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“Always a warm reception here, staff are 100%”
Review of ACHTI Resort Luxor

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ACHTI Resort Luxor
Ranked #9 of 54 Hotels in Luxor
Certificate of Excellence
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Always a warm reception here, staff are 100%”
Reviewed 4 July 2014

The best position on the nile of any hotel in Luxor, the best staff for years, we have stayed here for around 18 years, most of the staff are still here....the nile view rooms are the best, the Sheraton has undergone some substantial renovations over the last few years and is not and never has been a clinical feel hotel as some others are, it is a warm and friendly place where you feel you belong, try a second visit and I bet the staff remember you. It is unfortunate that the tourist situation and the manipulation by some tour operators has affected things so much in Luxor, they need our tourist pounds now more than ever, the Sheraton was always the bustling place, packed with tourists of all nations. I am sure with the tour operators assistance the tourism will pick up again, hopefully soon, thank you Sheraton and your staff for many years of happy memories and friends we have made amongst the regular visitors.

Room Tip: Try the nile view rooms.....
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
3 Thank sib446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 9 July 2014
Your positive comments are very engorgement to all our associates to keep delivering their best to meet your expectations & beyond.
We all at Sheraton Luxor Resort are waiting for the honor of welcoming your good-self to spend an enjoyable remarkable stay.

Thank you,
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Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
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English first
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2014

After returning from our holiday on the 19.06.14 we were very disappointed with the sheraton hotel on our first morning we went for breakfast to be told that breakfast had finished at 10.30am but we got there at 10.20am so we asked for two teas to be told that we had to pay for them ( we were all Inclusive) they said all inclusive only starts from 11am to 11pm so not a good start to the first day. So at lunch my husband picked shrimps and was told again that we had to pay an extra 80 egyptian for them as they were not part of all inclusive we said that we are all inclusive and there was no where that said we had to pay extra all inclusive means all inclusive . So again we payed extra I have to say the resturant staff we very good and always had a smiley face had it is not there fault we had to pay extra.Every meal that we had at the sheraton we had to pay extra so by the Saturday we had had engouge so went to see the manager about this and he was very very rude to us and said it is our policy so take it up with thomsons but we had not seen our rep at all so asked then to get him and they said it was his day off so could not see him . My Husband said it is not the money side of it it was the prinsaple of it .So on the sunday morning we checked out of the sheraton and booked in to the Iberotal and was made so welcome and happy there we will never ever stay at the sheraton again and not recomend this hotel to any one .

Room Tip: The Bungalows are very comfortable
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 3 July 2014
Thank you for spare your effort & time to draw our attention to this valued focus points, we are extremely sorry for any inconvenince you were experienced during your last visit to Sheraton Luxor Resort.

The points you raised will be strongly consider in our associates development program, as well any physical conditions also will be strongly consider to upgrade & improve.

Once again, we extend our sincere apology, and we are looking for the honor of welcoming your good-self & partner to spend an enjoyable remarkable stay.

Sincerly yours,
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Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 June 2014 via mobile

After returning from the sheraton on the 18.6.14, slightly disappointed with the hotel,pool itself on the Nile needs a good clean and all the moss removed from under its steps.The umbrellas have seen better days need new ones and around the pool areas should be better lit on a evening and all hotel needs a freshen up with a lick of paint but saying all that let me say how lovely all the staff are nothing is too much trouble for them especially Yehia and Joseph.Gabriel the Thomson rep deserves a pay rise he is superb at his job and is always on hand to advise u or help u out in any way possible and is never really switched of from work even when it is his days off.

Stayed June 2014, travelled with friends
Helpful?
3 Thank sambo29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 23 June 2014
First we would like to thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort and for having taken the time to write your reviews via TripAdvisors site.
Also, we would like to extend our sincere apology for the unpleasant experience during your visit as it seems from your reply that we didn't reach our goal with your visit.

As well in regards to your comments regarding Sunbed&Sun Shades,and all pool area it will take place in our nearest upgrading project, also will pass your nice comments to our staff in order to encourage them to deliver a good service to our guests.

Hope that above didn’t affect the loyalty to Sheraton Luxor Resort

Thank you and regards
Nahla Youssef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

Gem of the Nile!

Stayed here with three friends and truly had the holiday of a lifetime.

I had stayed before and the hotel did not disappoint. There is a great selection of conveniences, wonderful meals at the buffet and the staff are flawless. Each made our time here that extra bit more special.

The pool was lovely, the pool man was always ready and attentive, ensuring we had enough shade if wanted.

I cannot fault this hotel at all.

