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“A 5* bolt hole in Nairobi” 5 of 5 bubbles
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #11 of 164 Hotels in Nairobi
Certificate of Excellence
Winchester, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A 5* bolt hole in Nairobi”
5 of 5 bubbles Reviewed 13 April 2012

Stayed for 3 nights on business on the Exec floor, and cannot fault the place.

Well appointed, luxury rooms, quiet a/c, lovely showers...

Superb rooftop heated pool and a great (if small) gym on site (although the a/c was an issue in there as it was being fixed at the time), with a personal trainer on hand.

We had breakfast in the Exec lounge, and these guys really did a great job of giving personal service. My colleague and I used the meeting space ... 10 / 10, and the whole experience was epitomised by a knock on the door one evening about 22:00 asking if I would be wanting a fresh mint tea this evening whilst working ...

The downstairs restaurants were brilliant, and after the Hiltons disastrous buffet a welcome relief.

The location also feels safer than the centre of Nairobi.

Highly recommended, would stay for business again, or if using Nairobi as a stop off on holiday

  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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817 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
New Delhi, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 26 March 2012

Hotel is on smaller space, thus giving a clumsy feel inside. Rooms are small and less attractive.
Food is some what ok. The last place for people who only stay in 5 star and are not getting rooms else where.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank HRaghava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

I have made six business trips in the last three years to Nairobi. They don't get any easier. But they are made marginally more bearable when you are able to lay down your bags, dust off your shoes, literally, and relax in the comfort of a quality hotel. The Sankara is just that.

Located very conveniently in Westlands, the Sankara is an oasis of luxury in a desert of deprivation. However, it is only worth staying here if you have business nearby. The traffic is so bad in Nairobi that even the BBC World Service ran a report on it recently. I was lucky enough to stay here just after it opened, and what a blissful change it was from the clunky, dirty old Serena. It must be said, however, that the Sankara has fallen off the standard a little - high standards it set itself when it opened. It is still very good, but not as good as it was when they spent all their time and energy charming the would-be Serena guests. Reception is pleasant and such a hit on the senses after being stuck in traffic. Check-in can be slow, as can check-out. Make friends with someone higher up if you intend on coming back here, as they can often check you in "express" at the little side table.

Security is great - lovely guys - as is the bag storage. The rooms are very comfortable and well designed, and the dining / bar facilities are top notch. Sadly, a lot of the usual flaws and cracks in service are starting to show. The bar can take a while to order in, and bills often feel like they are being handwritten in another country. The food is not the greatest, but the settings are nice for both dinner and breakfast. It is edging into overpriced territory these days.

The bath gowns and scales are brilliant. If there is one thing I would insist other guests do, it is steer clear of the breakfast buffet. It is a crime to pay that price rather than take the short and perfectly safe walk to Java in the Sarit Centre nearby, where you can enjoy any type of coffee, and virtually any type of excellent breakfast.

Room Tip: Ask for a room away from the lifts and preferable on a corner somewhere. Check the bathroom sink doe...
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Zimbo_in_Limbo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sawbridgeworth
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

We stayed at the Sankara for one night each way on the way out to Tanzania and on the return from Safari. We were fortunate to be upgraded to the junior suite. This meant a special rooftop clublounge check-in, complimentary soft drinks and snacks all day. In the evening during happy hour all drinks were included with canapes. It is an excellent rendezvous for business meetings. The rooftop pool is an experience - I also met an airline crew member who said that this was the best hotel in NBO and he never knew it existed until recently. My wife enjoyed thought the massage was the best she had and felt thoroughly revived, Staff are very friendly, the decor is modern (you are discouraged from taking photos internally).
The first floor has a number of restaurants that are very popular amongst the locals as well. Adjoining is the shopping mall which has a food court, too.
The suite is delightful and the photos on this web-site are exactly as the experience.
I will stay here again and again.

Room Tip: The junior suites are on each floor with a room number ending in ****9
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ArjS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 19 March 2012

Right from the delux chauffered limo pick n drop, to the attentive and efficient staff at the reception, Sankara promises a memorable experience to the discerning traveller.With lovely decor in all the suites, to the roof top poolside terrace,you are spoilt for choice. menu is well priced and the Spa's an expereince. Try it, when in Nairobi.

Room Tip: Rooms on the southside have a beautiful view of a Nairobi sunrise
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SoloSends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, Manager at Sankara Nairobi, responded to this review, 21 March 2012
Dear Solosends

Thank you for your review dated March 19th, 2012 and taking the time to write this positive review and lovely comments.

We are always pleased to hear from our guests and delighted that we were able to deliver a 5 star personalised service and comfort to meet and exceed your expectations.

Thank you for your kind compliments about our decor, Sarabi Pool & Supper Club and Angsana Spa.

The Team at Sankara appreciate your feedback in order for us to improve on the services that we offer.

We look forward to welcoming you back at Sankara Nairobi soon.

With Kind regards,


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
135 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 23 February 2012

Very comfortable, new and modern hotel.
Perfect for business. Excellent food there as well.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hounslow, England, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

Very perfectly located in heart of Nairobi. So close to Sarit Centre and all Indian restaurants.
Rooms and service is good.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KaribuniSafaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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