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“Relaxing in Luxor”

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Mercure Luxor Karnak
Ranked #13 of 54 Hotels in Luxor
Certificate of Excellence
Reviewed 16 July 2013

Excellent accomodation, staff, food etc. Everything about this hotel was great.
We finished a 19 day holiday here and just wanted to relax.
Our room was spacious with a private balcony, good sized bathroom and fridge. TV with decent range of programes. Coffee making facilities also.
Staff were very helpful and polite.
Food was excellent.
We were all inclusive and had wine with meals, drinks at swim up pool bar and in the evenings in the Howard Carter bar. Teas, coffees, soft drinks and local alcoholic drinks were included as well as water and a bottle of water daily to your room.
Lovely pool and also a childrens pool and playpark
Setting was ideal, on the edge of town, and running to the nile down long grassy banks.
Did not use gym or spa so cannot comment

Room Tip: Layout is very private, we were only there two days, but I think any room would have been fine
  • Stayed: June 2013, travelled as a couple
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1  Thank GlasgowJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,529)
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203 - 209 of 1,529 reviews

Reviewed 15 July 2013

First time visiting Egypt. Had a wonderful time at Sofitel Karnak. Very well looked after hotel, staff were superb. Stayed all inclusive, food and drinks were plentiful. Taxi's were readily available courtesy of Gadafi the taxi driver, visits to Luxor Temple, Karnak Temple and the Valley Of The Kings were all made available. Great Friday night Egyptian entertainment by staff, would definitely go back again everyone loved it.

Room Tip: Go for a ground floor apartment
  • Stayed: June 2013, travelled with family
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Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

We stayed in the Sofitel Karnak after a week cruising the Nile. We'd had such a good time on the boat (MS Monica), that we were a bit worried that we might not like the hotel, but we needn't have worried.Everything about the Sofitel is wonderful.The rooms are large and very clean with a good size bathroom and very effective air conditioning.The beds are especially comfortable. Our room opened out onto beautiful gardens full of birds and lizards.I have only one small criticism of the room and that is that it only had one socket,which with mobile phones and digital cameras to be charged,proved to be a bit of an inconvenience,but not a major problem. All the grounds are extremely well kept and a beautiful haven just outside of Luxor itself. The pool is large and well maintained by the pool staff,who put out your towels every morning and walk round every couple of hours to make sure that you're comfortable and happy. The lobby area is bright and clean and reception staff very friendly and helpful.There is also a great coffee shop there and some really good little shops, which are as cheap if not cheaper, than those outside the hotel,You also don't get hassled and the staff are so nice that we became very friendly with them all.
The restaurant is extremely clean and beautifully decorated and all the staff,from the chef to the waiters,will do all they can to make mealtimes memorable. The food is delicious and plentiful and there something to suit all tastes.The pool side restaurant also offers a good choice at lunchtime and again,excellent service. The hotel is in a beautiful location on the banks of the Nile,extremely clean and well maintained,but it really is the staff who made our stay special.They really are wonderful,especially considering that on our last day,Thomson made the decision to evacuate all its clients from Luxor due to the troubles. It was very sad to see the worry on the faces of the staff,as they must've known that this could be their last day of work for a long time,but they were very professional and continued to offer first class service,despite the fact that one or two of the guests were so upset at the curtailment of their holiday,that they actually became physically abusive.After witnessing this ,I was so embarrassed about the actions of another Brit,that I felt I had to apologise to the manager.He was so gracious and dignified,but clearly distraught. All I can say is that anyone who is thinking about visiting this hotel, once the situation is calm again, please go.You won't be disappointed.We'll be returning just as soon as we can.

