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“Exquisite service”
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #8 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 17 March 2014

it was worth my money, th gus at the pool bar were the best, they served me according to how i wanted. They have spacious, air-conditioned rooms all feature elegant, contemporary décor, a flat-screen TV, free Wi-Fi and tea-and-coffee making facilities which make you feel at home but mine didn't have a bath tab, their bed are cosy and well spread. if you have an occassion they are ever read y to put to your taste. The gym is awesome, i wish to go back again may be during this march

Room Tip: Corner suites are large and sunny
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  • Stayed: October 2013, travelled with friends
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Thank GRACE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 19 March 2014

Dear Grace W,

Thank you so much for your gracious review. We are delighted to hear that you will be returning to enjoy our hospitality this March; and we are looking forward to welcoming you back.

Please do let us know if we can be of any assistance with your forthcoming stay.

With Warm Regards

Moshi Perera, General Manager

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580 - 586 of 924 reviews

Reviewed 12 March 2014 via mobile

The service and friendliness of the staff is first class. Food on the hotel also very good and the facilities great. Awesome rooftop bar! But...it is clearly taking advantage of expats and business travellers and NOT value for money... Sadly

Stayed: March 2014, travelled on business
1  Thank GertdeBeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 19 March 2014

Dear GertdeBeer,

Thank you for sharing your feedback from your most recent visit. We appreciate your kind words about our service, the food and facilities.

We were concerned to note your comments about our product not being value for money and taking advantage of our clients. We do take the pricing of our products seriously and review this regularly versus the local market and equivalent 5 star hotels. I'm sure you will find that we are priced very competitively indicated by the high level of Nairobi residents that patronize all our facilities and outlets, specially the Sarabi rooftop bar.

We do hope that we have an opportunity to have you visiting us again soon.

With Warm Regards

Moshi Perera, General Manager

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Reviewed 9 March 2014 via mobile

Spent time at the wine bar on the 7th floor in a Friday in February 2014 with friends. Pricy! The customer service was superb; real Kenyan hospitality - the only thing that makes the place special (for me). Oh, the band was quiet 'engaging' as well.

Stayed: March 2014, travelled with friends
Thank Jackie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 12 March 2014

Dear Jackie O,

Thank you so much for your kind comments; and we are pleased that you had an enjoyable time at Sarabi Pool and Supper Club on the 7th floor.

We are committed to offering the best to our guests; and have a carefully selected selection of Cocktails, Single malts and wines. Our wine list has a large variety of labels not available in the local market outside of Sankara.

We do look forward to welcoming you back to enjoy a little more of the jazz on Fridays and Saturdays and movie nights on Sundays evenings.

With Warm Regards


Moshi Perera, General Manager

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Reviewed 4 March 2014

For the cost, the Sankara falls way short. The staff at the pool are slow and indignant. I stayed there twice in the last month. My first room was well taken care of. The second was barely cleaned each day and required a couple of calls to maintenance upon arrival. The breakfasts are disorganized, it's practically impossible to get your toast, eggs and bacon all warm and on the plate at the same time. Service is slow. The tea is ALWAYS lukewarm no matter where you order it. I could go on but you get the picture.

My wallet was stolen while by the pool in the afternoon. While this is not the hotel's fault and they were very concerned and understanding about it, just be aware of your surroundings and your stuff.

Room Tip: The good room I had was on the fourth floor. Avoid the third floor if you can.
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  • Stayed: February 2014, travelled on business
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Thank Sheeners_views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Not the cheapest option, but a good choice if you can afford it. The public spaces are beautifully decorated, breakfast is excellent, service is consistently good, and the rooms are comfortably furnished. I also appreciated the friendly but thorough security and the good food at all the dining places in the hotel, notably the open-air area surrounding the pool up on the 7th floor. Other positives are the Sarit Mall next door, with supermarket and good gift store (stop by the Banana Box for all your souvenirs) and the nearby Mediterranean Restaurant. I must note, however, that the rooms (including drawers and closet space) are smallish -- fine for one person, but perhaps a little snug for two.

Room Tip: Ask for a room facing the front of the hotel for a better view. Stay away from the 6th floor, as noi...
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  • Stayed: February 2014, travelled on business
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1  Thank Wanderlust777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 11 March 2014

Dear Wanderlust777,

Thank you so much for your amazing review.

We are happy to hear that you had a pleasant stay; and we look forward to welcoming you back in your next visit.

With Warm Regards,


Moshi Perera, General Manager

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Reviewed 3 March 2014

Had a waiter grab the menu off my hands and couldn't let me order at all... only to later find out that he's the Bar manager at the Gallery. Never have I seen such a rude manager to a customer. They have good food and a nice selection of Wines and Whiskeys though! Better be ready to deal with rude staff from top to bottom in their chain!!

  • Stayed: February 2014, travelled solo
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2  Thank BwireLaban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 11 March 2014

Dear BwireLaban,

Thank you for taking the time to share your valuable review.

Your experience as described is not characteristic or in keeping with the level of service our staffs strive to provide, and we apologize that your visit to the Gallery did not live up to our usual standards. Your invaluable feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

With Warm Regards,

Moshi Perera, General Manager

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Reviewed 20 February 2014

Before I write this review, let me say I travel the world on business and stay in many hotels, my family have lived in Kenya most of their lives and have been in the travel industry running safaris.

I recently had two clients staying at the Sankara, I will not be recommending it to anyone in the future.

This hotel could be anywhere in the world, there is no Kenya love in this hotel, it is just a big clinical box with standard as per rooms.
The security staff on the front door were by far the friendliest, reception staff were not particularly helpful and my clients had to ask to zoo the manager a number of times as the staff were unable to deal with the issue.
They tried over charging and generally messed the booking around, even attempted to say they had no rooms at the original price quoted and offer a more expensive room!!!!

Restaurant staff i would suggest lacked training in service and communication skills, food always seam to take an age and on a number occasions the order was wrong.

Extremely over priced and very expensive food… Not worth the money...

My clients did not enjoy the experience, it's a horrible clinical and unfriendly place, it may be new and it may be the place to conduct business..

I would recommend way before Sankara, the Fairview, Norfolk or the Serena….or if you want luxury and can afford it for $550 you can have a stunning room at the Giraffe Manor….

Room Tip: Add a tip to help travellers choose a good room!!!!! Go somewhere else
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  • Stayed: February 2014, travelled on business
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2  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded 25 February 2014

Dear Steve C,

Thank you for taking the time to post your review.

Naturally we are disappointed to note your comments. I have shared the comments with the team to see how we can improve on what your clients experienced.

I can only put this as isolated stay and experience. As you can see the other reviews on the hotel from other travellers highlight the Kenya hospitality, quality and level of service.

We do hope that you will afford us an opportunity to restore your faith in us with the service experience we have become known for.

With Warm Regards

Moshi Perera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range: £155 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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