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Crowne Plaza Nairobi
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Reviews (659)
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466 - 471 of 661 reviews
Reviewed 29 September 2012

Always enjoy staying in this hotel. If there is one thing they need to correct its their TV network. They always have frozen channels, channels with no picture, etc and its definately not the satelite companies problem as its too frequent a problem at this hotel.

  • Stayed: September 2012
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1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded 6 October 2012

Dear aliveandfreelondon,

We are very happy to read your review and thank you for taking the time to post it on TripAdvisor.

Thank you for your feedback and in particular your comments about the very polite,pleasant and helpful staff. I will pass on your feedback with regards to the Great Breakfast and good buffet lunch to the Kitchen brigade as well as my Management Team.

We are very pleased that you found our complimentary Sleep Advantage aromatherapy kit useful and that you found the bedroom impecccable.

We have taken note about your comments of the WiFi.

Looking forward to welcoming you back to the Crowne Plaza Nairobi very soon.

Best Regards

Lorenzo Baleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012

Great service, very very polite and helpful staff, a great breakfast buffet and good lunch. Not in a great site, as lots of construction work was going on around it, but the quiet ambience inside makes up for the noisy exterior. The complimentary aromatherapy kit in the rooms was extremely helpful, and the room was impeccable. Great wifi, though a pet peeve was that every time you move you have to re log in. Once again the staff are very pleasant and helpful.

Room Tip: Rooms have a good view, but the large tower opposite blocks out a clear view of the city from the front rooms.
  • Stayed: September 2012, travelled on business
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Thank aliveandfreelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded 30 September 2012

Dear aliveandfreelondon,

I am very pleased to learn that you enjoyed your recent stay at Crowne Plaza Nairobi.Thank you for taking the time to share your experience here on TripAdvisor.

I was very happy to learn that you enjoyed several aspects of the hotel,especially the Great Service, very polite,pleasant and helpful staff and a Great Breakfast and Lunch Buffet.

I will certainly pass on the encouraging feedback to our Team as well as the Housekeeping Team who maintain a very high standard of cleanliness and comfort for our Guests.

You will be happy to hear that once construction in the area is complete in the new year the node is poised to be the financial, banking and ecomomic hub of Nairobi.

It will certainly be a privilege to welcome you back to our hotel on your next visit to Nairobi.

Best Wishes,

Lorenzo Baleri

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Reviewed 28 September 2012

The location is a good balance between the centre, airport and one of the key business/office areas. When the roads around that area get fixed, it will be better still.
The hotel is clean, well equipped and the food is good. The security is very good and the staff were always polite and courteous.

The only downside. The small bar in the lobby always had a compliment of 'single, non-resident ladies', which I found out of place for a hotel of this standing.

  • Stayed: September 2012, travelled on business
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Thank visitor50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded 30 September 2012

Dear visitor50 ,

We would like to thank you for choosing the Crowne Plaza Nairobi for your trip to Nairobi and for taking time to write a review here on Tripadvisor.

As you pointed out,we are centrally located making us ideal for business traveller's as well as leisure.

We are happy that you found our hotel to be very clean, well equiped, good security and the food good.

I will certainly pass on your compliments to our staff with regards that you found us always polite and courteous..

We look forward to welcoming you back and hosting you at our hotel.

Best Regards

Lorenzo Baleri

I will certainly

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Reviewed 23 September 2012 via mobile

I would highly recommend this hotel, the staff are friendly, the rooms are nice, location is great, and the buffets are excellent.
Vacation or business this would be highly recommended,
Pool view rooms are rather dull, main street view ones are much better

  • Stayed: November 2011
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Thank Bobztraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded 29 September 2012

Dear Bobztraveller,

Thank you very much for taking the time to write a review on TripAdvisor.

We are delighted to have read your feedback regarding your recent visit and have shared your kind comments with the rest of the hotel Team.

I am pleased to note that you found our staff to be friendly, nice rooms, great location and that our buffets were excellent.

Thank you too for recommending our hotel to fellow TripAdvisor readers.

We look forward to welcoming you back to our hotel soon.

Kind Regards

Lorenzo Baleri

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Reviewed 4 September 2012

Stayed here for 2 nights at the end of our safari (was meant to be 1 but Gulf Air cancelled our flight without notice.)
It's an expensive hotel but in a bit of a scary city like Nairobi, it's worth the expense.
It's away from the main centre of town but we were fine with that - I don't think I'd want to wander around the city anyway and there's not a lot to see. The bonus for night flights too is that it's a shorter drive out to the airport.
The front reception staff were very helpful as were the porters. The wait staff at the restaurant were slow though and it was a bit frustrating trying to get their attention.
Breakfast was very good as was the Indian dinner (the western food at lunch at dinner isn't that great though)

  • Stayed: August 2012, travelled as a couple
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1  Thank Clea700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded 9 September 2012

Dear Clea700,

Thank you for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi.

We are happy that you enjoyed the facilities of the hotel and that you found our Front Dest and porters very helpful and that you thouroughly enjoyed our Breakfast and the Indian theme dinner in our Baraza Restaurant.

We are sorry to hear about the slow and unattentive service and will share it with management and staff to avoid this from happening in the future.

Again thank you and we look forward to welcoming you back soon.

Kind Regards

Lorenzo Baleri
General Manager, Crowne Plaza Nairobi

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