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Reviewed 8 January 2014

We had an amazing time here, granted some of the facilities were closed due to lack of guests, but to be honest, I was amazed how well staffed, and run the Hotel was, considering there could have been no more than twenty guests, at any one time during our stay, and far fewer on some days, and of the few facilities that were closed, we certainly didn't miss them.
The rooms are small but perfectly formed, the grounds are just beautiful and well maintained as are all the reception areas. Eat at the Sundowner and watch the sun set over the majestic Nile, I really couldn't imagine a more beautiful setting.
The staff were wonderful, beyond helpful and so friendly. The buffet breakfast was delicious and consisted of fresh fruit, bread, cheese, yogurt, cold meat, cereal, the most delicious omelette or crepe cooked on request and as much fruit juice, tea and coffee as you can drink, all cooked and served by the nicest of people.
The pool staff were cheerful and often entertained my daughter, as on many afternoons, she was the only one in the pool. The reception staff, Laurice and Mahmoud, again nothing was too much trouble, from arranging taxis to organizing a take away breakfast and calling the house Doctor when a mosquito bite became infected, and always with a smile. On returning to our room there was always a towel sculpture to greet us made by EBied who like the rest of the room staff was lovely. The laundry service was exceptional (I wish I could iron that well) and very good value.
I really am struggling to fault this Hotel other than to say there really aren't enough electrical sockets in the rooms, we found one, so do take an adapter with at least two sockets or you'll struggle. That said we had a wonderful time here primarily because of the staff, thank you all for making our stay in Luxor such a wonderful experience, we really can't wait to return.

Room Tip: Pick a ground floor garden room as these have nice terraced areas that lead into the gardens. The second floor balcony's looked tiny.
  • Stayed: October 2013, travelled with family
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2  Thank Fiona9368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Nice quiet location and we loved the pool. Even though it was cold outside for Egyptian standards, the pool was heated and very clean. Pool staff were very helpful. Breakfast was good and the variety was what you would expect. Rooms were clean and the staff attentive. The large grounds are on the Nile and well taken care of but there was a loud generator across the water that did not cease for three days. Internet service very poor. As soon as more people start coming back to Egypt, I would upgrade that first.

  • Stayed: December 2013, travelled with family
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1  Thank Michael Frederi... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

We were originally booked into the Lotus, but they had a problem with hot water (winter… too cold) so the hotel travel agent in Aswan changed our booking to the Sofitel instead.

It was very quiet. So quiet that we had breakfast on our own for three days.

The hotel is north of the city and though not too far away, enough to not be able to just wonder out and sample the sights on foot.

The rooms are fine and decorated in a fine '80s fashion.

The food in the restaurant is fine, though a little strained in the service being one of the few staying there. It seems the whole staff from the manager down want to find out how your meal is!

All the staff were super friendly and would stay here again, though the swing boards in the lobby for the tour groups of days gone by suggest a lower standard of clientele normally frequent this establishment in more affluent times. :-)

  • Stayed: December 2013, travelled with family
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3  Thank vikiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

In ideal location near to lots of sites of interest. it has everything and more you could want for a perfect, peaceful holiday.
Customer service excellent, staff so friendly and helpful. Would recommend to anyone wanting an insight into old and new Egypt. +++++++

Room Tip: Look beyond the fact that this is a 3rd world country and you will see such beauty.
  • Stayed: June 2013, travelled as a couple
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3  Thank ringo247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 10 December 2013

Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

ideal location, quiet situation with fantastic views of the Nile from the beautiful gardens. Nice room although not massive, no free wifi in room although it was in the lobby.
dining room was superb as was the breakfast, could have stayed for longer.

  • Stayed: November 2013, travelled solo
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1  Thank desmo666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Mercure Luxor Karnak, responded to this reviewResponded 2 December 2013

Dear Guest,

We are very delighted to review your comments regarding your recent stay at Sofitel Karnak-Luxor. It is always a pleasure to receive client's feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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