Room Tip: Opt for a ground floor garden room.Wonderfully peaceful with a good size terrace.
  • Stayed: July 2013, travelled as a couple
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4  Thank AnnieAcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

We are very delighted to review your comments regarding your recent stay at Sofitel Karnak-Luxor. It is always a pleasure to receive client's feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013 via mobile

I travelled on my own with my two girls ages 13 and 18. The hotel is situated on The Nile. It's a perfect location and not far from anything.
The staff were outstanding. They were wonderful with my children too and made us all laugh. They pride themselves on their service and I must say it was second to none. It is what makes the hotel....oh and the stunning situation on the Nile. They serve tea and cake in the evenings with the restaurant on The Nile where you can watch the sunset. Truly stunning :-) Perfect location of the hotel too with boats and taxis taking you a short journey to the tourist spots. Book it, you won't be disappointed :-)

  • Stayed: April 2013
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2  Thank Carolinelisa2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

We have stayed in this hotel six times and once again it feels like home. We stay on a bed and breakfast basis we prefer because we like to eat in different places, yes the rooms need up dating but you don,t go to stay in your room your there to take in the beautiful places to visit and meet the people that make you so welcome cannot fault the staff at sofitel.
. The pool guys are fantastic, amer in the moorish cafe made are stay very special and once again we would like to thank everyone for making it a special holiday ...

Room Tip: Ground floor where you can sit on the terrace and watch the sunset ....
  • Stayed: June 2013, travelled with friends
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Thank ruth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

As a valuable and precious repeater guest, I would like to seize this opportunity to thank you for choosing Sofitel Karnak-Luxor for 06th time to spend your recent holiday and considering the hotel as your 02nd home .

We are greatly appreciate any comments made by our guests in the tripadvisor site and constantly strive to achieve the highest quality of standards.

Once again many thanks for your comments, we are looking forward to welcoming you, assuring that your next visit #07 will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

The Sofitel Karnak Hotel................Fabulous!!! If you are looking for a peaceful, tranquil, relaxing, warm and welcoming place to enjoy your holidays, this is the hotel for you. The service and hospitality are second to none. The management, waiters, lifegaurds, chef, room attendants, leisure and entertainment staff are first class in every aspect. The choice of food with theme and variety was more than i ever expected. Michelin star quality.Very tasty food, superb quality and quantity. Rooms were extremely comfortable, luxurious and again first class. My second visit to Egypt, and I can happily say this hotel I would go to every year given the chance. i was very sad to be leaving not just the country but also the wonderful people. The views of the nile are stunning and theres a lovely man with his feluka always around to be taking guests out on trips which is there everyday. At the end of the drive to the hotel, all your travel needs to the centre of Luxor are catered for with an array of very friendly and helpful taxis. This Hotel deserves five stars plus, you won't be disappointed.

  • Stayed: June 2013, travelled as a couple
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1  Thank caz a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

Let me seize this opportunity to thank you for choosing Sofitel Karnak-Luxor to spend your recent holiday . We are greatly appreciate any comments made by our guests in the trip advisor site and constantly strive to achieve the highest quality of standards.

Many thanks for your comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak.


Sincerely yours,

Gamal Hassan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

Special. Magical. Superb. Beautiful and welcoming. Are about the only words I can say to describe Egypt, the people and the hotel Sofitel Karnak Luxor. For anyone never travelling to Egypt, take my words, it truly is a vacation to be cherished and remembered. You must go and experience and share that magical moment.

  • Stayed: June 2013
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Thank caz1597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 August 2013

Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Luxor Karnak

Address: El Zinia Gebly Street, Luxor, Egypt
Phone Number:
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Luxor
Price Range: £21 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Luxor Karnak 5*
Number of rooms: 351
Official Description (provided by the hotel):
Located on the east bank of the majestic Nile in one of the most exciting & intriguing settings, Karnak Resort Luxor lets you experience the timeless & exotic beauty of Luxor, 6 km from the city center,18 km from the Luxor international airport, 3 km from the glorious Karnak Temple. Savor the wide selection of fine cuisines at our main restaurant or a-la-carte restaurant "O'Nile". Discover ancient history at your doorstep in any of our 347 rooms& suites or enjoy the vast leisure facilities the hotel offers. ... more   less 
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Also Known As:
Sofitel Karnak Luxor Hotel Luxor
Accor Karnak Luxor
Sofitel Luxor
Luxor Sofitel

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