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“pleasant stay”
3 of 5 bubbles Review of Ole Sereni

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Ole Sereni
Ranked #16 of 162 Hotels in Nairobi
Glasgow, United Kingdom
Level Contributor
240 reviews
227 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“pleasant stay”
3 of 5 bubbles Reviewed 3 June 2012

We stayed here for one night at the beginning of our trip.The hotel was very convenient as we arrived late,and left after lunch the next day, it is close to the airport.Our room had a small internal balcony area with an opening door, overlooking the park.The room was quiet and clean, the food was good. The management was helpful, on request our check out time was extended to after we had lunch.Free wifi in the lobby.
An ideal short stopover.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank llewellynroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (356)
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English first
Wichita Falls, Texas
Level Contributor
142 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 3 June 2012

I have stayed at the Ole four times. I like it because of the proximity to the airport. Nairobi is expensive period---but I request a rate directly with the hotel and since all my stays have been weekend, I always get it for under $200 double occupancy. Good for Nairobi. The hotel is nice. The rooms are great. Park rooms offer a great view of the vast expanse. City view and side rooms are not view appealing. But if that does not matter,opt for one of those and save a lot. Rooms are somewhat cramped, but A/C, TV. Wifi, Hot water all good. Honor bar etc exist. The problem is that they are stingy and cheap with amenities. Cant get even a second towel with two people in the room. They are ridiculous on that score. Breakfast is totally first class however. Four star quality. Lots of choices. Surroundings etc beautiful. Service reasonable. Very good options for Nairobi if ur prepared to fight for amenities.

Room Tip: Pick park view if price is no object, if not, pick city view.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doctorbird41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 26 May 2012

It seems more or less ok... but....
The bed is as hard as rock, the wall seem paper thin, and my room seemed to be right next to some sort of cleaning room, where the cleaning staff congegate of a morning to talk and clatter about as loudly as possible at, say 7.30 in the morning. On Saturday. The management managed to fail to organise vehicles as required meaning we missed an activity. And how a hotel in Nairobi can serve bad mangos, bad pineapple and bad watermelon is beyond me. Apart from that, it was lovely. :)

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 26 May 2012

A hotel at this price should provide service, which in Nairobi is not hard to find. Have these waiters had any training whatsoever? Service would make all the difference but I felt ignored.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jake L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Elizabeth
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 May 2012

Stayed on business trip for a week in this hotel. I was worried when the company booked this hotel due to all the bad reviews on tripadvisor.com. Honestly I do not know what the problem is I have nothing to complain about. The walls are not any thinner than the last Hilton I stayed in. Furthermore any noise is normally fellow travellers, either enjoying themselves or having enjoyed themselves int he bar to much, the hotel cannot be held responsible for this. The only slow service was when the waiter went out of his way to find extra cold beer. Outlook of the hotel is lovley, gym superb, and the aircon works no problem (you have to close the window for the aircon to work). The hotel is not close to town centre but is close to airport.
I am not sure why there have been so many bad reviews other than a lot people are either whiners or don't realise that you need to relax a little in Africa.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nickandsheree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London,Kenya and all about
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

Headed here on a day off just to kick back and relax on the terrace ovelooking the park.This may change if they build the bypass just pass it.The views of the park are certainly relaxing though naturally there were no animals in sight for the 4 hrs we were there,though im told there is the odd sighting.Service was good though having been here before in the evening,this can be a problem especially if your a local.They have a lunch buffet which we decided to have and it turned out to be delicious,sushi,soup,pasta and loads more.For a meal with a view,this is perfect just off the busy Airport road.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Byron78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 21 May 2012

I did not stay here but did eat lunch here. Our lunch was held outside on the covered patio. The people were very nice. Upon request, I was given a tour of some of the rooms. I was interested in staying here for my next trip but have later learned and read on TripAdvisor that the service is very slow. I recommend staying at the Sankara or at the Tribe hotels and going here for a lunch. The reason that the view is so wonderful is that the hotel sits on the border of the Kenya National Park. The view is wonderful. You can see for many miles. It is very peaceful and a great place to relax for a nice lunch. I hear that the best time to eat on the patio is either at sunrise or sunset when you have a better opportunity to see animals.

  • Stayed May 2012, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Volleyball4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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