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Jupiter Guest Resort Langata
Ranked #95 of 167 Hotels in Nairobi
Reviewed 19 May 2014

Stayed one night in Feb 14 after flight from UK. Hotel arranged our transfer from airport very efficiently . We arrived at around 11 pm so did not eat but the friendly staff opened the bar so we could get a much needed beer, breakfast was OK. We were a group of 8 and between us had booked standard executive double and executive twin rooms. All were clean, showers worked and size wise were as described, the standard being small but great as a single room. The hotel is close to the airport and for a short stay was excellent value for Nairobi. We had a problem with our payment but this was identified by the management who were extremely helpful in trying to resolve the matter despite the difficulties created by Barclaycard.

  • Stayed: February 2014, travelled with friends
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Thank headington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (39)
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8 - 14 of 39 reviews

Reviewed 10 March 2014

We had flown in from Kigali and were expecting same standards as Kigali's Golf Hills residence but we were disappointed. I was with my wife and 10 year old son. On arrival being tired we went to a crammed room with 2 beds, we asked for room service which arrived cold and unpleasant.
The showers were the dangerous electrical shower heads, that were working not working at all, the water was cold and it also reached a point when the water stopped altogether.
We went for breakfast at around 9 and found little variety to choose from.
This hotel is good for back packers and young travellers but not good for a family.

  • Stayed: August 2013, travelled with family
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1  Thank kenkiawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this reviewResponded 17 March 2014

Dear Kenkiawa,

I must start with sincerely apologizing for the unexpected standards you found in Jupiter Resort Langata.

Clearly the standards of the two hotels differ with us being a superior budget hotel and that may have been a disappointment for the higher standard you expected.

Sorry that food served to you was cold, you had the right to return the room service and also raise the matter with a duty manager for the same to be addressed.

As for the showers, they are not a danger as they are wired expertly and in the requirement of the manufacturer and our government. These are what you find in every superior budget establishments.

In event the shower is not working for one reason or another our front desk is always manned 24hrs to attend to any issues.

We regret that your stay was not as expected though we have hosted many families who were contented with the room facilities

Once again it is regrettable that your stay was below expectation.

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Reviewed 24 January 2014

I stayed in Jupiter Guest Resort for 2 nights earlier this month (Jan '14) and the front desk staff were nice, the food was good, and the bill is pocket friendly :). The only glitch in my stay was presence of lots of mosquitoes, in spite of mosquito nets provided round the bed.

The environment is clean, Wifi is fast, and the basics are there (running water, TV, towel, etc). As with most other hotels I've stayed in (both budget and luxury hotels), there's no music channel on the TV cable service :(.

I'd recommend it for short-stay travellers.

  • Stayed: January 2014, travelled solo
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1  Thank Dare7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this reviewResponded 30 January 2014

Dear Dare7,

We thank you for taking time to post a review of your stay with us.

It is regrettable that during your stay there were a lot of mosquitoes. We have resulted to taking extra measures and Re spraying the rooms despite having the all round Mosquito net.

Had this been raised immediately at the front desk which is manned 24hrs, they would have brought up an electric mosquito repellent.

We once again thank you for staying with us and look forward to hosting you again in Jupiter Guest Resort Langata.

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Reviewed 6 January 2014

My wife and I stayed at Jupiter Guest Resort in Langata in May 2012 and again in May 2013. We enjoyed our stay both times. The room was very clean and comfortable, with a desk for our internet use. The free Wi-Fi was a plus, and it worked well. Gertrude the manager was extremely helpful, even arranging to send our delayed baggage on to our next destination in Nairobi by hotel taxi. We also recommended this hotel to another visitor to Kenya who reported a good experience. Jupiter Guest Resort is the best value for a Nairobi hotel we have found. We change from our previous Nairobi hotel for several years because it became too expensive for our budget. We enjoyed Jupiter, which had a clientele of Kenyan and International guests. We highly recommend this hotel.

  • Stayed: May 2013, travelled on business
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Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this reviewResponded 8 January 2014

Dear Kenneth,

We are very grateful that you have continued enjoying staying with us.

Thank you for taking time to share your experience here and as you say our Rates are Truly Price Friendly.

Once again thank for your Support by staying with us.

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Reviewed 5 January 2014

I have stayed in this Guest house twice. The first time we paid a relatively normal price for Nairobi though of course it is just a basic Guest house compared to its price value.This year, when we stayed there, the prices were way much higher! We got a double deluxe room for three nights of which we were required to pay upon arrival, otherwise no rooms, no keys! Hotel policy. The staff were relatively helpful, though in my opinion it was because my friend was a bit demanding. Either way they did not advise us well. Upon paying upfront for the three nights, they offered us no advise regarding cancellation policies etc (Okay well, we assumed they were not aware or just did not bother to share such vital infos in case of such eventualities). In the end, we had to cancel our stay at the Guest house. Of course, they offered us no refund (Hotel policy again). In the end, we paid for an extra day which we did not use. Alternatively we were given an alternate of "transferring" the extra day to another visit within 4 weeks!! Super, we were both leaving the country so in the end, our money just went out of the window!....
The room was clean but we did not understand why the toilets had no toilet brush?? VERY ANNOYING.
Howrever, the breakfast was okay and the WiFi connection was great. The dining area is well lit and lovely. The pub at the corner side was also Ok. I think the location is good! Very near Langata rd and accessible to Giraffe centre, KWS Safari walk, Carnivore; a shopping center across the road and the local pubs: Rafikiz and Off road. I dont know if that qualifies it to be so damn pricey??

  • Stayed: January 2014, travelled with friends
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Thank JennyB700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this reviewResponded 8 January 2014

Dear JennyB700

Thank you for choosing to stay with us at Jupiter Guest Resort- Langata.

We very Much appreciate your choice to stay with us.

We appreciate the mistakes pointed to us as they help us correct and improve to serve our clients better.

The Deluxe Double room is priced at USD 56 and sincerely beg to differ that the room is highly priced as this also includes breakfast for 2.

We apologize that the staff on duty did not give the briefing upon checking in as required as i believe had she indicated the cancellation policy you would have made a choice of paying daily for the accommodation. Once again i apologize. We have taken note of this incidence and addressed it appropriately.

The hotel does not also offer day rates as we have one standard rate regardless of the duration stayed. Sorry that this was also not addressed properly.

We have introduced toilet brushes in the rooms as suggested.

Once again than you for choosing to stay with us.

We sincerely hope you accept our apology.

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Reviewed 6 November 2013

It felt like going home each time we went back there - a total of eight nights. All of the staff were helpful and friendly - security, front desk and restaurant. The rooms are fairly basic, but better than we were offered in other places. The shower worked and the beds comfortable, with the wifi usually operational.

We really enjoyed the breakfasts - good eggs, bacon and sausages, toast and jam plus inessentials such as fruit. The evening meals were basic but good for us - meat of your choice plus spinach and your favourite starch - other things were on the menu, but not always in the kitchen. There is an outdoor bar, but I'm not sure how that qualifies the place as a resort.

We liked the location with a short walk to a local supermarket which has a craft market on Friday to Sunday in the car park. We felt completely safe safe walking the streets in daylight but didn't try at night. You can also walk to the Carnivore Restaurant or Wilson Airport. There are the very frequent Matatus on Langata Road taking you to other shopping areas, the city centre and the elephant orphanage [125/126].

This is a budget hotel in a nice suburban location and should be treated as such. We were able to stay there and eat there [breakfast and dinner] for US$80/day for two people. You can't say that for many places in Nairobi.

I will recommend it to my daughter who is planning a trip next year and any friends who are going there.

Room Tip: We stayed in the Executive Double - worth the extra over the standard.
  • Stayed: October 2013, travelled with friends
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1  Thank Mikecc46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Worst hotel experience ever. Upon arrival we walked up to our third floor room and unpacked ...only to find that the shower did not work even after the repairman spent 30 minutes working on it. Back downstairs to ask for another room. We were given another room on the third floor where the lock was broken and the room could easily be enter. (That shower had water but ran either very hot or very cold.) Back down to the desk. We asked about an upgrade because the room was so small, no table or chairs, and where told it could cost 6000 shillings to upgrade.
Our third room was on the second floor where we spent the night in the company of two cockroaches. The sheets didn't cover the mattress so in the morning we were lying on a bare soiled mattress. There are no screen on the windows and no fan for ventilation with the windows closed..
Such problems may be common in cheap hotels but what made the Jupiter stand out was the
attitude of the staff (except for the bellboy/repair man). The woman at reception and the manager himself were surly, rude, and dishonest. (They said they had no twin bedded rooms.)
Finally the food was terrible. Dinner inedible; breakfast very poor; lunch adequate but not good.
I urge you to stay elsewhere.

  • Stayed: September 2013, travelled as a couple
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Thank prado1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this reviewResponded 26 September 2013

Dear Prado 1122,

Thank you for staying with us on the 15th September.

We are highly regret that you felt you stay with us was terrible.

As the management of this hotel we beg to differ with the raised views as follows:

1. Rooms were small - It is regrettable that you felt the room’s size was small but your tour operator chose, booked and paid for Deluxe Single rooms for your entire group of eight people. And rooms were allocated accordingly. Deluxe rooms have Queen sized beds. We could only change the rooms to a double if the difference was paid by either you or your operator and neither was willing to pay the top up.

-After check in two ladies of your group requested to be given a double room as they could not to share one Queen Size bed. We agreed and upgraded them to a double room.

2. Electrical showers can develop problems without warning and event of that happening we have a maintenance colleague on standby. Shower heads if not regulated properly can give too hot or too cold water. If the problem is not solvable we change the rooms as you have stated. We have a 24hr front office desk and such complaints can be raised to them through telephone extensions in the room and they will arrange to have them solved.

3. It is our hotel policy to emphasis on cleanliness. Fumigation is done every month and we have never had an incidence with pests. However this matter was taken seriously and all rooms were thoroughly checked.

4. We could not upgrade another extra room since 2 people of your travel group members had been upgraded however we did try and change the rooms.

On 16th September you notified the duty manager that you would not check out at 10.00am since you had paid for a day room rate to check out in the evening 1800hrs. However he told you that your tour operator had not paid any day fee for any of the 4 rooms the group had occupied and he requested you to liaise with the tour firm. Eventually we allowed a late check out of 12.00 noon. Dishonesty was not in question as this was a hotel policy and they could not allow a check out of 1800hrs which was not paid for.

5. We highly sorry that you felt food was terrible. We have a duty manager 24/7 and addressing those issues would have helped us in serving your group better.

We are sorry about your disappointments and sincerely state that we have addressed the issues raised.

The Management
Jupiter Guest Resort- Langata

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Additional Information about Jupiter Guest Resort Langata

Address: Jonathan Ngeno Rd | Langata., Nairobi 00600, Kenya
Region: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #95 of 167 Hotels in Nairobi
Price Range: £36 - £38 (Based on Average Rates for a Standard Room)
Number of rooms: 36
Official Description (provided by the hotel):
Situated in a serene area. Maintains high standards of cleanliness. Near Carnivore Restaurant, Nairobi National Park, Giraffe center, David Sheldrick- Elephant Orphanage among other attractions.Have professional,warm and friendly staff. ... more   less 

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