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“Excellent location, poor service”

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Steigenberger Nile Palace Luxor
Ranked #5 of 54 Hotels in Luxor
Certificate of Excellence
Reviewed 13 April 2010

Having read some of the other recent reviews, I am wondering if my family and I actually stayed at this hotel!
As other reviewers have mentioned, the Nile Palace enjoys an excellent location. The hotel itself is elegant and clean. The rooms are reasonably sized with good bathrooms- I would give them a four star rating, but could be five star with a little updating. We had Nile View rooms with a view of VoK area and Hatchepsut Temple across the river. The grounds are well kept, pool good etc. The food at the Nubia (buffet) restaurant is fine, lots of choice. Pool, housekeeping and bar staff v. good. So far, no problem.
Where it all falls down is the service. 5-star hotel, 2-star service. At breakfast for instance, we would sit at an empty table and wait ages for cutlery and crockery, despite numerous staff members being around. If you were really lucky, you got served tea or coffee. One morning I asked four different staff to provide knives and forks etc and each time they said yes and disappeared. After losing patience I asked the restaurant manager and he served us himself. Service at dinner a little better.
Tried both the Italian and Lebanese restaurants - once again, food fine, service slow and indifferent.
On our last day, the hotel received a call from our tour rep who asked reception to advise us that our flight had been put back 3 hours and that we should check in at 6pm instead of 3pm - however, reception neglected to pass on the message to us. Consequently we arrived at the airport 3 hours too early. This just about sums up the service at this hotel - despite a few exceptions, it seems they could not care less.

  • Stayed: April 2010, travelled with family
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1  Thank Spanishfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 April 2010

I have just returned from my 8th visit to Luxor, the last 5 have been to the Nile Palace.
I usually travel with my husband, and we meet up with friends. This year we were accompanied by 2 relatives, on their 1st visit to Egypt . We like the Nile Palace, as it has a good range of rooms, ranging from basic, courtyard view, side nile, full nile or de-luxe.
All the rroms are very much the same inside, and are well furnished, beautiful bathrooms, plenty of storage, and a balcony with chairs. You pay for the level of Nile View. The Hotel staff are very helpful, and as some of them have been there for years, they remember returning guests, and make you feel very welcome.
The sun terrace had views across the Nile, and you look across to the West bank and can clearly see the Valley of tthe Kings, and around 5pm take a Felluca sailing boat from the hotel and you will view the most spectacular sunsets. The hotel has 4 restuarants, we have eaten at the Lebonese, and the Italian, both are situated in the open air courtyard, and there is Egyptian dancers, and entertainment while you are eating. Both serve up excellent food, but much more expensive than at smaller restuarants outside the hotel. The wine in the hotel is very overpriced at 160LE a bottle ( £20) If you eat out, The Lantern serves excellent food, ran by Debbie who is English, and she is married to an Egyptian, it is in a side street just opposite the hotel. Maximes is very good especially for fish, 5 mins walk towards the Sheraton.
The weather is perfect, it never rains!
You do get a bit of Hassle, from the locals wanting to sell you a souvenir, but if you are new to it, you have to learn to haggle for a good price. Offer just below half the price they 1st offer, then come to an aggreement. Once you are out of the confines of the hotel Luxor is an up and coming 3rd world country, so dont expect it to be like the UK. Its the real Egypt, so expect a bit fo dust, and crumbling buildings!.
If you want to get out and about the tour operaters organise group trips, but we prefere to go with a private guide in a group of 2 or 4 much better. \There are independant tour offices all around , agree your price before paying. Get around locally by Caleche ( Hackney Carriage) they are great fun, be firm where you want to go and agree a price, or they will take you to a shop or Bazzar, and you feel you have to buy something under pressure.
The only negative point this holiday was most of Luxor is like a building site!! They are knocking places down, lots of re building, and new hotels and even a ''shopping Mall'' is planned. In the last 2 years the 'locals meat, fish, and veg market has gone, and is now re-housed inside a new building. So If you want to Visit the real Luxor dont leave it too long as its changing very quickly!

  • Stayed: April 2010, travelled with family
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2  Thank PinkshoesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2010

Just returned from this hotel and would highly reccomend it.It is very peaceful and relaxing.We did a sunset motor boat ride from the hotel's Fellucca Terrace,couldn't have a fellucca as no wind, but it was fantastic.The boat guy cut the engine so we could just bob along and enjoy the sunset in peace and quiet.We only had B&B but the food was good,hotel restuarants and bars a bit expensive but plenty of cheaper places just outside.We were at the back of the hotel facing a very busy street,a bit of a dissapointment at first as I thought there was only Nile views.We considered upgrading but was a bit pricey,anyway as we weren't in the room much not a problem, in fact was quite entertaining watching the traffic etc and listening to locals arguing!

