May 2011, travelled as a couple
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1  Thank SameerAdhikari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2011

totally agree with the two earlier spot on contributions from new zealand visitors.This hotel is great fun for a visit but no way close to 5*. we were privileged to visit across first may bank holiday when tourism was some 10% of the level it had been pre revolution.
the positives - totally atmospheric, we expected to see peter ustinov or agatha christie at every turn, rooms very large and comfortable, we got upgraded to a monster room with the nile view - magical, thank you, luxor, valley of the kings - go now it's brilliant - the tombs and the temples are beyond compare
the negatives - the food was variable to say the least - avoid the italian restaurant, it was extremely poor, the 1886 was very good but it was an arm and a leg, especially if you have non egyptian wine. breakfast was hilarious, mostly very good- we have never ever seen honey available dripping fresh from the hive at a buffet - marvellous - however the service was a bit hit and miss, fun though. It was very unusual to see that baksheesh culture had permeated into most of the staff of such a quality hotel. we were hit on for anything be it shining our shoes, washing our hands or an impromptu visit of the royal suite. please don't let these idiosyncracies put you off visiting this hotel or this area though. we should support these wonderful people after the difficulties of the revolution. there is an excellent local restaurant called africa on the west bank just as you have crossed the river ferry from the hotel. we loved it- just be aware its not international 5* and you'll have a fabulous time

  • Stayed: May 2011, travelled with friends
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2  Thank LondonWiggies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2011

Spent two nights here. We were originally booked into the pavilion but also moved to the winter palace. We were given a room facing the garden.

So, I really dont understand how people rate this place 5 stars when you compare the facilities to that of the Kempinski in Cairo and the Dead Sea, the Fairmount in Cairo, Grosvenor House in Dubai or the Steigenberger in Hurghada.

The rooms have high ceilings, the toilet and bathtub (are seperate). The wifi in the room is free but extremely slow (5kb/s) and keeps on breaking up. The TV connection is bad (picture is extremely snowy) and this was based on the coaxial cable used between the tv and socket. I complained three times but they never really fixed it. Also the channel selection wasnt brilliant (i couldn't watch the final matchday of the English premier league even though the guest relations area told me it would be on the TV).

The breakfast had a wide selection (the most on offer of all the places I stayed at) but was definately the least tasty of the hotels I stayed at in Egypt. A lot of the selection was made a while before eating.

The nices of the hotel was definately the gardens which were good to walk through. The bird avery deserves a visit.

So ignoring the history of the place and in terms of facilities - a good 4 star hotel with a bad breakfast offering.

  • Stayed: July 2010, travelled as a couple
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Thank SuleimanT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2011

the hotel is across from the Nile River. It was King Faruk's winter home & they will show you his room. we were upgraded to the "Pasha Suite" since there are no travelers in Egypt. A huge bedroom w/ an assortment of fruit & sweets greeted us in the room. we had a sitting room w/ a 10 X 15 balcony overlooking the Nile river. Bed was comfortable. We ate our meals in the hotel as we did not feel comfortable to go out at night. Breakfast was included & had choices of Egyptian specialties as well as eggs & meats. Was very close to Temple of Karnak ( don't miss the Light & Sound show). The pool area is large w/ beautiful grounds. most attractions are seen early before it gets too hot so you spend afternoons at pool. Had a good massage.

Room Tip: go now Egypt is empty
  • Stayed: May 2011, travelled as a couple
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1  Thank edward02494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mjouda, Reservations Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 1 September 2011

Dear Guest

Thank you very much for your great feed back,sofitel winter palace team is so proud of your nice comments and we are looking forward to host you again at the winter palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2011

  • Stayed: May 2011, travelled as a couple
    • Value
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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