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“Sofitel Karnak Hotel is a good hotel to spend your overnight in.”

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Mercure Luxor Karnak
Ranked #13 of 54 Hotels in Luxor
Certificate of Excellence
Medina, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sofitel Karnak Hotel is a good hotel to spend your overnight in.”
Reviewed 18 February 2013

A little bit far from the city but we really liked it, the rooms are big enough and clean, the restaurant offer different types of food, nice swimming pools , the staff are very helpful and always smiling, they usually check that you are satisfied with their services. The chek in and check out goes so fast.

Overall, this hotel is a good hotel to spend your holiday in, thanks guys for making sure that we enjoyed our time with you.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fawaz a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Manchester, UK
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2013 via mobile

We stayed at the Sofitel Karnak for 4 nights at the end of our trip to Egypt. The room was nice if a little small but the bed was a decent size and the mattress was acceptable (essential if you have a bad back). The pool and the pool area were very nice and it was very pleasant spending time there. The bar area was nice and the coffee shop was acceptable. We paid for all inclusive and it was very nice being able to have as many hot and cold drinks as we liked- however the food was average at the very best. The selection available was poor and of very variable quality we normally found something that was O.K. To eat but rarely anything particularly nice. The staff were very nice and attentive- but the quality of information provided by the hotel was poor. In short a nice place to stay but I wouldn't bother with the all inclusive.

Stayed February 2013, travelled as a couple
Helpful?
1 Thank BritT0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2013

Just wanted to thank all the staff for our amazing stay in beautiful Sofitel, especially Sayed who looked after us so well and made sure we had everything we wanted and more- cannot wait to go back again!
The food was superb- really amazing quality and variation, always something new and lots of opportunities to taste Egyptian dishes. We loved the house wine with meals and drinks in between the meals! The resort was very well maintained and cleaned all the time. Rooms were spacious and cleaned daily. The weather was stunning. Perfect holidays.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Natalia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We are very delighted to review your comments regarding your recent stay at Sofitel Karnak-Luxor. It is always a pleasure to receive client's feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2013

Just had a seven day holiday to Luxor, starting on the 6th February 2013, staying at the Sofitel Karnak hotel. Had an absolutely brilliant time. The staff at the hotel were very friendly and helpful. As you might imagine, outside of the hotel was pretty much third world but we had no problems, except the usual pestering for money but it was no real problem. We did all of the usual sites and some more, breathtaking in the scale of the temples and tombs. Must recommend the hot air balloon ride, the company we "ballooned" with were Viking, very professional.
We are already thinking about going again next year.

Room Tip: All of the rooms were good, red hot showers and clean linen each day, very friendly room janitors.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Axis1400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2013

The hotel could be a real Jewel of the Nile if they just got the basics right. The buffet food was some of the worst I have had, poor selection, not well presented and tasteless. I always eat salads on holiday if the hot food is not to my liking but there was so little salad I struggled. We went to the a la carte O,Nile [one visit per stay], Cesar Salad, with bones. Steak with AlphaBites, we declined Desert. The Catering Manager could not understand our laughter. The staff try but even when they are trying to help the Managers are constantly on their backs. A big thanks to Terry and Hesham, waiters in the Snack Bar. Nubly also provided us with a Menu for All Inclusive guests in the Pool Bar on the day we checked out. The Chefs insisted we try the buffet every day, even though we prefer not to eat Fish soup and Calamarie at lunch times. The people we met on this holiday made it so a big HELLO to Bob, Adam, Louie and Pam. Luxor town itself was hassle from the moment we left our boat, I love browsing but we ended up getting a taxi back to hotel as Calesh driver stalked us for over a mile.We went to Luxor to see the Temples and Valley of Kings, sadly unless they find something spectacular we will not be back.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank russellup40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

Let me seize this opportunity to thank you for choosing Sofitel Karnak-Luxor to spend your recent holiday . We are greatly appreciate any comments made by our guests in the trip advisor site and constantly strive to achieve the highest quality of standards.

Many thanks for your comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.


Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 February 2013

We picked the hotel based on so many great reviews and really are an easy going 20&30 something couple well experienced travellers on any budget. Sadly found this one of the most frustrating holidays. Perhaps we were unlucky and laughed for most of the holiday but at the end I just wanted to fly home early. With so many points we feel drained and very cheated that management has failed to action past problems after all the business is a hotel for guests to relax!! In low season they struggled with so few guests to offer basic service or help guests relax.

Very simply here is the GOOD, BAD and our TIPS....

The Good
Location -
SImply lovely pool area and sun set over the nile.

Squash & Gym -
Very nice facilities (court 2 is waxed and needs sanding)

Showers -
Very very hot water and great pressure

Themed Buffet -
Deserts and breads presentation excellent, local themed night is great.

Staff -
The low key staff such as cleaners, gym and a few waiters were great and good tips left for being so helpful.


THE BAD
Reception -
Oh my god every request was NO,NO,NO. Can we change money into smaller notes NO! Can we have a double bed NO! Can we have some extra Milk NO! Can we remove our all inclusive bands on check out NO! Can you smile NO! Is your Steak Restaurant open....Not Sure....NO!

Noise Pollution -
After our first night on the first floor was very comfortable, we moved to a double room on the ground floor. You can hear every footstep above and conversations or key tapping in the adjoining rooms. For some unknown reason phones went off in various rooms until midnight. In the end we pulled our phone out of the wall. If your a heavy sleeper no problem but take ear plugs.

Food
In a couple of words BAD SCHOOL DINNERS, We went all inclusive, breakfast tea is mostly luke warm and not brewed, pool food for lunch is tasteless and very seasoned with pepper. I had sickness twice in the visit perhaps just unlucky. The evening buffet foods is mostly luke warm and absolutely nil service on drinks. At lunch you would see bread and other food items sitting in the open with birds pecking or flies. We suggested to the supervisor to cover the food stuffs and they simply laughed off the suggestion....I lived on a truck in Africa with better food care.

Drink Service
The staff have no interest to bring you drinks unless you tip them and serve drinks in anything that is available. Mostly small beakers for a beer after complaining we received an ice cream sunday glass. You also have to sign a docket for everything even to get more tea bags you have to sign for it! Take a pen to dinner.

Flies
The grounds are great but sadly many flies, more than my time in Africa or Asia slums, they do spray some smoke twice a day but you can't relax due to so many constantly landing on you.

Tips

Room Tip: Take ear plugs, fly repellant and plenty of notes to tip in order to be served.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lordhume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 February 2013

All the staff are extremely helpful and attentive. There are lots of lovely areas around the hotel where you can sit and relax, and we were surprised how quiet it was, despite the size of the hotel.

The bar area and rooms could do with a refurbishment/update, but everywhere was very clean and comfortable, so this wasn't a huge problem.

I would also recommend going all inclusive (as we did). The food is so-so, but there is no where near the hotel to eat at, and our one attempt to eat out was a disappointment.

We had a really lovely stay at this hotel.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlottem92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this review, 21 February 2013
Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Luxor Karnak

Property: Mercure Luxor Karnak
Address: El Zinia Gebly Street, Luxor, Egypt
Phone Number:
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Luxor
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mercure Luxor Karnak 5*
Number of rooms: 351
Official Description (provided by the hotel):
Located on the east bank of the majestic Nile in one of the most exciting & intriguing settings, Karnak Resort Luxor lets you experience the timeless & exotic beauty of Luxor, 6 km from the city center,18 km from the Luxor international airport, 3 km from the glorious Karnak Temple. Savor the wide selection of fine cuisines at our main restaurant or a-la-carte restaurant "O'Nile". Discover ancient history at your doorstep in any of our 347 rooms& suites or enjoy the vast leisure facilities the hotel offers. ... more   less 
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Also Known As:
Sofitel Karnak Luxor Hotel Luxor
Accor Karnak Luxor
Sofitel Luxor
Luxor Sofitel

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