  • Stayed: March 2010, travelled as a couple
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2  Thank suzie2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2010

This hotel is an oasis to the hassle of the world outside its doors. We were originally booked in a city view room but paid $8 a night to upgrade to a room overlooking the courtyard. The only slight downside is the cruise ships which dock next door and leave their engines running constantly throwing fumes over the hotels pool side.

The food in the Italian and Thai restaurants were ok. The food in the Lebanese was a disappointment. Very dry with no salad or sauces and very small portions. Give it a miss if you can. Only ate breakfast in the Nubian restaurant so can't comment on the food in there.

The hotel is walking distance to the mummification museum and Luxor temple. The temple is well worth a visit. The mummification museum was very poor and in our opinion not worth a visit.

The real down side to Luxor is the hassle you get as soon as you walk out of the hotel. Trust no-one as they all lie in order to get your business. As an animal lover I found it very difficult so see how the horses are treated pulling the carriages. A lot were lame of very thin. If you have a conscience give them a miss, they are also very dangerous as we saw one of the horses bolt when we were down by the msueum

  • Stayed: March 2010, travelled as a couple
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1  Thank TouristyDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2010

Myself and my wife stayed at the Nile Palce for one week beginning 7th October 2009. My Mum and Dad also stayed at the same time as part of their Golden Wedding celebrations. We always come back to this hotel as we believe it to be the best in Luxor, not only for all the usual things you expect from a 5* hotel, service, room quality, amenities, etc but also for the position in Luxor. We never eat our meals in the hotel, we like to eat out and the location for this is second to none.
Local restaurants within walking distance (5 mins) we can recommend include Puddleduck, Snobs, 7 Days 7 Ways. The Hilton Luxor is well worth a visit (just hop in Mr. Abu's taxi outside the hotel to the right) for an evening meal-the steaks are the best in the world!
Drinks in the hotel are a bit over priced, but lets not forget this is a 5* hotel. Myself and my dad tend to stock up with ale outside the hotel (you can get a 500ml bottle of Stella for 7LE if you look around hard enough. Put half a dozen bottles in a carrier and just walk past security at the hotel.
All in all this hotel is a superb base in order to explore the open air museum that Luxor is. You always get some "nit pickers" who like to whinge about something just for the sake of moaning, take no notice this hotel is the best!

Stayed: October 2009, travelled as a couple
Thank Limbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2010

We had a large, nice room (‘Comfort’ room), with a small terrace looking across the Nile. The buffet restaurant offers a wide range of choice, but the fixed price is relatively expensive. The Italian restaurant is OK, but not one of the best. Drinks from the bar are expensive.

  • Stayed: March 2010, travelled as a couple
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1  Thank IanAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2010

The Steigenberger is a very reasonably priced hotel offering decent amenities. The rooms are clean and spacious. There are several restaurant options which offer average quality food. The service was spotty at times. The hotel is large and hosts large tour groups. As a result, it lacks the cozy feel that other places have. Overall, a solid, affordable option.

  • Stayed: March 2010, travelled as a couple
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1  Thank TeamKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Nile Palace Luxor

Address: Khaled Ben El Walid Street, Luxor 85111, Egypt
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Luxor
#3 Romantic Hotel in Luxor
#3 Family Hotel in Luxor
#3 Spa Hotel in Luxor
#4 Luxury Hotel in Luxor
Price Range: £38 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Nile Palace Luxor 5*
Number of rooms: 304
Official Description (provided by the hotel):
Welcome to Our Steigenberger Nile Palace Luxor Hotel, It is a 5 stars hotel has a unique location amidst relics of a 7000-years-old civilization, in the heart of Luxor, only 1.5 Km. From the temple of Luxor and 10 Km. From Luxor Airport. Guests can enjoy a marvelous view of the mighty Nile in addition to the cliffs of the Theban Mountains on the western bank where the valley of kings and Queens lie. The hotel offers a variety of service and facilities, 11 conferences and break out rooms that can host up to 2000 participants, among other things. ... more   less 
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Also Known As:
Steigenberger Nile Palace Luxor Hotel Luxor
Steigenberger Nile Palace Hotel Luxor
Nile Palace Luxor
Luxor Steigenberger Nile Palace
Le Meridien Luxor
Nile Palace Hotel Luxor

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