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Steigenberger Nile Palace Luxor
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Reviews (2,105)
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628 - 633 of 2,105 reviews
Reviewed 9 April 2014

This is the lovely hotel in the traditional style. The rooms were spacious and comfortable except for the usual brick type hotel pillows. The choice at breakfast was wonderful and the food in the in-house Italian Restaurant was very good but the house wine at 50 Egyptian pounds (£5) for a very small glass I felt was expensive and not particularly good. On the second night I drank water only.

The outside space was attractive and over looks the Nile, but bearing in mind the number of rooms I don't think there would enough room for people to enjoy the outside if the hotel had more guests. It was very quite while I was there. Hotel staff very helpful and friendly.

Room Tip: Rooms overlooking the patio area where the restaurants are might be noisy when the hotel is busy. Nile views come and an additional cost.
  • Stayed: April 2014, travelled with friends
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30  Thank RosieBTrefin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 27 April 2014

Thank you for taking time to place a lovely review here on Trip Advisor. Our guests are always very important to us and we do our best to make your stay with us a very enjoyable experience.
We are proud that we provide great service in our Italian Restaurant and in our other restaurants too and we have conveyed your comments to the staff.
We appreciate your comments regarding the ‘hardness’ of the pillows and we are very sorry you didn’t find them comfortable. We do have different types of the pillows to suit our client’s preferences and we encourage our guests approach us about any problems that they may have.
There are, from time to time, comments being made about prices charged for alcoholic drinks. In Egypt there are heavy taxes on all alcoholic beverages and these range from between 1200 to 3000% plus an additional Sales Tax of 30%. . Here within the Steigenberger Nile Palace we can assure you that prices for alcoholic drinks are both competitive and in line with other 5* hotels in the region. I hope this information is useful.
We do hope that we can welcome you again in our hotel in the near future and will do our very best to make your stay another memorable one.

Best Regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

Clean, quiet, comfortable, very good price compared to service and friendly polite staff. It's close to most of places and services.
Wonderful view over looking Nile and hills behind (in some rooms).
Restaurant is good and clean, but it doesn't have a variety of choices in the open buffets, although I advice buying an All Inclusive offer for half of your stay Luxor if it will be More than 4 days, as restaurants in the city of Luxor are not that perfect and some ate Very expensive, especially if a taxi driver took you to any that they get commission of course.
Room Toilets is bidets, a bit not comfortable to people from Arab or Muslim backgrounds.
I don't think I may give better advice for someone visiting Luxor than staying in Steinberger.

Stayed: January 2014, travelled solo
26  Thank Atef_Cinemania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 9 April 2014

Thank you for your lovely review and a big thank you for mentioning our friendly staff. We are very pleased and proud to have such polite and friendly members of staff.
As far as our room toilet arrangements are concerned, we provide an eco-dual flush toilets together with bidets which is a requirement to meet the needs for our international guests. We also appreciate that, from time to time, some guests might have preferred more ‘traditional’ toilet arrangements.
We do hope to see you again soon and welcome you back once more to your second home

Best regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014 via mobile

This was my 7th visit to luxor but my usual hotel was not available so booked the Steigenberger Nile palace very close to all the sights and on the banks of the Nile this hotel was very welcoming clean and comfortable my only complaint would be the pool was a little small for the size of the hotel but you don't come to Egypt to sit by the pool all day there is far to much to do and see this hotel I would recommend to anyone going to luxor

  • Stayed: March 2014
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27  Thank Douglas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 5 April 2014

Thank you for your comment here on TripAdvisor
We are happy that you found that our hotel was very welcoming, comfortable and ideal for your stay in Luxor.
Thank you once again for recommending our hotel and we are sure, should you return to Luxor, that you would stay with us again.

Best regards,

Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

Room service staff has shown great hospitality special thanks to Ahmed AbuHaggag.
The Lebanese restaurant has served us a super tasty Kebab.

The pool was heated and special safe pool for kids.
Wonderful view of the Nile and Luxor west bank.

Best to visit during December, and January.

20 minutes from Luxor Airport, if you need an honest, reliable and affordable Taxi call Abulhamd on 01287247155 he can wait for you in the airport and take you any place around Luxor.

Reception was a little non-friendly.
Administration is absent, not one sign of supervision or service evaluation.

Room Tip: any room is good, rooms on the city view maybe little noisy. Restaurants inside the hotel are very good.
  • Stayed: March 2014, travelled with family
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28  Thank AhmadMohee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 5 April 2014

Thank you for your valued comment on TripAdvisor.
Thank you also for mentioning our Lebanese Restaurant, Pool Area, Room Service and Mr. Ahmed Abu Elhagag whom we are very proud and fortunate to have working here. Your comments have been conveyed to the staff and they were much appreciated.
Your comment regarding to the Reception have been taken on-board and we have already instigated some re-training and a review of the service delivery in this area.
It would be our pleasure to invite you for another memorable holiday with us.
Best regards,

Mohamed Hebashy
Front Office Manager

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Reviewed 27 March 2014

Just come back from 1 week here, pity it wasn't longer. The hotel is great, very clean with excellent food. The pool and it's attendants were superb. In fact all the staff were wonderful, kind, courteous, helpful, friendly I can't speak too highly of them. The restaurant staff were fantastic, we never had to open a door, so polite. The standard of service this hotel and it's staff offers is beyond and above. We had a Nile facing, twin room with a balcony. It was a very large room, exceptionally clean and comfortable. I would return to this hotel time and again, it is just a pity that people are put off going to Egypt we had no trouble at all. A very big thanks to all for making it a truly memorable holiday

Room Tip: Rooms with a Nile view are the best, upgrade to a superior room
  • Stayed: March 2014, travelled with friends
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29  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 27 April 2014

Many thanks for your fantastic comments here on Trip Advisor. We are delighted that you enjoyed dining in our hotel.
Thank you especially for mentioning the high standard of the cleaning and the helpful swimming pool and restaurant staff. Your comments have been conveyed to our staff and they have been much appreciated.. We do strive to maintain the high quality services throughout the hotel.We hope you will return and stay with us. It would be our pleasure to host you once again.

Best Regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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