Room Tip: Nile view rooms are the best!
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Grantsim90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 17 June 2014
Thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort via tripadvisor site.It is our utmost pleasure to read that your holiday with us was most enjoyable and our team members spared no efforts to make your stay memorable.I will pass your thank you note on to them. Your appreciation is the token, which will support our continued strive for excellence.

Looking forward to your next visit to our sunny resort which we hope to be in the nearest future.
Thanks and regards
Nahla youssef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 June 2014

A nicely appointed hotel situated off the main road. Rooms overlooking the Nile if required. Has rooms with their own terrace. Does not appear to have a high occupancy thus the reason for some poor qualities. The restaurant is well laid out. Considering basic holiday is only bed and breakfast; the evening meal lacks quality and taste probably due to the lack of guests. The restaurant manager is extremely polite and very helpful as is the reception area. The pool, although not large is adequate and the poolman is very helpful in re-arranging the umbrellas to avoid the fierce mid-day sun
The rep from Kuoni was readily in attendance

Room Tip: Book the cheapest room and on arrival have a chat with the receptionist who are open tonegotiation f...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank leslie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 18 June 2014
Thank you very much for having chosen Sheraton Luxor Resort to spend your late vacation and for your valuable time taken to write your impressions about our Resort on Tripadvisor.We are very sorry about your disappointment regarding the food in our Restaurant,the taste, the choice, the service, the arrangement?,we will put all your valuable points in consideration on first priority.

Hope that above didn't effect the loyalty to Sheraton Luxor Resort and will see you again in the nearest future.

Thank you and regards
Nahla youssef
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Norwich
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 June 2014 via mobile

We stayed here in May 2013 and had a fabulous holiday. The hot buffet food was lovely with regular menu changes, and the waiters very friendly and attentive without being intrusive. The water in one of the swimming pools looked a bit cloudy for our liking, but the main one was crystal clear, as it should be. Our room was very comfortable and had the all important tea making facilities. The gardens were very pleasant to walk around and a late morning coffee on the verandah watching a couple of ladies making the bread in the traditional oven was sheer delight.

Stayed July 2013, travelled as a couple
Helpful?
2 Thank BluebellsInMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 17 June 2014
First, we would like to thank you for taking the time to share with us your recent experience
at Sheraton Luxor Resort and for having taken the time to writ your reviews for recent visit at our hotel.Also, we would like to extend our sincere apology for the unpleasant experience during your visit concerning the 2nd pool in between the bungalow area , where we are strongly taking in consideration your valuable point, and we will focus thoroughly on it with our director of Engineer to deliver our guest an enjoyable experience.

Hope that above meet with your requirements,looking forward to welcome you again at Sheraton Luxor Resort
Best regards
Nahla Youssef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 May 2014

We have just returned from a wonderful one week break in Luxor. This is not our first time in Luxor, we have visited Luxor many times, but it was our first time of staying in The Sheraton. We were hesitant at first, I don’t like trying new places, but it was a wonderful hotel. The staff were amazing, very friendly and attentive, the view from our room was the best view we’ve ever had over the River Nile, and we’ve stayed in some lovely hotels in Luxor! The sunset over The Valley of the Kings was stunning. I cannot praise the whole package enough, one week was not enough, and we will definitely be going back.

Room Tip: Ask for even numbers in the main hotel in ensure a lovely Nile view
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 6541tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nahla_youssef, Front Office Manager at ACHTI Resort Luxor, responded to this review, 21 May 2014
Thank you so much for your kind comments&and for having a stay at our hotel.Iam sure that the management will be pleased to hear of your comments and we hope that you will come back to stay with us again soon.

Your photo now on our FaceBook page.

Looking forward to welcome you back
Best regards
Nahla youssef
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ACHTI Resort Luxor

Property: ACHTI Resort Luxor
Address: Al Awameya | Awameya, Luxor 85111, Egypt (Formerly Sheraton Luxor Resort)
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Luxor
#11 Romantic Hotel in Luxor
#12 Family Hotel in Luxor
Price Range (Based on Average Rates): £
Hotel Class:5 star — ACHTI Resort Luxor 5*
Number of rooms: 281
Official Description (provided by the hotel):
ACHTI Resort Luxor is a unique resort that lay on the east bank of the Nile with the widest front view to the great river, combine between the hotel building style & bungalow rooms, with several of theme restaurant, Bar & 2 outdoor swimming pool. Our location is 3.5 Km to city center, 10 Kms to Luxor International airport. We are in this place since 1988, although the management company changed on 2016, still we are serving you with our high standard quality on all aspects. ACHTI Resort Luxor is waiting to welcome you in Luxor to gain a non-forgettable experience of hospitality. The Management ... more   less 
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Also Known As:
Sheraton Luxor Hotel Luxor
Luxor Sheraton
Sheraton Luxor Resort

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