Me and my husband booked this hotel for our anniversary being told bye the thomson rep in the shop we were booked into a Garden View room which i wanted and that is was a beautiful five star hotel !
When we arrived we were sent !!! yes sent to our room no escort with out our luggage and first thing was to check out the garden view ! we were met with the front of the property that has shops and a large cash machine looking back at us .
This as you can imagine was not a garden view and to make matters worse went to use the bathroom and it was falling apart
we were then showed a bungalow that had rubbish outide the door that was all open from the carrier bag and flies everywhere and a electricity hanging off so i we refused it next it was back to the up grade we were told bye this time it was past midnight and i was in tears
Our third room looked out onto the same shops but had a bonus of heating pipes and a roof .. if we walked round the corner of the balcony we could just see the nile but no garden and the manager did actually confess there was none ... the bathroom was even worse and we did have the rep look and she oferd to have it cleaned for us ! i have never been to a hotel and been told the batroom had to be cleaned .. after some rowing we stayed the night but i made it clear we wanted to move hotels ..,we moved to the sofitel in luxor where the gardens are wonderful and had a lovley holiday ....... when you look in the thomsons brochure and pictures dont always believe what you read or see ..... it says garden view rooms and we even booked it with the shop so where are they ????????? and to be told your room has to be cleaned bye the rep does not say much about the hotel she is supposed to be looking at for customers of the company
- Official Description (provided by the hotel):
- ACHTI Resort Luxor is a unique resort that lay on the east bank of the Nile with the widest front view to the great river, combine between the hotel building style & bungalow rooms, with several of theme restaurant, Bar & 2 outdoor swimming pool. Our location is 3.5 Km to city center, 10 Kms to Luxor International airport. We are in this place since 1988, although the management company changed on 2016, still we are serving you with our high standard quality on all aspects. ACHTI Resort Luxor is waiting to welcome you in Luxor to gain a non-forgettable experience of hospitality. The Management ... more less
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- Also Known As:
- Sheraton Luxor Hotel Luxor
- Luxor Sheraton
- Sheraton Luxor Resort