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“Good hotel, but with problems”
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #11 of 164 Hotels in Nairobi
Certificate of Excellence
Falls Church, Virginia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good hotel, but with problems”
Reviewed 24 November 2013 via mobile

If you're in Nairobi for business, then priority-one should be picking a hotel near your business. Otherwise expect to spend a long, long time in standstill traffic (dodging khat-chewing matatu drivers). You can easily spend an hour or two getting to JKIA from the Sankara Hotel during rush hour, or 45 minutes to downtown Nairobi.

The hotel was cozy and comfortable with a small gym, spa, pool, and a couple restaurants. The beds were comfortable, and the linens felt soft, however the in-room entertainment was very limited. Our bathrooms had both showers and tubs, which was definitely welcome. The small animal carvings they left in the room each night during turn-down was a nice touch.

The main restaurant has a good buffet with several meat selections, however it wasn't impressive enough to warrant a second visit during our stay. I thought breakfast, which was included in our room rate, was actually better than dinner. That said, avoid the cheese at the buffet -- I'm pretty sure they carted out the same blocks of cheese over multiple meals so you there's a risk of spoilage. After suffering from an upset stomach a couple of days, I stopped eating the cheese, and my stomach returned to normal.

Hotel Internet was fine for email and casual internet browsing, but was useless for connecting to my company VPN or watching my Slingbox. The internet connection frequently dropped. For VPN access, I had far more success connecting via my iphone hotspot and Safaricom.

At the end of our stay, we had the usual billing issues that are all too common in Africa, like false minibar charges (I never, ever use the minibar), and charging more than was agreed-to for late checkout. After I complained, they fixed the bill, but having to scrutinize every line of the hotel bill gets old.

Security in the hotel was very tight - they will check your hand bags every time you enter the hotel. Frankly, after recent events, I was ok with that. Security on the streets around the hotel is not very good, however. The street lighting is poor, and crime is a serious problem in Nairobi. If you're going to walk to a restaurant near the hotel, It's best to go in a group, and be very watchful of the crazy traffic.

There are several good restaurant options near the hotel. Open House has great Indian fare, and we also enjoyed the Italian food at Mediterraneano. The BBQ place on the 2nd floor of the mall across from the hotel is good too, but we preferred the first two and made return visits to them.

Stayed November 2013, travelled on business
Helpful?
2 Thank ObruniTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Annecy, France
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 November 2013

An oasis of comfort in the city. The roof top pool with a window to the pavement is quite unique. Very friendly and helpful staff. Security is taken seriously which is good. I'll be back!The cost is high, but not easy to find really good hotels.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 6 December 2013
Dear James W,

Thank you for your kind comments.

Thank you for choosing the Sankara as your home away from home; and we look forward to welcome you back!

With Kind Regards,



Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nassau, New Providence Island
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 November 2013

I really like this property, with great dinning, a convenient location and an awesome roof pool bar, this is still my go-to-place to stay in Nairobi even with all the new hotels coming on circuit. It reminds me of many of modern boutique hotels in New York City.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RafiquesRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, Manager at Sankara Nairobi, responded to this review, 19 November 2013
Dear RafiquesRoad,

Thank you for taking the time to write your review dated 14th November 2013. We are very pleased that you enjoyed the facilities in our hotel.

Thank you for choosing the Sankara to be your home away from home; and we do look forward to welcoming you back at Sankara Nairobi very soon to enjoy a little bit of "New York" in Africa

With Kind Regards



The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
181 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 11 November 2013

I have been to Africa and Nairobi in particular several times and have stayed at most of the "Famous" hotels so decided to try this one based upon its spa and my companion's thoughts. As other people have commented be prepared for nasty traffic - nothing in the US compares to center Nairobi traffic at rush hour. Not the hotel's fault - just be aware. The atmosphere is a bit sterile but the staff was very friendly and catered to all our requests. Check-in was smooth and the rooms were adequate but a bit small. Overall a good place to stay but for a traditional African experience try the Norfolk.

Room Tip: Upper floors seem best
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 6 December 2013
Dear Charles R,

Thank you for your feedback.

We are still a young hotel by comparison to the longer established hotels in Nairobi; and the experience we try to create is more in keeping with the new vibrant Africa. We are sorry we did not live up to your expectations and hope that you will come back to the Sankara soon!

With Kind Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
94 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 November 2013

Good hotel, west lands location so if peak hours of traffic, ie 7am to 10 am and 4pm to 8pm, expect horrendous traffic to get to hotel from airport.

Nice hotel, nice food, and good location when no traffic.

Not the hotels fault re traffic... just something to take into consideration in case staying a night in nbo due to masai mara, like we did in November this year.

Alternative hotel near hotel and very nice is ole sereni which is recommended to stay or kill some hours like we did from wilson (to masai mara) to international airport.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RG1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 6 December 2013
Dear RG1978,

Thank you for your kind comments.

With the development of the road infrastructure underway, we do hope that the traffic problems will be resolved very soon; so that you can enjoy a traffic free stay with us.

We look forward to welcome you back soon!

With Kind Regards



Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gevelsberg, Deutschland
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 November 2013

great hotel in nairobi. clean, very good service. room well equipped, W-Lan available all around the hotel. restaurants and breakfast outstanding. no charge for any extras.
airport transportation is working well.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlpe-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kannnapolis
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2013

I thoroughly enjoyed the roof top dining. The food was great and the staff was extremely accommodating. The vast wine selection from South Africa, France, and Spain added to the dining experience immensely!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank aanthony2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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