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“Gorgeous hotel and the food is superb!”
4 of 5 bubbles Review of Ole Sereni

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Ole Sereni
Ranked #16 of 162 Hotels in Nairobi
Windsor, United Kingdom
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Gorgeous hotel and the food is superb!”
4 of 5 bubbles Reviewed 5 August 2014 via mobile

This hotel is in a word, stunning. The reception area, rooms, pool area and restaurant are all spotlessly clean and well furnished. The view to Nairobi national park is stunning and if you go up to the 4th floor you can use the telescope to view animals in the park. I personally saw Zebras and Giraffes.

The rooms are very nicely decorated and the beds are very comfortable. However, if you are on the city side of the hotel it is very noisy during the day as they are building a motorway directly behind the hotel. There is reasonably priced mini bar products in the rooms and lovely toiletries.

The food in the main restaurant is simply stunning. I grabbed a bowl of chips at night as a snack and they were like chip shop chips-yummy. Then the following day I had the half tandoori chicken with dips and rice which was sooo tasty. A couple of my colleagues had pizza, spicy stir fried tofu, chicken Penang and soup and melon with Parma ham. All of which was very nice indeed. The service is quite slow although this is probably just because we are used to faced paced life in the UK.

Definitely recommended.

Stayed July 2014
Helpful?
Thank ljmtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 7 August 2014
Thank you for taking time to share your positive feedback.

I am very glad to learn that your stay was enjoyable and you found our services to your expectations. However, we are working on better service delivery.

We look forward to welcoming you back.
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1,224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (356)
Date | Rating
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English first
Venice, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Very poor service for room rent.Shifted to intercontinental after 2 days with much better service.None of plugs in room was charging.Repeated complaints were no avail.No adapters were available.Staff least interested in helping.WiFi not working.Per staff nothing could be done.Just bad attitude.
Repeated room service orders were brought wrong and later corrected.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 7 August 2014
Thank you for taking time to give us your feedback.

My sincere apologies on the experience you had.

I have taken stock of your concerns and service delivery. We will do all it takes to ensure it does not reoccur.

We hope you will reconsider our services during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mombasa, Kenya
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

This place is ideal if you don't want to be far from the airport, there terrace bar overlooking the National Park is very serene, you can sit your sundowner on the west side of the hotel by the pool overlooking miles of wilderness.

The other side of this property however, borders the new diversion under construction, so when booking ask to have the side facing the park.

The staff were amazingly friendly, from the receptionist to our general waiters (except our dinner head waiter who had a bit of an unnecessary attitude). There isn't much space to walk round outside of the hotel. so not ideal if you want some open spaces.

Still this place gets a five for every other bit that is brilliant. The rooms were well furnished and spacious, be careful of the fully stocked bar, you pay for those items on check out and they are not cheap.

This place is above average on prices, but the food and service and ambience is worth it.

PS: Its ideal for a quiet romantic weekend without having to leave town.

Room Tip: One side of this property borders the new diversion under construction, so when booking ask to have...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 7 August 2014
Thank you for taking time to give us your positive feedback.

I will surely check on the service levels you received.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 August 2014

Came here with my parents for some breakfast as we arrived by air from Eldoret and were en route South Africa much later on in the day. Relaxing,Beautiful hotel, lovely decor and overlooking the nbi national park - with amazing views ! Breakfast was a tad overpriced, but that's expected in a hotel of this calibre in Nairobi ! We're greeted by a lovely member of staff Shardack ( sorry if I've got that name wrong) he was extremely friendly, well spoken, humorous and looked after us. I still can't believe he is 48 years old ! He looked amazing for his age haha. Staff generally seemed helpful, even just on observation. Would love to return to stay !

  • Stayed August 2014
    • Location
    • Cleanliness
Helpful?
Thank SNP17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 7 August 2014
Thank you so much for taking time to give us your positive feedback and I hope we will see more of you.

Shadrack is one of our STARS who is very natural on how he presents himself and the hotel. His age still remains a secret to me as well:)

I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We only stayed here for one night before catching our connection the following morning.
It was in a great location of help minimise the disruption to travel from the awful Nairobi traffic. The hotel has great. There was high level security with guards on the gate, checking cars arriving and airport style security to check every guests' bags on arrival. Also an x-ray gate to walk through. Staff were friendly and efficient. The food was delicious. We ate in the 'big five' restaurant and the portions were huge! We asked for a take away breakfast for our early morning flight. It was adequate, 2 croissants, yoghurt, fruit and a drink and delivered to our room before check out. Was worth it to help us get through the experience of JKIA. The transfer was on time and in a comfortable car with a knowledgeable driver.
The outlook of our room wasn't great, but the other side was amazing (looking into the Nairobi national Park!)
It was quite expensive for one night, but we were glad of the security and convenience to the airport.

Room Tip: Ask to be on the Nairobi National Park side!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 4 August 2014
Thank you so much for taking time to give us your positive feedback.

I am very pleased to know that your stay was memorable and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 31 July 2014

The hotel was very nice, and the decor was lovely.. The staff however was just grumpy. None of them smiled, or welcomed you with a smile. The ladies at breakfast we forced to wake up it seemed. The only person who asked if we had a lovely stay and welcome back was the bell boy and door man. The breakfast was horrible. We had booked a deluxe room, and it was tiny for the price I thought, but it was okay for the one night.

Room Tip: choose a room facing the national park, it is beautiful.
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Simpletalk6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 4 August 2014
Thank you for taking time to give us your feedback.

My sincere apologies on the lack of hospitality you experienced. There is no exception when it comes to welcoming guests with a good SMILE.

We will ensure this is addressed right away.

May we request you to consider us in your future travels.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi Region, Kenya
Level Contributor
6 reviews
3 of 5 bubbles Reviewed 30 July 2014

Amazing hotel. Went there thrice during the World Cup and once after. Disappointed with the bar service near the pool. The lady was very rude and it was like she was forced to serve us. Took 1hour 20mins to serve us a Sheesha. Next time we went, despite having 3 sheeshas, only 1 is functional. So we had to leave as the only one was being prepared for someone else!! Need more sheeshas and flavours and more importantly polite staff! Otherwise a beautiful place to be!

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PK94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghulam S, General Manager at Ole Sereni, responded to this review, 4 August 2014
Thank you for taking time to give us your feedback.

Our sincere apologies on the poor service you experienced.

We will surely take necessary steps to ensure you have a far superior experince in your future vists.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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