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Southern Sun Mayfair Nairobi
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Reviews (975)
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All reviewsthe holiday inngolden spurspur restaurantpoolside restaurantcolonial style hotelan oasisbreakfast and dinnerexcellent breakfastpool sidebusiness tripwi fimasai maraenjoyed my stayhome away from homesafarifrogsgym
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776 - 781 of 975 reviews
Reviewed 13 September 2010

Stayed on two seperate nights in two different rooms. Seems like there are two sides to this hotel, an older un-renovated part and a newer better appointed part. Showers not very good but rooms clean and staff helpfull. Superb gardens and pool area and great buffet service for dinner and breakfast. Public areas of hotel not too inspiring but generally an OK hotel. No Air conditioning in rooms and ceiling fans very wobbly/noisy. Happy to stay for 1 night but longer would be a drag.

  • Stayed: September 2010, travelled as a couple
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Thank Tim66_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2010

This was a pretty good hotel. Everything you would expect from a 4* hotel. Excellent breakfast and good staff. Only downsides were that the pool was very very cold!, the bar closed at 11pm and the business centre was very expensive.

  • Stayed: August 2010, travelled with family
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Thank Anon100001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2010

Holiday Inn - recently rebranded as the Southern Sun Nairobi - is very similar in facilities and style to some of its contemporary Nairobi hotels - ie. the Fairview. The public areas and restaurants have been modernized, service and food is good, but the rooms haven't been updated in some time. There's nothing wrong with the Sun, but paying $70 more per night than its competitors can't really be justified. Wi-fi internet is not included in the room rate.

  • Stayed: August 2010, travelled on business
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Thank alyv27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2010

what a price to pay for such a hotel.. it is WAY TOO expensive as a place, though generally this is my experiance with hotels in africa (insane high prices for normal hotels). i have stayed in much better Holiday Inn hotels with almost half the price of the one in Nairobi.

the hotel environment was beautiful and relaxing, rooms were clean and neat, the staff was quite helpfull, the gym facilities and the staff there were exceptionally nice, the breakfast satisfacotry enough (though there were too many options for a cooked meal for breakfast, however if you are not a breakfast-person and all you want is some bread with something then there was very little). Very disappointing to see there was no fridge at the rooms..

although my staying was paid by the company i work for, however next time i go i will check what are the other hotel options in Nairobi.

  • Stayed: July 2010, travelled on business
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Thank irene030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2010

My boyfriend and I have spent the last 4 months backpacking on a budget. We just finished a 6 day budget safari with MICS tours (amazing) and decided to treat ourselves with 2 days at te holiday in. I have stayed at many holiday inns and was able to pay with my prestige card points. We booked in advance a non smoking room which was 200$ more than a smoking room so a significant amount of points more. Previously we had left an Ipod at another hotel and asked for it to be delivered to the holiday inn and even had told reception about this. When we arrived and checked in we asked about the Ipod and the women had no idea what we were talking about. When we explained that we called someone she was boderline rude and clearly didn't want to help us out.
During check in and according to our advance reservation We again specified a non smoking room. When we got to our room we were exhausted a dirty so didn't take much notice.
The next morning housekeeping came to our room at 7:30am to tidy our room. We of course were sleeping and unsure why they would be coming this early. We also noticed an ash tray in the bathroom and our room did not have a no smoking sign on it. I asked housekeeping if our room was smoking or not and they said it was smoking. Later I saw a manager on the floor and again asked and he confirmed it was a smoking room. We had already unpacked and didn't want te inconvience of moving and tere wasn't really a smell so we decided to stay. That night the people in te connecting room started to smoke and we had to roll up a blanket to stuff under the door.
We had paid for wireless in order to make international calls and at best the wireless was spotty but mostly just didn't work. When we asked the business centre about it they offered no help and definitly no money back.
Our last morning again we were awaken by housekeeping this time at 7:40 am.
When we checked out I told the reception about our issues wig the room. The man at reception argued with me as to whether or not our room was smoking even after I told him about asking people including a manager. He then looked and saw the room beside us had purchased packs of cigarettes. We next told about houskeeping and he argued again that they have a report they look at to see and they wouldn't come that early.
After all this he offered us no monetary refund for our room ( we ended up paying for a non smoking room) and told us to call the booking office.
Over all this hotels service was painfully bad and all because of reception. The price of anything extra is inflated beyond belief and the our room was not worth what we paid. Give me budget hotels any day at least you pay for what you get.

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Thank Acdharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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