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Steigenberger Nile Palace Luxor
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Reviews (2,121)
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1,344
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588 - 593 of 2,121 reviews
Reviewed 15 August 2014

wonderfull hotel, we have been there 4 times, last visit was 1 year ago we went for 2 weeks and had a lovely time. The hotel was nearly empty at the time because of all the trouble in Egypt, but the staff were very helpful and hardworking.I wish more people would go to Egypt the people are very friendly.

Room Tip: get a room with nile view.
  • Stayed: September 2013, travelled as a couple
    • Location
    • Rooms
    • Service
15  Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 16 August 2014

It was a pleasure to see you again and we much appreciate that you took the time to post a review when you got 'back home'.
Visitor numbers are lower than pre 2011 levels, but this makes it an ideal opportunity to enjoy our hotel and the many and varied ancient sites in and around Luxor.
As you mention, our staff are hardworking and do all they can to make all our guest's stay as memorable as possible.
We appreciate that Luxor is quite a trek from Coventry, but do hope that, before too long, we will be able to welcome you, once again, to your 'second home in the sun'.
Best regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Two weeks at the Nile Palace was a dream for my Husband, Daughter and I. It was our first stay in Egypt and we couldn't have stayed in a better hotel. It was exactly as the brochure stated. The staff were so helpful, kind and lovely. The rooms were spacious and cleaned daily with fresh bed linen and towels. There were toiletries to use so you don’t need to take any with you.
Lisa our Thomson rep kept in touch daily and helped with anything and everything. Ash and Co ensured we needed nothing around the pool. Michael, Ahmed Mahmood and several others ran around us at breakfast we were so spoilt, even the spa staff Mina and co made sure we were happy.
We were greeted with drinks and cold towels on arrival then drinks, cakes and a farewell wave from several members of staff including Mr Hesham when boarding our coach for home - who else would do that.
The Lantern was our favourite restaurant about 5 mins from hotel. Restaurants in the hotel were excellent as were the bars. Each and every member of staff made us feel at ease and valued.
The sunrise and sunset is absolutely beautiful you will be mesmerized.
We also met some lovely friends from this holiday.There's no need to be Frightened of Egypt give it a go

Room Tip: Pay the extra to get a (nile view)
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
17  Thank Beverley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 16 August 2014

We are delighted to learn that you all had a fabulous fortnight with us and we much appreciate that you took the time to write such a lovely review.
Luxor has a great deal to offer and many guests, having 'dipped their toes in the water' so to speak, then research online more about the ancient and magical sites in and around Luxor and come back with more knowledge which bring a better understanding of our amazing and varied history. With the visitor numbers being lower, at the moment, than pre 2011 levels, it does allow more space around the ancient sites for visitors to 'take-in' more of the 'wonder' !
We loved having you stay with us and hope that before too long you will make a return to what is now your very own - 'Palace in the sun'
Best regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

We stayed at Steigenberger Nile Palace for two nights when we were on a short visit from Hurghada.

Food in the lebanesse rest was amazing quality and service, shsisha cafe guys were great and the hotel was clean and well maintained.

We liked it so much we recomended it to my sister who is going there tommorrow from London.

Hope she has a great time as we did.

To management:

Please look after the Hassam family like us.

Thanks

Abaas

Stayed: August 2014, travelled with family
14  Thank Bhimski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 14 August 2014

Thank you for posting this lovely review of your, all too short, stay with us.
We appreciate that you have also recommended our hotel to you sister.
Having stayed only for a short time, you will appreciate that Luxor has much to offer, with it's many ancient and magical sites and we do hope that you and your family will return and again enjoy our Nile-side hotel and the delights which abound on both the East and West Banks..... not forgetting our sunshine which sometimes can be in short supply in Birmingham we are told !
We all look forward to being able to host you again soon to what is now, 'your Nile Palace in the sun'.
Best regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Just got back from a fantastic holiday in the Steigenberger Nile Palace, me and my wife anita stayed at this hotel for two weeks with her brother robert and fiona, this was there first time to luxor and to this hotel and they feel the same as me and anita, the sevice was fantastic from the reception, bar staff, house keeping and the pool boys, i would like to say a big thank you to Hesham (Resident Manager) for giving my wife and i a fantastic holiday, and a big thankyou to Hassan and micheal our breakfast waiters and to ashraf at the pool these lads made sure that we wanted for nothing, thank you lads, and a thank you to security and to salar,I know people are still weary of going to egypt but dont be, my wife and i have been going to luxor for the last nine years and we have never encountered any problems there, this is a top hotel and i would recommend that people stop at this hotel.

Room Tip: Nile views are a must, ask at reception
  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
15  Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 12 August 2014

We are delighted to know that you all enjoyed your two week stay with us and we are particularly pleased that you took the time to post this lovely review.
We have passed your comments on to the members of staff you particularly mentioned and they all want to know when you are coming back again ?
Your review will be a great help to others who are considering visiting Luxor but are unsure which of the hotels to choose.
We all hope that you will be able to visit us again very soon to what is now, your 'second home in the sun'.
Best Regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

We have just returned from our second stay at the Nile Palace, this time taking with us our 14yr old son & daughters aged 10yrs & 3yrs. ABSOLUTELY FANTASTIC!! Our first stay was in 2012 yet all the staff remembered us & greeted us with such warmth & genuine happiness to see us again. The hotel itself is spotless, all the staff work so hard to keep every single thing in top form, the rooms are clean & comfortable & have very effective air conditioning.

The pool is lovely & has the most beautiful views of the Nile, sunset is particularly magical. We ate at the pool bar, the Saloon Bar & the Italian Restaurant all of which were reasonably priced & very very tasty. With our girls being fussy eaters, if they didn't want anything from the menus we just requested what they wanted i.e plain grilled chicken breast/chicken nuggets/ a cheese sandwich & the staff were more than happy to arrange this for them. Hamdy, Mahmoud & Ashraf at the pool bar worked their socks off, always with a smile & time to chat. Ash, Ibrahim & Ahmed the pool attendants were kind, helpful & always happy. Hasan (our favourite breakfast waiter, love him to bits), Michael & Syed were always there to top up our tea/coffee, clear plates, bring us freshly & beautifully cooked eggs & generally start our day off in such a fantastic way. We were also able to feed the cute little birds that flutter around at breakfast & the little lizzards (they like cake!).

Mahmoud, Ehab, Mustafa, Salah, both Sara's, the spa staff, the security staff, the computer room staff, reception staff, guest services just everyone, absolutely every single member of staff under the guidance of the wonderful Manager Mr Hesham made our holiday so special, you're not just a hotel guest you're a part of their family.

Feluka rides from the hotel are a must, ask your captain to let you paddle/swim in the middle of the Nile, fantastic experience!!

We used the laundry service this time to have some of the childrens clothes washed, wow! Sent it down at 9am, it was back by 3pm sparkling clean & pressed, brilliant service & great value for money. All in all can't recommend this hotel enough & would never stay anywhere else in Luxor, Steigenberger Nile Palace is definitely number 1 for us!

Stayed: July 2014, travelled with family
15  Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 12 August 2014

We were delighted that you and your family chose to come back and stay with us again. We are also pleased that you took the time to write this lovely review of your stay. It will help others who are also considering coming to Luxor and wondering where to stay.
There's not a lot we can add here, as your review does.... 'say it all'
We are all looking forward to being able to welcome you and your family again soon to what is now, without doubt... 'your second home in the sun'.

Best regards
Mohamed Hebashy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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