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“High Tea and 1886 Restaurant”

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Sofitel Winter Palace Luxor
Ranked #3 of 54 Hotels in Luxor
Certificate of Excellence
Guildford, United Kingdom
Level 6 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“High Tea and 1886 Restaurant”
Reviewed 29 March 2013

We stayed at the Pavillon wing of the hotel, but had full access to the facilities there.

Soon as we walked in we were remembered by various members of staff which is very nice and always nice to be greeted by Front desk Manager Mr Fathy, on our visits to our second home !

We dined at the 1886 twice, first and last night and it's a great way to start and end a holiday in Luxor. We also used the Royal bar with the smoothing tunes from the piano player there, as is the guitar player in the 1886.

We had lunch a couple of times at the pool side restaurant set in the Winter Palaces lovely gardens which is a serene Oasis in the midst of Luxor.

High Tea was as usual of a high standard and served in the Victoria lounge which was once the Ballroom.

There is a computer with internet access for guests of the Winter Palace / Pavillon at the bottom of the stairs just off of the reception area. Wifi was available in the reception as well.

One small note of sorrow is that for our next visit is the Mr Kamal Bastawy the Conciergewill nolonger be there as he retires next month. We wish him all the best for the future

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Holidays-R-Good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 11 April 2013
Dear guests, thank you for your stay with us and for taking the time to send us your feedback on tripadviosr. We are glad that you have enjoyed your twice dinner at 1886 restaurant , the High tea at The Victorian Lounge, Lunch by the Pool and the garden of the hotel. It would be my pleasure to pass on your nice words to our colleagues .We are looking forward to welcome to back to your second home Pavillon Winter Hotel.
Kind regards,
Mahmoud Fathi
Front Office Manager
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London, United Kingdom
Level 4 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 March 2013

Stunning setting and amazing gardens. Excellent location in Luxor, adjacent to Luxor Temple, the Nile, steeped in history. Unmissable.
Egypt is going through difficult times and Luxor has been hard hit. Many of the staff have taken a cut in wages to keep their jobs and are very persistent re tipping but don't even consider Egypt if this sort of thing is going to bother you. The pool was unheated and had been advertised as heated. I complained and the manager offered to drive me daily to the nearby Movenpick , like I could be bothered in 7 days ?
I took a trip to Aswan and went along to Karnak. I would definitely return to this hotel for its style, garden and ambience.

  • Stayed March 2013, travelled solo
    • Value
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Helpful?
1 Thank jackie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 11 April 2013
Dear guest, thank you very much for your time to send us your feedback on tripadvisor. We are glad that you enjoyed the style, garden & ambiance of the hotel. I apologize, that not all services during your stay were delivered to your full satisfaction .We hope to have the chance to welcome you back to the Sofitel Winter Palace on one of your future trips to Egypt and to have the opportunity to perfectly serve you on that occasion. Thank you again for your feedback.
Kind regards
Mahmoud Fathi
Front Office Manager
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EDINBURGH
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 28 March 2013

I just love the Winter Palace in Luxor, I have been here many many times and I never get tired of this hotel. Location is really ideal, as it sits in the centre of Luxor and within easy distance of all the attractions.

The hotel has stood the test of time and is one of the most historic hotels in Luxor. This is where Lord Canarvon and Howard Carter met to discuss the search for the tomb of Tutankhamun all those years ago, and it has featured in movies both old and new.

I normally stay in the Pavillon which is situated in the extensive gardens. This is a quieter spot, and I really do prefer it. I have been in the classic Old Winter Palace building, but if you do decide to stay in the old part, try a room that looks over the garden as they are much quieter.

I was once upgraded to the Old part and placed in a room at the front of the hotel, but, it is really rather noisy as it fronts the main street, or the Cornice as it is called. You hear all the traffic and motorbikes, and when Luxor use to be busy, prior to the revolution, you would also have all the noise and fumes from the cruise boats anchored on the Nile in front of the hotel.

Now, back to the Pavillon, as I say this block sits in the extensive garden and it really is peaceful. The staff, Mr Oraby in particular, cant do enough to look after you. He is very professional and extremely helpful and is a real credit to the place. I got bitten by some mosquitoes a few days ago and when I returned to my room he had placed, on my bed, a brand new plug in machine to stop the little blighters from biting me when I slept. This really is above and beyond the call of duty - so to him, thank you for that, and it did the trick perfectly.

I tend to take breakfast in the Old Winter, (the older part of the hotel) it is much nicer, and for a modest fee they allow you to do this. I also enjoy the walk through the gardens in the morning, en-route to breakfast. You will see the gardner`s busy cutting the grass and pruning the trees & bushes.

They have a super pool area, and when I was there last week it was very quiet. Egypt as a whole is quiet at the moment due to all the bad press, but believe me it is the best possible time to visit as you will have the monuments and temples to yourselves. Weather wise it is just lovely, they hardly ever get rain, and there is something nice about getting up each morning to sunshine.

The rooms in the Old Winter are nice, but they could do with some modernising, I think most people would agree with this. The rooms in the Pavillon are basically furnished, but clean and spacious and perfectly adequate for your needs. I had a suite on my last visit as I like the extra space, which really just has the addition of a sitting room, and it also has two balconies.

The housekeeping staff look after the rooms well and you will return to flowers on your bed most evenings, which is a nice touch.

I dont tend to eat in the Winter Palace, just breakfast as I mentioned, and perhaps a light lunch at the pool as I find the food un-interesting, and expensive for what they offer. They maybe should ask the question as to why the restaurants in the evening are so quiet when 3 other restaurants in Luxor I have reviewed are packed with their customers!

