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“staff issue”

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Crowne Plaza Hotel Nairobi
Ranked #24 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 25 December 2013

Hotel was nice unfortunately one of the female staff propositioned my husband one night girl with strange eyes and bad attitude her name was Peris apart from that all round it was a good hotel but this girl spoilt it.

  • Stayed: October 2013, travelled with family
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Thank reeny r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this reviewResponded 2 January 2014

Dear reeny r,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Brenda J.
Case Manager
IHGCare

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326 - 332 of 601 reviews

Reviewed 15 December 2013

I stayed here for a week on a business trip along with 4 colleagues. The only highlight of the hotel would be the coffee shop. The rooms or the breakfast are nothing to talk about. Rather, the breakfast was actually bad, one of the key factors why we didnt stay here on our following trip, when we came in with bigger team and for a longer duration. The staff at the reception were quiet accomodating and the gym is quiet big.

  • Stayed: June 2013, travelled on business
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1  Thank Talha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakbarali00, Manager at Crowne Plaza Hotel Nairobi, responded to this reviewResponded 27 December 2013

Hi,

I want to thank you for sharing your experience. Your feedback is extremely important to us and it allows us to continuously improve our product and service. I want to apologize for your experience with our breakfast. We have made considerable changes and improvements to our breakfast menu, since your last stay and would implore you to try us out again.

Thank you for acknowledging our staff and quality of gym.

We hope you will give us another shot in order to change your experience.

Warm Regards,

Ali Akbarali
Operations Manager

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Reviewed 7 December 2013 via mobile

I'm here in Nairobi right now to begin a 6 week trip of Africa and we're currently staying at the Crown Plaza Hotel until Monday when I head to the Mask Mara. This is one of the top rated hotel voted by TripAdvisor. This is wonderful and beautiful hotel to stay very modern and clean with very friendly staff.

Stayed: December 2013, travelled with family
1  Thank alyd72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this reviewResponded 2 February 2014

Dear alyd72 ,

Thank you for taking the time to share your feedback on Trip Advisor.

We are very happy to read your positive comments about our hotel. We appreciate all your feedback, we work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests experience.

We look forward to your next visit.

Best Wishes

Lorenzo Baleri

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Reviewed 2 December 2013

We stayed at the Crowne Plaza Nairobi for two nights before our safari and for one night after. The staff was friendly and helpful, and addressed us by name on our return to the hotel. We had two rooms and both were clean, comfortable and well-appointed. Construction near the hotel made getting in and out somewhat of a hassle, but that wasn't the hotel's fault. The hotel is located in a neighborhood with few, if any, restaurant options. Perhaps as a result, the breakfast buffet was outlandishly expensive (more than US$30 per person) for a thoroughly average offering. Dinner in the hotel was more reasonably priced, but something he ate there made my son sick the next day. In advance of our arrival, I inquired by email about a hotel-aranged pickup at the airport and was quoted a price of $30 per person. Through a World Bank connection we instead used JimCab and were happy with the service and the price. Check out took longer than necessary because the front desk kept the housekeeping staff scurrying from room to room to check on mini-bar usage.

Room Tip: Make sure to get a room on away from the nearby construction.
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  • Stayed: November 2013, travelled with family
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1  Thank FrankLJ213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asquared2, Manager at Crowne Plaza Hotel Nairobi, responded to this reviewResponded 6 December 2013

Dear Guest,

Thank you for taking the time out to review our property. We appreciate your compliments regarding our team and we really strive hard to make your stay feel warm and hospitable. I will definitely pass on your comments to the mentioned department. I also want to apologize for your delayed check out experience. We are always trying to improve and your feedback allows us to address any hiccups in our processes in procedures. We take your comments seriously and this has already been addressed.

We thank you for your business and look forward to welcoming you back in the future.

Warm Regards,

Ali Akbarali
Operations and Project Manager

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Reviewed 21 November 2013

went here with my family for lunch and an afternoon of swimming. the place is clean and the staff are really friendly. Evans at the gym was so helpful and answered all our questions about membership.
the food is great and the price is not reasonable.
I would love to do this again!

  • Stayed: November 2013, travelled with family
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1  Thank Tabitha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

This was my first visit to the hotel and the country. From all the international hotels in Nairobi, this is one of the older ones & more known. Situated next to some key embassies like UK , US etc .. Construction is all around , so you cant walk out from the hotel to eat anywhere. Therefore need to take hotel taxi to go someplace for dinner lunch etc. Very helpful concierge & reception staff. Took good care of me & also helped me in guiding for the right information.

Room Tip: Take a room away from the roadside area and a higher floor room is better.
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  • Stayed: October 2013, travelled on business
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Thank huks1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this reviewResponded 21 November 2013

Dear huks1978,

Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our staff very helpful. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 4 November 2013 via mobile

Came here with a Swedish group to spend our last two days in Kenya. The very best Hotel we have used in Nairobi. The rooms spacious and comfortable beds. A bit out of the city centre but on the right side of the city for transport to airport. Infrastructure around Hotel not completed but not a big problem. Friendly staff and great food. However to order food on alacarte took almost an hour.

Stayed: November 2013, travelled with friends
Thank bernharddavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 169 Hotels in Nairobi
Price Range: £137 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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