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“Very noisy”
Review of Hillpark Hotel

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Hillpark Hotel
Ranked #57 of 197 Speciality Lodging in Nairobi
Athens, Greece
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very noisy”
Reviewed 21 June 2014

It was a business trip. The rooms are renevated, clean and nice. The staff in the receiption are very friendly. The bed is far from comfortable - too hard to be comfortable. Every morning we were awoken by the noise (shouting, machinery running, tv full blast as well as music) coming from the Gym which was in the opposite building. Each time you entered the hotel you had to magnetise your room key card!!! The breakfast was way below average. The prices for the meal were equal to the price in 5star hotels and the food was not of the same standard. Hopefully will never be back.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabby_Io
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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    14
    25
    12
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
London, United Kingdom
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 June 2014

Rooms are fine, food is pleasant and staff are helpful. There is a gym next door which is useful. Taxi service if wanted. A shopping centre is about 10 minutes walk away which has most things.
A restaurant area to the front of the hotel provides covered and open air eating.
There is no air conditioning, so rooms can get hot, although fans are available which make the rooms bearable although noisy when sleeping.
Suggest ear plugs for light sleepers due to the fan noise.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
1 review
Reviewed 15 May 2014

Checked in for 2 weeks but am still here almost 6 months later! I just do not want to leave. The staff are so helpful and friendly and certainly make you welcome. The hotel has excellent rooms and facilities, I just cant praise it enough.

Room Tip: 4th Floor with a view over the town.
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

The hotel was just opposite to our business office, so it was very conveniently located for us. The breakfast was nice and had a good vegetarian spread as well. Overall security at the hotel was fine. We had taken an apartment which had a large kitchen and living room area. The hotel room and apartment are similarly priced, so an apartment makes better sense. The internal room fittings are not modern and it has the looks of an old hotel room, but maintained nicely. Since our stay was long, the hotel was gracious enough to provide us an evening checkout. Overall a pleasant experience with the hotel.

Stayed January 2014, travelled on business
Helpful?
Thank frequentflier777300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 September 2013

A very difficult day for everyone; the day after the Westgate Mall seige. Our hearts go out to the Kenyan people at this time. I hope the hotel staff realised this and that it is also difficult for foreigners - some of whom were killed at Westgate. We had emails from our country's Foreign Affairs department warning Australian tourists not to go to public places; Emails of concern from our loved ones. We arrived Sunday morning to meet up with an Exodus Tour. We'd come from Sarova Panafric where the staff were very concerned about our safety (as foreigners). of course they were all affected by this terrible tragedy yet they remained 100% professional. Sadly staff at this hotel did not seem to have the same outlook. we felt like intruders. Watching the news for updates we understood, but the alternative was soccer at loud volumes - even in the salon where staff also laughed at me while I got my hair braided. No price list in the salon so had to pay whatever they asked. Very limited
facilities. Lots of people/staff not in uniform so very hard to know who were staff. Not sure why, if this is normal, but it was very disconcerting. Yes, there is free WIFI. Our rooms had beautiful baths. Beds are very firm. I can forgive anything if there is good service. Previous reviews lead me to believe our experience was not just because of Westgate.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CurlyandCherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Nairobi hotels

Lusaka
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2013

Well Well, as a trained customer service specialist I found myself faced with a very cold reception from the front office staff and the room attendants for the duration of my stay at the hotel ( seven days). The staff need urgent customer service training before they loss customers who value good customer service delivery. I was rarely greeted each time I passed by the reception. Only the lady that helped me with my check out on 31st July, 2013 was very friendly, the rest were very cold.
The cleaning of the rooms is done as the room attendants please - it appears they are either understaffed or have some attitude issues - though most of the time I would find them in the corridors chatting or is it gossiping and would never greet a guest.

Room Tip: All rooms are the same
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  • Stayed July 2013, travelled on business
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Helpful?
1 Thank Shipango M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

The Hillpark Hotel is a good alternative to downtown Nairobi. We stayed in a 3 bedroom apartment that would be perfect for a family. It could use an upgrade but the space was good. Excellent service, staff, and security. The food was good and the business center helped me accomplish a few tasks.

Room Tip: The new wing is the best but the apartment was good if you need more room.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VincenzaSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hillpark Hotel

Property: Hillpark Hotel
Address: Lower Hill Road | P. O. Box 46037, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 197 Speciality Lodging in Nairobi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hillpark Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
“As you walk through our doors, you will always feel a sense of coming home. This is our culture” Hillpark Hotels and Resorts is an indigenously Kenyan owned group of hotels featuring Hillpark Nairobi, Hillpark Tiwi, Olpejeta Mansion and our newest bundle of joy Amare Resort. We started off in 2002. Since then we have worked hard to ensure all your different hotel need is met. From business to pleasure to ensuring you keep up your fitness regimen. Our properties stretch from Ukunda, South Coast to Nairobi and Olpejeta in Nanyuki. We love nature; greenery always surrounds us… come see for yourself! ... more   less 
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