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“Fantastic service, great food and very nice rooms.”
5 of 5 bubbles Review of Sankara Nairobi

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Sankara Nairobi
Ranked #11 of 161 Hotels in Nairobi
Certificate of Excellence
1 review
“Fantastic service, great food and very nice rooms.”
Reviewed 22 August 2014

During our stay the food was consistently delicious and presented very well. The managers of both the patio bar and hotel restaurant personally greeted us each meal and the staff tended to our every need, with a smile. John and Joshua are both very good chefs and both very nice; if you have any questions about their food they will be happy to sit with you and talk when they have time. The food in this hotel is some of the best I have had in Kenya and I have traveled through this country for the last 5 months.

Overall, the staff at this hotel are friendly, helpful and welcoming. It's a throwback to a time when people cared about their customers.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burtonn360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Johannesburg, Gauteng, South Africa
1 review
Reviewed 21 August 2014

I was given 24 hours notice to go to Nairobi on business. My assistant found this hotel, which was an unknown entity. Upon arrival, I was greeted into a clean, modern and welcoming reception. Check-in was quick, and Esther the receptionist was constantly smiling and eager to complete the process with the minimum of fuss. (Great after a long flight.) The rooms are spotlessly clean and well equipped, service in the bar and restaurant faultless, the food excellent and in general the whole stay, perfect. However, the biggest plus side to this hotel, is the staff. Always smiling, polite, happy to help and a great sense of pride in their job. If travelling to Nairobi on business, there really is, no other option.

Room Tip: 4th floor Wifi signal a little weak, but not an inconvienience.
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  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 772MStead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2014

it is located in wetlands and so close to shopping malls. The staff are great and the delicacies are perfectly prepared to leave you cleaving for more,honestly it a lovely place to visit
My first stay at this hotel in East Africa & what a fantastic upbeat vibrant energy this place has! The staff was amazing and always smiling. They are professional, positive and have a very professional demeanor. The roof top bar is done very well and a must see. The hotel is like an upscale European modern hotel.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sunrise Tours S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 August 2014

By far the best value in Nairobi.
All rooms have soothing decor, exquisite finishing touches, baths and comfortable beds with thick mattress pads. Like sleeping on a cloud.
The three restaurants offer a variety of cuisine from Asian to Continental. The hotel staff are endlessly accommodating and professional. Even its state-of-the-art gym is equipped with trainers who will whip you in shape if you'd like.
Instead of tourists you may bump into high-ranking diplomats, business execs and politicians at the sleek and chic champagne bar on the roof top.
The Angsana spa (owned by Banyan Tree) makes the Sankara the kind of five star hotel you might find in Bangkok.
The location in the suburb of Westlands is ideal, just 15 minutes from downtown Nairobi, and 20 minutes from the embassy area. There may not be much green space, but it is still the Oriental Hotel of Nairobi.
I'm told a four-star version of the Sankara will open soon in the embassy area of Runda. Each room, designed for longer stays, will have its own kitchenette.

Room Tip: Get a room on a higher floor over-looking the pool next door.
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  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AliceinMaasailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 1 September 2014
Dear alicemaasailand,

Thank you for sharing your feedback from your stay with us. We do appreciate your kind words on our location and facilities. Thank you for choosing the Sankara as your home away from home; and we do look forward to welcoming you back in your next visit to relax, refresh and unwind after a long day’s work at our world class Sankara Angsana spa.

With Warm Regards
Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York, USA
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 August 2014

Sankara is in Westlands, a new suburb of Nairobi about 15 minutes drive from the busy city center and very close to the diplomatic enclave so most of the area is secure, well maintained with lovely gardens and modern architecture. The room we had was not huge but adequately spacious. The bed was very comfortable and the bathrooms clean and well designed with a separate shower closet and a tub. Sankara is a newer hotel while Fairmont Norfolk is an old style colonial building. We chose Sankara because we wanted a newer hotel with updated rooms and we were not disappointed. The gym is a good size with treadmills and weights and other basic equipment. I didn't have time to use the spa but a couple of people said it was great. 20% off for residents. The roof top terrace has events everyday like movie night, a live concert so its fun to go and hang out after a long Safari. The concierge was very helpful. Africab a cab company is just outside the door and reasonably priced. They charge $10 per hour if you need them to wait.
I've never stayed at a Sankara hotel but it is a great business and holiday hotel with a super club lounge that serves excellent canapés and a wonderful breakfast suited to those on the run, parents with kids or just someone on a leisurely holiday. Try their breakfast pound cake and their eggs benedict. The chefs were all very friendly and very kindly accommodated our tastes- vegetarian, no red meat etc.
What is really nice is that the service is not over bearing. You have your privacy and alone time. They also do a half day room rate and you can call the cleaning service pretty much all day. Several local restaurants will deliver to the hotel as well The business center in the lounge allows you to print without a fee.

Room Tip: our room was on the 6th floor just below the club lounge. very quiet with quick access to the gym, s...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank spicelore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 22 August 2014
Dear spicelore,

Thank you for your review. We are happy to hear that you had an excellent stay and enjoyed the ambiance of our property as well as the facilities therein. We do look forward to welcoming you back to experience our personalized service and the authentic flavour of the new Africa during your next visit to Nairobi.

With Warm Regards

Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

My first stay at this hotel in East Africa & what a fantastic upbeat vibrant energy this place has! The staff was amazing and always smiling. They are professional, positive and have a very professional demeanor. The roof top bar is done very well and a must see. The hotel is like an upscale European modern hotel. The breakfast is fresh, delicious and has many different varieties of fruits, ethnic breakfast as well as Meats and cheeses.
Overall very happy and blown off by service. Only thing is I wish they had better rates for staying more than 3 days cause I would have stayed longer! A must stay experience for any one visiting Nairobi.

Room Tip: Any room is perfect!
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Zarinaj92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 25 August 2014
Dear Zarinaj92,

Thank you for taking the time to share your review. We are happy to hear that you had a lovely stay. We do look forward to welcoming you back to experience our personalised services and the authentic flavour of the new Africa!

With Warm Regards

Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 August 2014 via mobile

Convenient location in Westlands and walking distance to shopping centres. Well designed clean and safe. Food quality is very good especially for the event ( lee had hired the hotel for a family reception) Hotel facilities were all very good including gym and pool. Although the staff were friendly and helpful, the room service was extremely slow. Ordered room service at lunch time and the order took almost 2 hours to arrive and were still expected to pay for the meal! Was very disappointed with the room service.

Additionally the room hair blow dryer didn't work and requested a new one and took 30minutes to bring a new one. Service needs improvement.

Stayed August 2014
Helpful?
1 Thank sid_wise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sankara N, General Manager at Sankara Nairobi, responded to this review, 26 August 2014
Dear sid_wise,

Thank you for sharing your feedback from your stay. We appreciate your kind words about our location and facilities. Please accept our apologies for the lapse in service in our room service and handling of the hair dryer request experienced.This is not the level of service we are accustomed to offering our guests and in keeping with the Sankara standards. Your comments have been shared with the team to prevent such situations from recurring.

We do look forward to an early opportunity to welcome you back to Sankara to restore your faith in us. To this end, please do not hesitate to contact us on stay@sankara.com

With Warm Regards

Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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