This is my very first review ever and the only reason im writing this is because we were so dissapointed!!!!!!
We have checked in here for two days. On arrival they could not find our booking and it took over 1/2 hr to check in once we had finally checked in we were taken to our rooms which were nice although the beds are very hard, the small balcony is in fact just a window with no where to stand and the rooms are quite compact with very thin walls.
We ordered food from the restaurant which was not the best and even though we all left most of our food they didn't ask why and when we mentioned it they only removed one meal leaving the rest on our bill when we mentioned this to the waitress who wasn't very pleasant she just shrugged and said she wouldn't do it which was a shame as the service was also very slow and we kept having to get the staffs attention rather than them coming to check on us.
We had an extra guest on one of the nights and asked for them to provide us an extra bed in one of the two rooms however after much complication over if we really were staying in the rooms?even though they had all our details and we only checked in a few hrs before we were told we could not have an extra bed even though it states you can at an extra charge ( which we were happy to pay for) when we finally got the bed it was one in each room rather than one which they wanted to charge us for I had to ring reception 3 times and after 3/4 of an hr and being asked if we wanted yet another bed ( yes three instead of two it was finally sorted at nearly 1am)
The next morning my family went down for breakfast leaving me in bed as we had only paid for 4 people and there were 5 of us as I wanted a lye in. When they got to the breakfast room they were told they would have to pay extra as there was an extra person even though I was not there and there were only 4 of them And after the deliberation with the waitress who clearly couldn't count that there were only 4 instead of 5 my mum had to go and complain to reception and luckily the lady who checked us in yesterday was on reception and very helpful and only then were they allowed to eat breakfast.
We are on night 2 now so I will let you know how it goes but overall very unimpressed as the surroundings are beautiful it's just a shame the staff let it down so much I was meant to be coming back here with a big group next Christmas and when we first arrived we thought it was amazing however 24hrs later it's a completely different story a real shame!!!!!!!!
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
- Reservation Options:
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi