Booked this hotel in early March for a one night stay prior to boarding the Sonesta Moon Goddess from Luxor for a Nile cruise. The rate plan was 7 day advance purchase and in the small print can not be cancelled.
Some weeks later, the Egyptian government changed the daylight savings hours which meant that our UK flight departed at the same time but now arrived one hour later into Hurghada and we were informed by our taxi company that we could not travel that night due to a restriction on tourists travelling on the Luxor road after 6PM.
This meant we could not stay the night in Luxor as intended. Aware of the fact that we could not cancel the reservation but as we were staying both at a Sonesta hotel and a Sonesta Cruise ship and as the circumstances were out of our control we hoped that Sonesta would allow us to change our reservation to their Hurghada hotel instead (and pay the additional room charge as its a more expensive property).
However an email to Sonesta reservations got an initial reply saying our request was being looked into but then no response at all, other than to immediately charge my credit card the room fee.
All in all a very disappointing experience and I would find it difficult to recommend Sonesta hence the one star rating based on their customer service. As a matter of principle we stayed at the Hurghada Hilton instead.
- Official Description (provided by the hotel):
- Five-star grandeur on the banks of the Nile awaits at the Sonesta St. George Hotel Luxor. In a city of ancient Pharaonic treasures, this 322-room Luxor, Egypt hotel redefines luxury in a contemporary style. Only minutes from the world-renowned historic sites, the hotel is an ideal setting. After touring, guests relax in the hotel's Key of Life Health Club, dine in one of its restaurants or soak in the pool as they overlook the Nile. Free Wifi in the lobby and the swimming pool . Also a happy hour every evening at Nobles Bar with a 30% discount from 7.30 pm to 8.30 pm ... more less
- Reservation Options:
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- Also Known As:
- Sonesta St George Hotel Luxor
- Sonesta Luxor
- Sonesta St George Luxor
- Luxor Sonesta