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InterContinental Nairobi
Ranked #22 of 164 Hotels in Nairobi
Mentor, Ohio
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 July 2011

Stayed at the InterContinental before, during and after our safari. The first two stays, in different rooms, were horrible. The drapes, shears, and lamp shades were coated with dust, One room had greasy handprints on the bathroom door. The toilet in our first room had to be flushed five or six times before it got the job done. Our final two nights we paid extra to upgrade and finally got a clean room. The rooms at this hotel most certainly do not meet InterContinental standards. Rooms definitely need a major upgrade.

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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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3 Thank Judytraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHG Care at InterContinental Nairobi, responded to this review, 4 August 2011
Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments and suggestions as the InterContinental Nairobi is geared towards providing the highest level of hospitality to our guests. IHG Care ^bj
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971 reviews from our community

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English first
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 July 2011

We stayed here for a night before embarking on a safari. It was a pleasant stay. Our flight arrived at 6 am but the check in was smooth. The rooms were large and clean. Service was a little slow but it was not a big problem. The staff was smiling, helpful with directions and information and could communicate in good English.The swimming pool was supposed to be heated but we did not have the time to try it out. The Italian restaurant was good, so was the one that served buffet dinner and breakfast,(I forgot its name), did not try not the Indian one. The gift shop was expensive, the highway curio shops were a better bargain. There was a supermarket at a walking distance where we stacked up on snacks, water as well as buying a local sim card and internet connection.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1 Thank Isaacban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2011

Effecient and friendly check in process. For a hotel in this part of the world the security is a little light. It is there, its gated, there are security folks around, but it would be pretty easy to poke a hole in their security perimeter - if you could call it that.

Room was clean, if a little tired, furniture relatevely modern, TV and electronics are up to date. Bed was good quality, comfortable and the linens were nice. Not sure the threadcount:)

Intenet connectivity in the room was quite good. No problem with streaming video or downloading large files.

Gym was mediocre. Half a dozen modern treadmills, tightly packed together. Very basic set of weight machines. Enough to get a basic workout, but no more...and does not take many people to become full.

Pool area - outdoors. Utilitarian, not particularly inviting or exciting.

Restaurants - Good breakfast at the casual dining one and quite a nice Indian restaurant onsite. There was also an Italian one, but I never ate there.

Location is good in the central business district, close to the other big hotels and a short walk to the main conference centre and many government office buildings. Safe neighbourhood - but of course take suitable precautions given the city.

Staff was a mix. Everyone was friendly, but lets just say that some were more effective than others.

  • Stayed September 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank cira001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 June 2011

Comfortably located in the heart of Nairobi's Central Business District...
Spartan rooms.......
but well mannered and patient service.......

They have a great breakfast spread and a lovely little Indian restaurant....
Most of the city center is within walking distance from this small 5 star......
I've heard that this is the better of the lot among Nairobi's finest !!!

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank aakashshirodkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
112 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 22 June 2011

Stayed here in June 2011 while attending a conference at a nearby venue. Walking distance to the convention centre which was the main plus point. The rooms are very old school and need an upgrade soon. The bathrooms were also in poor shape - taps missing knobs, paitn peeling, etc. but the amenities were good. Housekeeping always forgot to replace the towels so invariably had to call for new set of hand or face towels. But their service was prompt and always with a smile. Check in was painless.

The breakfast - only meal I ate at the hotel - was adequate. Live egg counter, meats, fruits, bread bar, etc. was on offer along with a fresh fruit station which was a nice addition.

The healthclub/gym was small but well stocked with all the latest equipment which was nice. I used the treadmill which was perfectly fine and modern.

The wifi was not free and wasn't the fastest either. Just about adequate.

It seemed to be a popular chouice for tourists too as the hotel was quite full. I would only stay there as it's walking distance to the main city centre and also the closes five star (by local standards) to the airport. Not worth the sticker price of US$200+ per night but since I was being hosted by the event organisers, I really couldn't complain.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank vman63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 18 June 2011

Conveniently located for business travellers, quite representative in the looby, rather poor in the rooms.

Out of three restaurants I've tried two were bad and one was average (the Italian one).

Hotel seems heavy guarded, but eventually you can bring whatever you want from the street.

Reception staff is helpful but rather slow and English could be better. And you're paying a lot for it.

Room service was very slow. After first room cleaning there were no new towels left in the room. I've requested new ones and eventually got them after 2 hours, asking three times.

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank 7dust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haywards Heath
Level Contributor
143 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 17 June 2011

A sudden trip to NBO saw me staying at the Intercon for one night. Location is in the middle of downtown, in the heart of the government district. The hotel is low rise and the lobby area and lobby bar presentable.

I ate lunch in the lobby bar and the food was tasty. Like most big name hotels, the food was expensive for what it was. Breakfast the folllowing morning was buffet style and very again expensive - and not as good quality in my view as the food I had eaten in the lobby bar.

The room was on the face of it very nice, although walking in to find a welcome letter and a spare key for someone other than myself was a bit perturbing. That resolved with reception, I could settle in. The bed linen was crisp, and the rooms had all the expected amenities. The only problem was the air conditioning, or lack thereof. There was a unit in the room, but it steadfastly refused to go any lower than 24.5'. Too hot. Despite a complaint to reception, when I came back from dinner at L'Osteria (recommended by the way), it was still 24.5'.

I hardly slept as a result. I only started to doze when I opened the window in the middle of the night, but that had the undesired effect of letting the mosquitoes in, and they proceded to feast upon me.

I've stayed here before and the stays have been fine, so I have not marked as low as I may have done as a result, but this stay was, unfortunately, disappointing.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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