I was in a restaurant called Puddleduck the other evening and nearly all the people in there were from the Winter Palace.

Now whether you stay in the Old Winter (the expensive part) or the Pavillon, all the facilities are avaliable to you. You can use all the facilities at the pool, you can use the Royal Bar, have afternoon tea in the Old Winter lounge, or have drinks on the front terrace and watch the sunset.

I really do like it here and it is like a home form home when I visit, I hope they do spend some money on the hotel as it is now beginning to show its age, she is a very Regal old lady, as as such must be cared for for future generations to come.

The history of this hotel is far to important to just let fade, so I do hope, given they have now completed the refurbishment if the Old Cataract in Aswan that this fine example of architecture is next.

  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
3 Thank MrCraigDrummond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 11 April 2013
Dear Guests
Thank you for your stay with us and for taking the time to send us your detailed feedback on tripadvisor. We are so glad that you always enjoy your stay with us; it will be my pleasure to pass on your nice words to our colleague. We are looking forward to welcome you back to your home from home on one of your future trips to Egypt.
Kind Regards
Mahmoud Fathi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelsea, Alabama
Level 6 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 22 March 2013

Lovely hotel and especially lovely grounds. We had an adjoining room with our adult daughter. Rooms were fairly spacious. We had a room with a balcony and Nile view. However, along with this view, you will sacrifice some peacefulness as you will be on the main street. The noise was not enough for me to want to forego the view.
Unfortunately we only had one night at this lovely hotel. I would have liked to have a day just to enjoy the grounds.
We were very tired after a visit to the Valley of the Kings so we opted to order room service. We called after 1 and 1/2 hours and no food. Somehow our order was not conveyed. We did get our order in another 30 minutes and were given free desert. We probably should have called after the first 30 minutes, but we were so tired we were probably dozing.
Breakfast was lovely and very ample.
If not for the room service issue this would get a full 5 stars. Wish I could give 4.5.

Room Tip: Rooms with a view of the Nile will come with a bit of noise. Our decision was to take a bit of noise...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ToniV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 24 March 2013
Dear guests
Thank you for your stay with us and your comments on tripadvisor.com. We are glad that you enjoyed the historical charm of the hotel & the Nile view rooms.
We are sorry that the room service did not meet your high expectations; please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We are looking forward to welcome you back to the Sofitel Winter Palace.
Kind Regards
Mahmoud Fathi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 6 Contributor
137 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 15 March 2013

We stayed in the pavilion for two nights. Was wonderful. High tea watching the sun go down. The gardens are some of the most beautiful I have ever seen. Breakfast was wonderful sitting in the most beautiful garden. This is a very romantic hotel and I would definitely go back. I loved it

Room Tip: Every room I would have thought is perfect.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sgreen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 17 March 2013
Dear guests, thank you for your stay with us and for taking the time to send us your feedback. We are glad that you have enjoyed the high tea, the breakfast and the hotel beautiful garden. We are looking forward to welcome you back on one of your future trips to Egypt. Kind regards,
Mahmoud Fathi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 March 2013

We have just returned from our 16th visit to our 2nd home Winter Palace Pavillion, no matter who you are, you are always made welcome, the staff are amazing people who think nothing of going out of their way to make your holiday the best it can be. The rooms are great, again with wonderful veiws, especially over the Nile at sunset, there is never any trouble of any description, if there is a problem it gets hot!!so be aware if you intend to travel June/August. excellent value all round.

Room Tip: the garden are some of the best we have seen, if you want peace and quiet,choose a garden room
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 21 March 2013
Dear Guests
Thank you very much for your wonderful feedback - especially in regards to our team. Those comments are a great motivation for the whole team. We are glad that you enjoyed your stay at your second home the Pavillon Winter hotel and we are looking forward to welcome you back in the close future.
Kind regards,
Mahmoud Fathi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2013 via mobile

We just return from winter palace we really enjoyed our stay. I stay with my wife and kid.Great location, we got a very nice room with Nile river view. The food and service was excellent. Especially big thanks to Mr. Salah. Thank you very much for your great service. Definitely we will back again to this wonderful palace

Stayed March 2013
Helpful?
2 Thank Kannan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osayed, Front Office Manager at Sofitel Winter Palace Luxor, responded to this review, 21 March 2013
Dear guests, thank you for your stay with us and for taking the time to send us your feedback on tripadvisor. We are glad that you have enjoyed the Nile view room, the service and the Sofitel Winter Palace location. It will be my pleasure to pass on your nice words to our colleague. We are looking forward to welcome you back on one of your future trips to Egypt.
Kind regards,
Mahmoud Fathi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Winter Palace Luxor

Property: Sofitel Winter Palace Luxor
Address: Corniche El Nile St, Luxor, Egypt
Phone Number:
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Luxor
#5 Romantic Hotel in Luxor
#5 Business Hotel in Luxor
#10 Family Hotel in Luxor
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Winter Palace Luxor 5*
Number of rooms: 92
Official Description (provided by the hotel):
Winter Palace, built in 1886 on the Nile banks in a tropical garden is a magical experience of history luxury that hosted royalties and celebrities throughout the years. Winter Palace offers the mythical atmosphere with the modern decor comfort of a 5 star hotel. It is located in the city center, just minutes from Luxor Temple and the airport. ... more   less 
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Also Known As:
Sofitel Winter Palace Luxor Hotel Luxor
Accor Winter Palace Luxor
Winter Palace Luxor
Sofitel Luxor
Luxor Sofitel
Old Winter Palace Luxor

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